Squeaky Case? No Problem with Amazon CS

ppearce · 09-25-2010, 11:00 AM

Received my K3 about 2 weeks ago. Began noticing a squeaking or cracking sound when I grasped the device with my right hand and pressed the Home, Aa, or Back buttons. The back case didn't fit exactly right at just that inch or so of real estate.
Yesterday I contacted Amazon Customer Service and received a call back in a few minutes. Explained problem. New K3 received this morning via FedEx.
Return address with prepaid postage sticker sent to me by email. I just put the old one in the box, affix sticker, take to Post Office or hand to carrier, and that's that. All books downloaded from Amazon were then downloaded to the new K3.
No problems.
THAT is Customer Service.

daffy4u · 09-25-2010, 11:03 AM

Quote:

Originally Posted by ppearce

Received my K3 about 2 weeks ago. Began noticing a squeaking or cracking sound when I grasped the device with my right hand and pressed the Home, Aa, or Back buttons. The back case didn't fit exactly right at just that inch or so of real estate.
Yesterday I contacted Amazon Customer Service and received a call back in a few minutes. Explained problem. New K3 received this morning via FedEx.
Return address with prepaid postage sticker sent to me by email. I just put the old one in the box, affix sticker, take to Post Office or hand to carrier, and that's that. All books downloaded from Amazon were then downloaded to the new K3.
No problems.
THAT is Customer Service.

Another happy Amazon customer. Amazon CS rocks!

HarryT · 09-25-2010, 11:08 AM

Ouch! That hurt my eyes.

ppearce · 09-25-2010, 11:10 AM

Sorry, hurt mine too.
Kowabunga.

HarryT · 09-25-2010, 11:25 AM

Thanks

09-25-2010, 11:00 AM	#1
ppearce Member Posts: 10 Karma: 10 Join Date: Sep 2010 Device: Kindle 3	Squeaky Case? No Problem with Amazon CS Received my K3 about 2 weeks ago. Began noticing a squeaking or cracking sound when I grasped the device with my right hand and pressed the Home, Aa, or Back buttons. The back case didn't fit exactly right at just that inch or so of real estate. Yesterday I contacted Amazon Customer Service and received a call back in a few minutes. Explained problem. New K3 received this morning via FedEx. Return address with prepaid postage sticker sent to me by email. I just put the old one in the box, affix sticker, take to Post Office or hand to carrier, and that's that. All books downloaded from Amazon were then downloaded to the new K3. No problems. THAT is Customer Service. Last edited by ppearce; 09-25-2010 at 11:11 AM.

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09-25-2010, 11:08 AM	#3
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Ouch! That hurt my eyes.

09-25-2010, 11:10 AM	#4
ppearce Member Posts: 10 Karma: 10 Join Date: Sep 2010 Device: Kindle 3	Sorry, hurt mine too. Kowabunga.

09-25-2010, 11:25 AM	#5
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Thanks

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