360 Where can I get the PB360's guarantee details?

[Farhad]

Hi,

I am reading more and more weird stuff these days about the PB360's guarantee. First, that the on/off button is not covered. now, that he screen is not covered. Uh?

What *is* covered then?!

Can I get the full text of the guarantee somewhere online?

Thanks,

Farhad

[paola]

Hi Farad,

I do not think there is anything online, but the warranty details should be in the warranty sheet that should have been with your PB360. As far as I know, the screen is generally not covered not because it is not under warranty, but because apparently the only way for the screen to break is because of improper use: dropping the device, applying pressure, torsion or even extreme temperatures. So this would not go under "defective parts of workmanship". I read a thread on an Italian forum, wehre many people said they had done absolutely nothing to the device, simply returned to it finding the screen had broken apparently with no cause. This repairer was adamant that this simply cannot happen, and that when repairing he always saw he (how he could be so certain I do not know, I guess some in the trade would, and from what I could see the guy had no vested interest). I have read other horror stories on mobileread, and indeed I am totally paranoid!

I see that Amazon have been quite good in replacing the devices with a broken screens, even if apparently this wouldn'd be strictly required, but I guess they have a different policy - and from what I have read around, Amazon are the only ones to be so generous.

[Farhad]

Originally Posted by paola

I do not think there is anything online, but the warranty details should be in the warranty sheet that should have been with your PB360.

Hi Paola!

The warranty in the box is a "shortened" version and says that the full text is online at pocketbook-usa.com where I did not find it. Also, the warranty in the box also has formulations like "not covered under the guarantee is "mechanical damage" broken display, case, memory card, card reader, etc." but what the "etc" is is unclear, other mechanical parts I suppose. But how can a manufacturer proudly display a 2 year guarantee on everything but the mechanical parts?! Do they mean that they guarantee only FBreader and the Linux kernel?!

Originally Posted by paola

I see that Amazon have been quite good in replacing the devices with a broken screens, even if apparently this wouldn't be strictly required, but I guess they have a different policy - and from what I have read around, Amazon are the only ones to be so generous.

Yes, I can confirm that. I gave my daughter another ebook reader, not a Pocketbook, whose screen cracked and Amazon did exchange it even though the bloody seller refused to do so and the manufacturer (Ematic - which should be re-named "Emetic") did not even return my emails. Amazon is very good about that, although to be really safe I recommend you purchase stuff from them rather than from other sellers through their marketplace. In the latter case the A-Z guarantee also works, but it is harder in some cases.

Kind regards ,

Farhad

[troll05]

@ Farhad

I suggest to take a hammer and crack the windshield of you car, therafter try opening tha door lock with a screwdriver, and then claim warranty for all this
I'm sure the company will love to replace everything for free

[Farhad]

If you believe that your witty comment explains why the full text of the PB guarantee cannot be found online or if you think that you have explained what actually is under that guarantee, then I can attest to the fact that Ich weiß nicht ob du harmlos bist, aber ein Idiot bist du sicher schon

[lila55]

Would this be of any help?

[Farhad]

Originally Posted by lila55

Would this be of any help?

Yes, thank you very much!!

But its interesting that the exclusions indicated in this text say nothing about mechanical parts, screens or on/off buttons

[troll05]

Originally Posted by Farhad

...then I can attest to the fact that Ich weiß nicht ob du harmlos bist, aber ein Idiot bist du sicher schon

Was stört es die Eiche, wenn sich die Sau an ihr reibt!

[Yar-PocketBooker]

Warranty for PB360 is for 2 years and DOES NOT cover only one thing - mechanical damage of the screen (and casing).

[Farhad]

Originally Posted by Yar-PocketBooker

Warranty for PB360 is for 2 years and DOES NOT cover only one thing - mechanical damage of the screen (and casing).

Hi,

Thanks for your reply. Then what do you make of what was posted in another thread:

Originally Posted by hidari

How long till it crapped out? Mine lasted a WHOLE 7 weeks!!!... The on/off button broke. Then, I sent the PB360 to get repaired.... PB service conveniently, told me that the warranty did not cover the on/off switch, but that they would try to fix it for free. They couldn't. End of story.. So I helped pay for PB's bills a little and lost 180 dollars.

Hopefully they plan to have an improved machine when it comes. Out. I actually liked the 360 for the 7 weeks it worked.

and why does the green guarantee leaflet which comes with the device say ""not covered under the guarantee is "mechanical damage" broken display, case, memory card, card reader, etc."

I would be very grateful for any clarifications on that as I am recommending the PB360 to quite a few friends, but I don't really know what to tell them about the guarantee.

[Kameli]

If you bought it from EU for first 6 months seller has to prove it was not faulty. So if your screen breaks and you know you didn't drop it they have to prove you broke it or replace it.

In EU warranty is at least 2 years no matter what seller claims and they can't exclude any part of PB360 from warranty.

http://eur-lex.europa.eu/smartapi/cg...model=guichett

[Farhad]

God bless the EU! Alas, I live the the "the land of the free and the home of the brave" where this kind of stuff is considered "socialist" (i.e: hammers, sickles, Gulags, godless atheists, etc.) and were corporations can happily screw the general public without "interference in the market" form (God forbid!) government regulations...

[Logseman]

Screens are not covered in Spain either. You have to purchase extra insurance for the screen, which usually goes about €50 or something...

[J.C.]

50euro ?! So basically you're still paying more then the unit is worth.

[Kameli]

Originally Posted by Logseman

Screens are not covered in Spain either. You have to purchase extra insurance for the screen, which usually goes about €50 or something...

This is NOT true. Spain is part of EU so according to EU legislation screens are covered. Of course you need insurance if you break screen yourself but otherwise it is fully covered by guarantee.

For first 6 months seller has to prove that screen was broken by you or they have to cover it. After that it probably becomes more complicated.


Article 5

Time limits

1. The seller shall be held liable under Article 3 where the lack of conformity becomes apparent within two years as from delivery of the goods. If, under national legislation, the rights laid down in Article 3(2) are subject to a limitation period, that period shall not expire within a period of two years from the time of delivery.

2. Member States may provide that, in order to benefit from his rights, the consumer must inform the seller of the lack of conformity within a period of two months from the date on which he detected such lack of conformity.

Member States shall inform the Commission of their use of this paragraph. The Commission shall monitor the effect of the existence of this option for the Member States on consumers and on the internal market.

Not later than 7 January 2003, the Commission shall prepare a report on the use made by Member States of this paragraph. This report shall be published in the Official Journal of the European Communities.

3. Unless proved otherwise, any lack of conformity which becomes apparent within six months of delivery of the goods shall be presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity.