Broken Screen - Jailbroken Kindle

janp92 · 12-31-2010, 08:08 AM

Ahoy there,

Wondering if somebody could advice me on returning my broken Kindle. Basically the screen has stopped responding, it's stuck on my custom screensaver with lots of lines down the middle. Normally this kind of damage would indicate the device being dropped so I suspect that it's taken a knock whilst in my backpack (it was in a cover).

Anywho I'm alittle worried about sending the device back to Amazon UK as I applied the custom screensaver hack and the custom screensaver I used is visible. However all the books on my Kindle are legit from Amazon and not pirated.

Has anyone else successfully returned a jailbroken Kindle? Or failing that, is there a way for me to restore to factory defaults, bearing it mind I cannot use the screen at all.

Would really appreciate some advice and hope everyone that reads has a Happy New Year.

- Jan

janp92 · 12-31-2010, 08:09 AM

Forgot to mention I'm using a Kindle 3 (3G UK) model. Thanks

nimblem · 12-31-2010, 08:10 AM

You simply contact Amazon's Kindle customer service, then make it very easy to return a defected kindle.

janp92 · 12-31-2010, 08:11 AM

Quote:

Originally Posted by nimblem

You simply contact Amazon's Kindle customer service, then make it very easy to return a defected kindle.

But will they reject it due to the screensaver hack?

Paulinafrica · 12-31-2010, 08:23 AM

Quote:

Originally Posted by janp92

But will they reject it due to the screensaver hack?

Hello janp92, I can only speak from personal experience, my kindle froze and was completely unresponsive, as luck would have it, it was stuck on a non standard screensaver and had to be returned. I was also concerned about the hack and what effect that may have, but after 6 weeks I've heard nothing. To be honest I don't think Amazon have the time, energy or staff to go and check all the faulty kindles that are returned and in any event the hacks themselves are pretty non intrusive, I suspect that Amazon turn a bit of a 'blind eye' to these types of hacks.
Cheers
Paul

HarryT · 12-31-2010, 08:29 AM

It clearly states in the warranty information that modifying your Kindle's system software invalidates the guarantee. It doesn't really matter, though, since screen substrate fractures (which is what you have) aren't covered by the guarantee anyway.

FF2 · 12-31-2010, 11:42 AM

While the screen is stuck on that image, I wonder if the kindle still responds to other commands??? Maybe you could try "blindly" getting to the Settings screen and use the 'restore to factory settings" to wipe it cleaner. It is also possible that you were, ahem, displaying a photo and that's when it broke. Does the usb-drive mode still work on a computer? Copy that image to the photo folder (g)

janp92 · 12-31-2010, 01:39 PM

The image I was using as a screensaver was the front cover of the book I was currently reading. So maybe I could say it was part of the e-book?

USB mode on my computer worked briefly and magically stopped, nothing can even detect a partition anymore.

As for replicating the series of commands for the manual reset, I wouldn't have a clue to be honest.

kindlekitten · 12-31-2010, 01:43 PM

don't sweat it, just get it replaced

m0ngr31 · 12-31-2010, 02:16 PM

After my screen broke, I opened up the back (and it was very evident that I had) with a pocket knife because I didn't think amazon would take it back. A few weeks later I decided to talk to CS again and they gave me a new one for $60. I sent back my broken one and they haven't tried to charge me for voiding the warranty by opening it up. If they don't notice my handiwork they probably won't notice yours either

12-31-2010, 08:08 AM	#1
janp92 Junior Member Posts: 4 Karma: 10 Join Date: Dec 2010 Device: Kindle 3	Broken Screen - Jailbroken Kindle Ahoy there, Wondering if somebody could advice me on returning my broken Kindle. Basically the screen has stopped responding, it's stuck on my custom screensaver with lots of lines down the middle. Normally this kind of damage would indicate the device being dropped so I suspect that it's taken a knock whilst in my backpack (it was in a cover). Anywho I'm alittle worried about sending the device back to Amazon UK as I applied the custom screensaver hack and the custom screensaver I used is visible. However all the books on my Kindle are legit from Amazon and not pirated. Has anyone else successfully returned a jailbroken Kindle? Or failing that, is there a way for me to restore to factory defaults, bearing it mind I cannot use the screen at all. Would really appreciate some advice and hope everyone that reads has a Happy New Year. - Jan

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12-31-2010, 08:09 AM	#2
janp92 Junior Member Posts: 4 Karma: 10 Join Date: Dec 2010 Device: Kindle 3	Forgot to mention I'm using a Kindle 3 (3G UK) model. Thanks

12-31-2010, 08:10 AM	#3
nimblem Addict Posts: 304 Karma: 7102 Join Date: Dec 2009 Device: Pocket Pro, Kindle Dx	You simply contact Amazon's Kindle customer service, then make it very easy to return a defected kindle.

12-31-2010, 08:29 AM	#6
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	It clearly states in the warranty information that modifying your Kindle's system software invalidates the guarantee. It doesn't really matter, though, since screen substrate fractures (which is what you have) aren't covered by the guarantee anyway.

12-31-2010, 11:42 AM	#7
FF2 Wizard Posts: 1,105 Karma: 1025784 Join Date: Oct 2010 Device: WiFi Kindle3	While the screen is stuck on that image, I wonder if the kindle still responds to other commands??? Maybe you could try "blindly" getting to the Settings screen and use the 'restore to factory settings" to wipe it cleaner. It is also possible that you were, ahem, displaying a photo and that's when it broke. Does the usb-drive mode still work on a computer? Copy that image to the photo folder (g)

12-31-2010, 01:39 PM	#8
janp92 Junior Member Posts: 4 Karma: 10 Join Date: Dec 2010 Device: Kindle 3	The image I was using as a screensaver was the front cover of the book I was currently reading. So maybe I could say it was part of the e-book? USB mode on my computer worked briefly and magically stopped, nothing can even detect a partition anymore. As for replicating the series of commands for the manual reset, I wouldn't have a clue to be honest.

12-31-2010, 01:43 PM	#9
kindlekitten Professional Adventuress Posts: 13,368 Karma: 50260224 Join Date: Sep 2009 Location: The Olympic Peninsula on the OTHER Washington! (the big green clean one on the west coast!) Device: Kindle, the original! Times Two! and gifting an International Kindle	don't sweat it, just get it replaced

12-31-2010, 02:16 PM	#10
m0ngr31 Connoisseur Posts: 66 Karma: 3056 Join Date: Dec 2010 Device: Kindle Paperwhite	After my screen broke, I opened up the back (and it was very evident that I had) with a pocket knife because I didn't think amazon would take it back. A few weeks later I decided to talk to CS again and they gave me a new one for $60. I sent back my broken one and they haven't tried to charge me for voiding the warranty by opening it up. If they don't notice my handiwork they probably won't notice yours either