09-16-2010, 04:31 AM | #1 |
Member
Posts: 14
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Join Date: Jun 2010
Device: nook
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Buttons cracking. What to do?
I just noticed today a small crack near the button I use to turn pages. Any advice on what to do so the crack doesn't spread? I guess asking for a replacement from B&N is out of the question without a warranty.
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09-16-2010, 07:51 AM | #2 |
I spit hot fire
Posts: 91
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Join Date: Nov 2009
Location: USA
Device: Nook, or as I call him, Sir Nookington
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The cracks are a well-known problem on the first batch of nooks. You don't need the extended warranty to get a replacement from B&N; they've been taking them back with no questions asked. Has something happened to void your original warranty?
If your warranty is void, you're going to need to use the page-swipe method for turning pages. If you continue using the cracked button, it will get worse and eventually go all the way across. |
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09-16-2010, 08:02 AM | #3 |
Junior Member
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Device: Nook
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As ellimak said this is a known problem with the early release nooks. You should be able to get a replacement nook at no cost. Call Customer Service at 1-800-THE-BOOK and choose menu option #2 for Digital Support. You should have your replacement nook in short order.
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09-16-2010, 10:07 AM | #4 | |
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Device: nook
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Quote:
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09-19-2010, 11:53 AM | #5 |
Zealot
Posts: 104
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Join Date: Oct 2007
Device: Rocket Ebook 1150
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The page swipe can't replace the buttons, for the reason that the nook doesn't allow the user to navigate the B&N online store without the page buttons.
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