kindle 2 "unexpected error"

Kimarie · 05-01-2009, 03:54 PM

I haven't had this kindle for very long and I've never even hooked it up to my computer yet, just used it for reading a few downloaded books and subscription blogs. It was fully charged when I unplugged it this morning and it turns on fine, but everything on my home screen that I click on gives a message of "unexpected error" and returns to the home screen when I click the only option "close". I've never rebooted my kindle before so I did a google search to find out how to and saw a message about holding the sliding switch for 20 seconds. That shuts of the screen completely, but when I turn it back on it's still gives the same message no matter what book I try to select. The internet and kindle store seem to work fine, but I can't read my books. Any suggestions?

sirbruce · 05-01-2009, 04:22 PM

The only other time I've heard of this happening, the guy was shipped a replacement Kindle from Amazon. I think you're going to have to call them and arrange the same thing. If you don't have many books and don't mind redownloading (which you'll have to do with your replacement Kindle anyway), you could try a reset to factory defaults. But I don't think that fixes the error.

Kimarie · 05-08-2009, 05:23 PM

Going into the settings menu and restarting it fixed my problem. I hadn't messed with the menu options much and I didn't realize there was a restart option until I called the kindle support.

05-01-2009, 03:54 PM	#1
Kimarie Junior Member Posts: 2 Karma: 10 Join Date: May 2009 Device: kindle 2	kindle 2 "unexpected error" I haven't had this kindle for very long and I've never even hooked it up to my computer yet, just used it for reading a few downloaded books and subscription blogs. It was fully charged when I unplugged it this morning and it turns on fine, but everything on my home screen that I click on gives a message of "unexpected error" and returns to the home screen when I click the only option "close". I've never rebooted my kindle before so I did a google search to find out how to and saw a message about holding the sliding switch for 20 seconds. That shuts of the screen completely, but when I turn it back on it's still gives the same message no matter what book I try to select. The internet and kindle store seem to work fine, but I can't read my books. Any suggestions?

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05-01-2009, 04:22 PM	#2
sirbruce Provocateur Posts: 1,859 Karma: 505847 Join Date: Feb 2009 Location: Columbus, OH Device: Kindle Touch, Kindle 2, Kindle DX, iPhone 3GS	The only other time I've heard of this happening, the guy was shipped a replacement Kindle from Amazon. I think you're going to have to call them and arrange the same thing. If you don't have many books and don't mind redownloading (which you'll have to do with your replacement Kindle anyway), you could try a reset to factory defaults. But I don't think that fixes the error.

05-08-2009, 05:23 PM	#3
Kimarie Junior Member Posts: 2 Karma: 10 Join Date: May 2009 Device: kindle 2	Going into the settings menu and restarting it fixed my problem. I hadn't messed with the menu options much and I didn't realize there was a restart option until I called the kindle support.

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