Troubleshooting New Kindle Non-Touch - Case Issue?

apaximander · 12-25-2011, 03:58 PM

Hello! I just got a new Kindle Non-Touch (what people are calling 'Kindle 4', I guess?), and I'm a little bit concerned about the build quality. The back part of the Kindle, the part made of a paler grey plastic, is strangely loose. If I've been holding the Kindle for a while, turning it over or setting it down will cause a part of the plastic back to 'pop' quite noticabely as it flexes - this happens almost every time I pick it up or put it down. I can also quite easily slide my fingernail underneath a section of the back of the Kindle, close to where the usb port is situated.

Is this normal? It seems like it would be a fairly bad design flaw if so (particularly if it gets more loose...), but I haven't come across anyone else reporting the same issue.

pidgeon92 · 12-25-2011, 06:13 PM

I suggest you exchange it. What you are describing doesn't sound normal.

Zeebra · 12-28-2011, 03:14 PM

Quote:

Originally Posted by apaximander

Hello! I just got a new Kindle Non-Touch (what people are calling 'Kindle 4', I guess?), and I'm a little bit concerned about the build quality. The back part of the Kindle, the part made of a paler grey plastic, is strangely loose. If I've been holding the Kindle for a while, turning it over or setting it down will cause a part of the plastic back to 'pop' quite noticabely as it flexes - this happens almost every time I pick it up or put it down. I can also quite easily slide my fingernail underneath a section of the back of the Kindle, close to where the usb port is situated.

Is this normal? It seems like it would be a fairly bad design flaw if so (particularly if it gets more loose...), but I haven't come across anyone else reporting the same issue.

Exchange it, sounds like a manufacturing issue on that one.

Tarr · 01-31-2012, 03:14 PM

I just discovered this myself on mine (it's a Touch so it isn't just NT) I also noticed an 'hot electronics' smell. I didn't see smoke and it still works fine and the smell could be normal but the Kindle had not been on or plugged in to charge so I'm not sure why it would. Definitely gonna get it swapped.

12-25-2011, 03:58 PM	#1
apaximander Junior Member Posts: 1 Karma: 10 Join Date: Dec 2011 Device: Kindle	New Kindle Non-Touch - Case Issue? Hello! I just got a new Kindle Non-Touch (what people are calling 'Kindle 4', I guess?), and I'm a little bit concerned about the build quality. The back part of the Kindle, the part made of a paler grey plastic, is strangely loose. If I've been holding the Kindle for a while, turning it over or setting it down will cause a part of the plastic back to 'pop' quite noticabely as it flexes - this happens almost every time I pick it up or put it down. I can also quite easily slide my fingernail underneath a section of the back of the Kindle, close to where the usb port is situated. Is this normal? It seems like it would be a fairly bad design flaw if so (particularly if it gets more loose...), but I haven't come across anyone else reporting the same issue.

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12-25-2011, 06:13 PM	#2
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	I suggest you exchange it. What you are describing doesn't sound normal.

01-31-2012, 03:14 PM	#4
Tarr Member Posts: 20 Karma: 10 Join Date: Feb 2011 Device: Kindle 3 Wifi	I just discovered this myself on mine (it's a Touch so it isn't just NT) I also noticed an 'hot electronics' smell. I didn't see smoke and it still works fine and the smell could be normal but the Kindle had not been on or plugged in to charge so I'm not sure why it would. Definitely gonna get it swapped.

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