Color Color Nook USB Connector Problems - Page 2

Apache · 12-04-2011, 03:42 PM

The plastic around the plug that inserts into the NC broke on mine. I called B&N to get a replacement and told the rep that it was under warranty. She starts the process to send me a new cord and then informs me that my Nook Color's warranty had expired the previous day Dec. 2. I informed her that I had registered the same day I received the NC and that that date was May 13. I explained that I had gotten my NC from American Express using my points. Come to find out B&N automatically registered the sale date as the date they sold it to American Express. The rep was friendly and apologized for having to put me on hold while she got this corrected. Two minutes later she was back and again apologized for the problem. She let me know that the cord was going out and be at my address in 3 to 5 business days. I am lucky because I can use the charger for my wife's NC and continue to use it.
Apache

petesmith643 · 12-04-2011, 04:57 PM

I'm on my third cable. Very poorly designed. Makes you wonder. I just bought #2 and #3.
No point in arguing with CS.
Pete

Magnus · 12-09-2011, 12:12 PM

Quote:

Originally Posted by Apache

I am lucky because I can use the charger for my wife's NC and continue to use it.

You can also charge your NC from a PC's USB port, or possibly with your cell phone charger (I do this occasionally) if it terminates in a microUSB connection. Charge time is noticeably longer (ie.e overnight) this way, but it does work.

If you have a local B&N, you can bring in your cable/NC and most often the manager will give you a replacement on the spot (the NC OEM cables are known to be faulty/fragile).

Apache · 12-09-2011, 03:25 PM

Unfortunately I do not have a local B&N. The closest one to me is an hour and a half away.
Apache

pamulla · 12-16-2011, 05:39 AM

Whether they replace the cord free of charge is totally arbitrary; my B&N made me buy one. I am on my 3rd as well. Poor design.

Magnus · 12-16-2011, 11:33 AM

It's sad that BN refuses to recognize the design deficiency in their USB connector. Many of us have phones, tablets, cameras, mp3 players, etc., that come with mini- or micro-usb connectors, and we don't see breakage on these other devices. That experience rules out "abuse" or "normal wear and tear".

The NC has the only hard, brittle plastic device among all the connectors I use. All the others have some level of flex in the end pieces.

Unless I need a quick charge, I use my phone cable to charge my NC to avoid breakage. I hope that someone finds a durable after-market cable that is comparable in charging performance to the OEM. I've written Monoprice suggesting they add such to their line. Maybe of others here do the same, we will have a more affordable (one time) replacement cable.

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12-04-2011, 03:42 PM	#16
Apache Readaholic Posts: 5,140 Karma: 90000000 Join Date: Sep 2011 Location: South Georgia Device: Surface Pro 6 / Galaxy Tab A 8"	The plastic around the plug that inserts into the NC broke on mine. I called B&N to get a replacement and told the rep that it was under warranty. She starts the process to send me a new cord and then informs me that my Nook Color's warranty had expired the previous day Dec. 2. I informed her that I had registered the same day I received the NC and that that date was May 13. I explained that I had gotten my NC from American Express using my points. Come to find out B&N automatically registered the sale date as the date they sold it to American Express. The rep was friendly and apologized for having to put me on hold while she got this corrected. Two minutes later she was back and again apologized for the problem. She let me know that the cord was going out and be at my address in 3 to 5 business days. I am lucky because I can use the charger for my wife's NC and continue to use it. Apache

12-04-2011, 04:57 PM	#17
petesmith643 Junior Member Posts: 9 Karma: 10 Join Date: May 2011 Device: Nookbook Color	I'm on my third cable. Very poorly designed. Makes you wonder. I just bought #2 and #3. No point in arguing with CS. Pete

12-09-2011, 03:25 PM	#19
Apache Readaholic Posts: 5,140 Karma: 90000000 Join Date: Sep 2011 Location: South Georgia Device: Surface Pro 6 / Galaxy Tab A 8"	Unfortunately I do not have a local B&N. The closest one to me is an hour and a half away. Apache

12-16-2011, 05:39 AM	#20
pamulla Junior Member Posts: 6 Karma: 10 Join Date: Dec 2008 Device: Sony PRS-505	Whether they replace the cord free of charge is totally arbitrary; my B&N made me buy one. I am on my 3rd as well. Poor design.

12-16-2011, 11:33 AM	#21
Magnus Enthusiast Posts: 33 Karma: 1010 Join Date: Jun 2011 Device: none	It's sad that BN refuses to recognize the design deficiency in their USB connector. Many of us have phones, tablets, cameras, mp3 players, etc., that come with mini- or micro-usb connectors, and we don't see breakage on these other devices. That experience rules out "abuse" or "normal wear and tear". The NC has the only hard, brittle plastic device among all the connectors I use. All the others have some level of flex in the end pieces. Unless I need a quick charge, I use my phone cable to charge my NC to avoid breakage. I hope that someone finds a durable after-market cable that is comparable in charging performance to the OEM. I've written Monoprice suggesting they add such to their line. Maybe of others here do the same, we will have a more affordable (one time) replacement cable.