K3 got horizontal lines all over it, did not drop, shake, or squeeze it

judith009 · 10-01-2010, 03:05 PM

I just wanted to mention this in case it happens to anyone else. I was about to take a nap and was reading my K3 while laying down in bed. I was browsing a wikipedia article, and all of the sudden without any apparent reason, the screen got all these horizontal lines through it that made it very difficult to read. I did an alt-G screen refresh, but no luck. The lines appear even on the screensaver, and also after a restart. I contacted Amazon CS and they're sending me a new one which will be here tomorrow. They were very friendly, my only difficulty was that it was difficult to understand the gentleman's accent. He might have said something about there might be charges incurred after they receive the old Kindle in their warehouse, if they find that it was damaged because of abuse, but I couldnt understand him well. I doubt they'd find abuse because I've taken very good care of it.

Has this happened to anybody else?

bZkindle · 11-14-2010, 07:03 PM

sorry for late reply but YES!
check my thread here:
https://www.mobileread.com/forums/sho...d.php?t=106844
good to hear amazon didn't give you a hassle about it.

judith009 · 11-14-2010, 07:32 PM

Thanks! Glad to hear I wasn't the only one.

Peace

10-01-2010, 03:05 PM	#1
judith009 Groupie Posts: 151 Karma: 2000 Join Date: Aug 2010 Device: Kindle 3, Voyage	K3 got horizontal lines all over it, did not drop, shake, or squeeze it I just wanted to mention this in case it happens to anyone else. I was about to take a nap and was reading my K3 while laying down in bed. I was browsing a wikipedia article, and all of the sudden without any apparent reason, the screen got all these horizontal lines through it that made it very difficult to read. I did an alt-G screen refresh, but no luck. The lines appear even on the screensaver, and also after a restart. I contacted Amazon CS and they're sending me a new one which will be here tomorrow. They were very friendly, my only difficulty was that it was difficult to understand the gentleman's accent. He might have said something about there might be charges incurred after they receive the old Kindle in their warehouse, if they find that it was damaged because of abuse, but I couldnt understand him well. I doubt they'd find abuse because I've taken very good care of it. Has this happened to anybody else?

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11-14-2010, 07:03 PM	#2
bZkindle Fanatic Posts: 510 Karma: 1025024 Join Date: Nov 2010 Location: Canada City, Soviet Canuckistan Device: k2, k3G, kindle DXG, Sony T-1, iPad, iPhone, stone tablet	sorry for late reply but YES! check my thread here: https://www.mobileread.com/forums/sho...d.php?t=106844 good to hear amazon didn't give you a hassle about it.

11-14-2010, 07:32 PM	#3
judith009 Groupie Posts: 151 Karma: 2000 Join Date: Aug 2010 Device: Kindle 3, Voyage	Thanks! Glad to hear I wasn't the only one. Peace

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