Troubleshooting problem with amazon kindle 4

shaffi · 04-07-2013, 03:05 AM

i am unable to transfer books from computer to kindle using calibre,
i am unable to connect to the computer to charge battery also,

when i connect amazon kindle 4 to the computer,

connection constantly hanging between "connected" & "not connected" states every in 2 seconds like pendulum.

calibre states the following error message:

"Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 2] No such file or directory: 'G:\\driveinfo.calibre'"

my Question is ,

how this connection problem be resolved?
do i need to format the kindle 4?
is kindle is infected with virus?
how to format the device main memory?

any answers will be appreciated,
thanks a lot!

ixtab · 04-07-2013, 05:23 AM

Common fixes are: try a different USB cable/USB port on your computer.

Ravensknight · 04-07-2013, 07:54 AM

and if that doesn't work, go to the next suggestion, ie, do a factory reset...

twobob · 04-09-2013, 09:15 AM

My guess? Dodgy connector on the bottom. Dodgy Cable.

I have a 5 that is a bit "touchy" (no pun intended) about charging. I have to exert a slight amount of pressure on the bottom connector (from beneath, upwards) to get it to accept a wall charger.

Stupid thing.

shaffi · 04-15-2013, 04:07 AM

problem with amazon kindle 4
i am unable to transfer books from computer to kindle using calibre,
i am unable to connect to the computer to charge battery also,

when i connect amazon kindle 4 to the computer,

connection constantly hanging between "connected" & "not connected" states every in 2 seconds like pendulum.

calibre states the following error message:

"Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 2] No such file or directory: 'G:\\driveinfo.calibre'"

my Question is ,

how this connection problem be resolved?
do i need to format the kindle 4?
is kindle is infected with virus?
how to format the device main memory?

any answers will be appreciated,
thanks a lot!

HarryT · 04-15-2013, 04:14 AM

Moderator Notice
Do not create duplicate posts. You have already asked this same question in post #1 of this thread, and you have been given suggestions as to how to fix it.

shaffi · 04-15-2013, 04:35 AM

sorry for duplicate post, but none of the given suggestions are working,
i am facing the same problem!!!

HarryT · 04-15-2013, 04:37 AM

Simply repeating the same message achieves nothing. Tell us specifically what you have tried doing.

shaffi · 04-15-2013, 05:04 AM

i have tried the following ...
1.restarted the kindle by pressing the power button for 30 seconds..and then attached to computer.
2.scanned the drive with antivirus to find out any virus attack
3.updated calibre to latest version.
4.tried with different usb port
5.checked for any driver problems,

thank you for your Quick response

ixtab · 04-15-2013, 05:09 AM

You miss "Tried with different USB cable". That's actually the most likely problem.

HarryT · 04-15-2013, 05:15 AM

Quote:

Originally Posted by ixtab

You miss "Tried with different USB cable". That's actually the most likely problem.

Yes, I agree. A faulty USB cable is by far the most likely cause of this problem.

NullNix · 04-15-2013, 05:51 AM

Quote:

Originally Posted by HarryT

Yes, I agree. A faulty USB cable is by far the most likely cause of this problem.

Particularly if, like me, you keep on running over the USB cable with a chair wheel. I'm surprised my USB cable lasted as long as it did...

Aside: I hope my Karma never changes again:

Karma: 666666

BeccaPrice · 04-15-2013, 10:51 AM

I also find I can't run my USB cable through a hub; it has to be directly attached to the USB port on the computer. this is true for my iThings, too.

HarryT · 04-15-2013, 10:55 AM

Quote:

Originally Posted by BeccaPrice

I also find I can't run my USB cable through a hub; it has to be directly attached to the USB port on the computer. this is true for my iThings, too.

Hence the suggestion to try different USB ports. On a typical desktop PC, some ports go directly to the USB controller, while other go via an internal hub.

twobob · 04-15-2013, 11:42 AM

Yup. 2 on mine go via the front - hubbed. 4 on the back don't. Good advice.

Turns out my "Dodgy connection" was in fact the charger. I've swapped it out and now it works. See? Dodgy cable.

04-15-2013, 04:07 AM	#5
shaffi Junior Member Posts: 4 Karma: 10 Join Date: Apr 2013 Device: amazon kindle 4	problem with amazon kindle 4Failed to access files in the main memory of your device. problem with amazon kindle 4 i am unable to transfer books from computer to kindle using calibre, i am unable to connect to the computer to charge battery also, when i connect amazon kindle 4 to the computer, connection constantly hanging between "connected" & "not connected" states every in 2 seconds like pendulum. calibre states the following error message: "Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 2] No such file or directory: 'G:\\driveinfo.calibre'" my Question is , how this connection problem be resolved? do i need to format the kindle 4? is kindle is infected with virus? how to format the device main memory? any answers will be appreciated, thanks a lot!

04-15-2013, 04:35 AM	#7
shaffi Junior Member Posts: 4 Karma: 10 Join Date: Apr 2013 Device: amazon kindle 4	unable to connect kindle4 to computer sorry for duplicate post, but none of the given suggestions are working, i am facing the same problem!!! Last edited by shaffi; 04-15-2013 at 04:38 AM.

04-15-2013, 05:04 AM	#9
shaffi Junior Member Posts: 4 Karma: 10 Join Date: Apr 2013 Device: amazon kindle 4	unable to connect kindle4 to computer i have tried the following ... 1.restarted the kindle by pressing the power button for 30 seconds..and then attached to computer. 2.scanned the drive with antivirus to find out any virus attack 3.updated calibre to latest version. 4.tried with different usb port 5.checked for any driver problems, thank you for your Quick response

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Problem uploading to Amazon	virtual_ink	Kindle Formats	3	01-18-2012 11:32 PM
Amazon's Father's Day Promo: 20% OFF on Amazon Kindle covers with a Kindle purchase	arcadata	Deals and Resources (No Self-Promotion or Affiliate Links)	0	06-10-2011 10:42 AM
Troubleshooting Problem with Amazon dictionary	gczobel	Amazon Kindle	4	05-11-2011 06:36 PM
Kindle, We Have a Problem: Amazon's Pricing Policies Affect Publishers	DMcCunney	News	32	02-25-2011 09:46 AM
Amazon Kindle Intl Screen Problem	Glydez	Amazon Kindle	4	12-25-2009 09:03 AM

04-07-2013, 03:05 AM	#1
shaffi Junior Member Posts: 4 Karma: 10 Join Date: Apr 2013 Device: amazon kindle 4	problem with amazon kindle 4 i am unable to transfer books from computer to kindle using calibre, i am unable to connect to the computer to charge battery also, when i connect amazon kindle 4 to the computer, connection constantly hanging between "connected" & "not connected" states every in 2 seconds like pendulum. calibre states the following error message: "Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 2] No such file or directory: 'G:\\driveinfo.calibre'" my Question is , how this connection problem be resolved? do i need to format the kindle 4? is kindle is infected with virus? how to format the device main memory? any answers will be appreciated, thanks a lot!

04-07-2013, 05:23 AM	#2
ixtab (offline) Posts: 2,907 Karma: 6736092 Join Date: Dec 2011 Device: K3, K4, K5, KPW, KPW2	Common fixes are: try a different USB cable/USB port on your computer.

04-07-2013, 07:54 AM	#3
Ravensknight Serpent Rider Posts: 1,123 Karma: 10219804 Join Date: Jun 2009 Device: Sony 350; Nook STR; Oasis	and if that doesn't work, go to the next suggestion, ie, do a factory reset...

04-09-2013, 09:15 AM	#4
twobob ( ͡° ͜ʖ ͡°){ʇlnɐɟ ƃǝs}Týr Posts: 6,586 Karma: 6299991 Join Date: Jun 2012 Location: uti gratia usura (Yao ying da ying; Mo ying da yieng) Device: PW-WIFI\|K5-3G+WIFI\| K4\|K3-3G\|DXG\|K2\| Rooted Nook Touch	My guess? Dodgy connector on the bottom. Dodgy Cable. I have a 5 that is a bit "touchy" (no pun intended) about charging. I have to exert a slight amount of pressure on the bottom connector (from beneath, upwards) to get it to accept a wall charger. Stupid thing.

04-15-2013, 04:14 AM	#6
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Moderator Notice Do not create duplicate posts. You have already asked this same question in post #1 of this thread, and you have been given suggestions as to how to fix it.

04-15-2013, 04:37 AM	#8
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Simply repeating the same message achieves nothing. Tell us specifically what you have tried doing.

04-15-2013, 05:09 AM	#10
ixtab (offline) Posts: 2,907 Karma: 6736092 Join Date: Dec 2011 Device: K3, K4, K5, KPW, KPW2	You miss "Tried with different USB cable". That's actually the most likely problem.

04-15-2013, 10:51 AM	#13
BeccaPrice Wizard Posts: 2,145 Karma: 11174187 Join Date: Jan 2011 Device: Sony 350, K3-3G, K4SO, KPW	I also find I can't run my USB cable through a hub; it has to be directly attached to the USB port on the computer. this is true for my iThings, too.

04-15-2013, 11:42 AM	#15
twobob ( ͡° ͜ʖ ͡°){ʇlnɐɟ ƃǝs}Týr Posts: 6,586 Karma: 6299991 Join Date: Jun 2012 Location: uti gratia usura (Yao ying da ying; Mo ying da yieng) Device: PW-WIFI\|K5-3G+WIFI\| K4\|K3-3G\|DXG\|K2\| Rooted Nook Touch	Yup. 2 on mine go via the front - hubbed. 4 on the back don't. Good advice. Turns out my "Dodgy connection" was in fact the charger. I've swapped it out and now it works. See? Dodgy cable.