12-28-2010, 10:24 AM | #1 |
Junior Member
Posts: 1
Karma: 10
Join Date: Dec 2010
Device: Kindle
|
Disappearing 'Collections'
I created a couple of 'collections' and they have disappeared off of my 'Home' page. For example, I created one called 'Reference' and put the guides and the dictionary in there. If I perform a search, it will search and find the keywords in the guide, but I cannot see them to access.
Thoughts on how to get them back? Thank you! Maria |
12-28-2010, 11:40 AM | #2 |
Junior Member
Posts: 1
Karma: 10
Join Date: Dec 2010
Device: kindle3
|
Have you tried rebooting your Kindle (click Home, Menu, Settings, Menu, Restart)? The same thing happened to my daughter's new Kindle when we changed the registration from my account to hers, and a restart brought them all back.
|
Advert | |
|
12-28-2010, 12:40 PM | #3 |
Guru
Posts: 860
Karma: 177868
Join Date: Aug 2010
Location: East Anglia UK
Device: Kindle 3G, iPhone 3G, iPod 4G, PB 360, Sony 600 sold, Kindle 2i sold
|
You may need to reboot OR de-register/re-register in some cases
and also make sure you're sorting by Collections by moving the 5-way controller right up to the top of the kindle screen and moving across to the right to sort by collections - this is the one I'd try first |
12-28-2010, 01:23 PM | #4 | |
Home for the moment
Posts: 5,127
Karma: 27718936
Join Date: Jan 2009
Location: travelling
Device: various
|
Quote:
|
|
12-28-2010, 02:41 PM | #5 |
Member
Posts: 12
Karma: 80
Join Date: Apr 2008
Device: Kindle 3, HTC Incredible, Sony PRS-505
|
I hate to even suggest this, but do you have more than 10 items/collections on your home page? Because with more than 10 items and you'll have to hit NEXT PAGE to see 'em all.
|
Advert | |
|
12-28-2010, 06:59 PM | #6 |
Guru
Posts: 808
Karma: 2260766
Join Date: Apr 2008
Device: Kindle Oasis 2
|
Also make sure Sort by Collections is selected....
|
12-29-2010, 02:51 PM | #7 |
Sharp Shootin' Grandma
Posts: 847
Karma: 1123940
Join Date: Nov 2010
Location: Sunny Florida
Device: Kindle 3, Kindle Fire, Literati (has been adopted by my daughter)
|
|
12-29-2010, 03:16 PM | #8 |
Wizard
Posts: 1,449
Karma: 58383
Join Date: Jul 2009
Device: Kindle, iPad
|
My collections disappeared the first time I loaded 'em; I redid 'em, then my K2 froze and wouldn't reboot despite many tries. Amazon ended up sending me a replacement K2 after I went through all the troubleshooting steps with CS. I ended up redoing collections on the replacement without problem.
I've read about others losing collections as well, though mostly months ago. The collections software might have some bugs. |
12-29-2010, 06:25 PM | #9 |
Wizard
Posts: 3,671
Karma: 12205348
Join Date: Mar 2008
Device: Galaxy S, Nook w/CM7
|
i too lost my collections this happened after i rebooted my kindle.
this is the first time since the 2.5 upgrade that I rebooted my device. |
12-30-2010, 03:39 PM | #10 |
E-reader Enthusiast
Posts: 4,871
Karma: 36507503
Join Date: Aug 2010
Location: Southwest, USA
Device: Kindle Oasis 3; Kobo Aura One; iPad Mini 5
|
My collections disappeared once. I think it might have been after a random reboot. I had to deregister and then reregister to restore them. Keeping my fingers crossed that it doesn't happen again. Good luck!
|
01-06-2011, 12:42 PM | #11 |
Junior Member
Posts: 1
Karma: 10
Join Date: Jan 2011
Device: Kindle 2.5
|
I just tried the de-register/re-register solution, and it worked beautifully. Much time and frustration saved.
It would have been nice if the customer service representatives I spoke with about it (I've had 3-4 disappearance episodes) knew about this. I did inform the one I just spoke with in responding to the obligatory follow-up email. There is a new update- 2.5.7- currently available via manual download, and hopefully it will fix the AWOL issue permanently. |
09-06-2011, 05:06 PM | #12 |
Junior Member
Posts: 2
Karma: 10
Join Date: Feb 2008
Device: **Product researching!
|
Just had this same problem, Synchronizing fixed it instantly in my case.
I should mention the state of my Kindle, it had never been registered until just prior, and my collections were made using the "Koll3ctions" tool. |
Thread Tools | Search this Thread |
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Characters are disappearing | JiYu | Amazon Kindle | 2 | 10-02-2010 03:02 PM |
How to stop collections from disappearing? | banjobama | Calibre | 41 | 06-23-2010 11:30 AM |
Files disappearing! | The CB | Calibre | 2 | 08-11-2009 06:23 PM |
Disappearing power | dwallbaum | Amazon Kindle | 4 | 05-31-2009 06:15 PM |
Disappearing attachments | mtravellerh | Upload Help | 2 | 12-16-2008 03:57 AM |