Pocket Edge not turning on- New user.

fromagex · 07-07-2011, 05:08 PM

Hello all. Just received my unit from Woot today and have been excited about it for days. I charged it for about 3 hours and then got anxious to play around and see it in action. I unplugged it and slid the button to on. I get a green light that turns on and....nothing. My LCD screen remains black and the E-ink side static page remains. I wait, thinking there is initial boot time, nothing happens for 2-3 minutes. I turn it off and on again, green light, nothing else. Tried resetting, still no luck. I try a few more times and got frustrated. I fear I got a dud.

Is there any troubleshooting I should know about or any advice? Thanks in advance.

Filark · 07-07-2011, 05:16 PM

Hi fromagex!

First thing to try is letting it finish charging. You can try to use it while it is charging if you want.

I think some people in the past had to let it charge overnight before theirs would work, but I may be wrong.

It is possible you got a dud, but I wouldn't give up just yet.

Someone more knowledgeable than I should be along shortly to help you more.

Good luck!!

fromagex · 07-07-2011, 05:43 PM

And it has turned on finally, after continually turning it off and on. Here's hoping it is not a problem forever.

kstan · 07-07-2011, 05:48 PM

@fromagex I'm having the same problem... Was it plugged in when you were finally able to turn it on?

EDIT: literally 2 minutes after posting that it turned on... lol. It was not plugged in (if that makes a difference or not, I don't know).

fromagex · 07-07-2011, 06:11 PM

Quote:

Originally Posted by kstan

@fromagex I'm having the same problem... Was it plugged in when you were finally able to turn it on?

For what it's worth, mine was. Good to see yours turned on too though.

Filark · 07-07-2011, 06:42 PM

Whew!!

Now let's hope you both have fully functioning units from now on!

kstan · 07-07-2011, 09:32 PM

I seem to have the same problem again... I even turned it off before to make sure it turned right back on, and it did. But now, a couple hours later of it charging, it doesn't want to turn on. Ideas...?

Filark · 07-08-2011, 12:43 AM

Hi kstan!

This may sound silly, but it has happened to more than one person: Make sure your charger is not plugged into the headphone jack by mistake.

If that's not the problem I don't know what to suggest beyond charging it overnight.

Anybody else have ideas??

emusan · 07-08-2011, 12:48 AM

when you turn it on do you hold the power switch in the turn on directon or just flick it? Some devices are picky in this...

Gerrye · 09-07-2011, 05:18 PM

I'm having a similar problem... I tried to turn off the PE and the LCD went black and the E-Ink screen is stopped on the last page I was reading. On/off switch does nothing. I was wondering if anyone has outlined a recovery process for this situation. Can the covers be removed and the battery disconnected? Hopefully this will allow the CPU to recycle.

Any help would be appreciated...

Thanks

Gunnerp245 · 09-07-2011, 05:26 PM

Quote:

Originally Posted by Gerrye

I'm having a similar problem... I tried to turn off the PE and the LCD went black and the E-Ink screen is stopped on the last page I was reading. On/off switch does nothing. I was wondering if anyone has outlined a recovery process for this situation. Can the covers be removed and the battery disconnected? Hopefully this will allow the CPU to recycle.
Any help would be appreciated...
Thanks

Ensure it is fully charged (power connector inserted into the power recepticle NOT the head phone jack);
1) Slide power switch
2) Power light should be green
3) Insert paperclip into the reset hole next to the USB port and push "GENTLY".

Gerrye · 09-07-2011, 07:48 PM

Thanks, GunnerP245. I had tried all of those steps, before I put in my message. I guess that I got nervous, when the reset with the paperclip failed. Finally, I let the unit sit for 2 hours and tried the power switch and it came on from a cold start, but all is operating properly now. I did notice that the battery level dropped quite quickly after it returned to normal operation. I am charging the unit now and will monitor it's battery life tomorrow.

Thanks, again...

07-07-2011, 05:08 PM	#1
fromagex Junior Member Posts: 4 Karma: 10 Join Date: Jul 2011 Device: Entourage Pocket Edge	Pocket Edge not turning on- New user. Hello all. Just received my unit from Woot today and have been excited about it for days. I charged it for about 3 hours and then got anxious to play around and see it in action. I unplugged it and slid the button to on. I get a green light that turns on and....nothing. My LCD screen remains black and the E-ink side static page remains. I wait, thinking there is initial boot time, nothing happens for 2-3 minutes. I turn it off and on again, green light, nothing else. Tried resetting, still no luck. I try a few more times and got frustrated. I fear I got a dud. Is there any troubleshooting I should know about or any advice? Thanks in advance.

07-07-2011, 05:48 PM	#4
kstan Junior Member Posts: 2 Karma: 10 Join Date: Jul 2011 Device: Pocket Edge	@fromagex I'm having the same problem... Was it plugged in when you were finally able to turn it on? EDIT: literally 2 minutes after posting that it turned on... lol. It was not plugged in (if that makes a difference or not, I don't know). Last edited by kstan; 07-07-2011 at 05:50 PM.

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07-07-2011, 05:16 PM	#2
Filark Armed with a smile :) Posts: 1,421 Karma: 2463560 Join Date: Sep 2009 Location: California, USA Device: enTourage eDGe & Pocket eDGe, Samsung Galaxy Note II	Hi fromagex! First thing to try is letting it finish charging. You can try to use it while it is charging if you want. I think some people in the past had to let it charge overnight before theirs would work, but I may be wrong. It is possible you got a dud, but I wouldn't give up just yet. Someone more knowledgeable than I should be along shortly to help you more. Good luck!!

07-07-2011, 05:43 PM	#3
fromagex Junior Member Posts: 4 Karma: 10 Join Date: Jul 2011 Device: Entourage Pocket Edge	And it has turned on finally, after continually turning it off and on. Here's hoping it is not a problem forever.

07-07-2011, 06:42 PM	#6
Filark Armed with a smile :) Posts: 1,421 Karma: 2463560 Join Date: Sep 2009 Location: California, USA Device: enTourage eDGe & Pocket eDGe, Samsung Galaxy Note II	Whew!! Now let's hope you both have fully functioning units from now on!

07-07-2011, 09:32 PM	#7
kstan Junior Member Posts: 2 Karma: 10 Join Date: Jul 2011 Device: Pocket Edge	I seem to have the same problem again... I even turned it off before to make sure it turned right back on, and it did. But now, a couple hours later of it charging, it doesn't want to turn on. Ideas...?

07-08-2011, 12:43 AM	#8
Filark Armed with a smile :) Posts: 1,421 Karma: 2463560 Join Date: Sep 2009 Location: California, USA Device: enTourage eDGe & Pocket eDGe, Samsung Galaxy Note II	Hi kstan! This may sound silly, but it has happened to more than one person: Make sure your charger is not plugged into the headphone jack by mistake. If that's not the problem I don't know what to suggest beyond charging it overnight. Anybody else have ideas??

07-08-2011, 12:48 AM	#9
emusan lol Posts: 472 Karma: 1031 Join Date: May 2011 Device: eDGe	when you turn it on do you hold the power switch in the turn on directon or just flick it? Some devices are picky in this...

09-07-2011, 05:18 PM	#10
Gerrye Zealot Posts: 146 Karma: 10 Join Date: Mar 2011 Location: Leblon, Rio de Janeiro, Brazil Device: 1 EE,3 PEs,HP Pro Slate12.2,&Kindle Paperwhite,GalaxyTabPro12.2,Note 4	I'm having a similar problem... I tried to turn off the PE and the LCD went black and the E-Ink screen is stopped on the last page I was reading. On/off switch does nothing. I was wondering if anyone has outlined a recovery process for this situation. Can the covers be removed and the battery disconnected? Hopefully this will allow the CPU to recycle. Any help would be appreciated... Thanks

09-07-2011, 07:48 PM	#12
Gerrye Zealot Posts: 146 Karma: 10 Join Date: Mar 2011 Location: Leblon, Rio de Janeiro, Brazil Device: 1 EE,3 PEs,HP Pro Slate12.2,&Kindle Paperwhite,GalaxyTabPro12.2,Note 4	Thanks, GunnerP245. I had tried all of those steps, before I put in my message. I guess that I got nervous, when the reset with the paperclip failed. Finally, I let the unit sit for 2 hours and tried the power switch and it came on from a cold start, but all is operating properly now. I did notice that the battery level dropped quite quickly after it returned to normal operation. I am charging the unit now and will monitor it's battery life tomorrow. Thanks, again...

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