PC Desktop SW upgrade - Problem

brudigia · 12-06-2012, 03:29 PM

Tonight my Kobo desktop app is telling me that it has discovered a new update, downloads it (and I have no choice, I must go on with the download), then I am compelled to install it (if I choose to cancel the installation the program exits and everything starts again). After the installation the program asks to restart and as soon as it restarts it tells me it has discovered a new update !!
You can imagine what happens afterwards.
I have tried downloading the whole app again from the Kobo site, but the cycle starts up again. Already "updated" 4 times and no sign of stopping.

And I cannot use the kobo app !

Help please ! How do I get out of this cycle ?

ltr · 12-06-2012, 03:51 PM

Yep, just tried it and that's exactly what happens.

I suspect Kobo will come up with a fix shortly.

ltr

LadyLoki · 12-06-2012, 04:23 PM

My kobo destop is doing the same thing.. MUST update but then it never finishes, you update adnauseum and it never lets you get into the program! I hope Kobo fixes this quickly cuz it is extremely frustrating!

jackastor · 12-06-2012, 04:52 PM

Quote:

Originally Posted by brudigia

Tonight my Kobo desktop app is telling me that it has discovered a new update, downloads it (and I have no choice, I must go on with the download), then I am compelled to install it (if I choose to cancel the installation the program exits and everything starts again). After the installation the program asks to restart and as soon as it restarts it tells me it has discovered a new update !!
You can imagine what happens afterwards.
I have tried downloading the whole app again from the Kobo site, but the cycle starts up again. Already "updated" 4 times and no sign of stopping.

And I cannot use the kobo app !

Help please ! How do I get out of this cycle ?

Worked fine for me.

llcj · 12-06-2012, 05:36 PM

Had the same problem. I wanted to get to Desktop contents and didn't want to wait for Kobo to rectify it so I uninstalled desktop, went to Kobo site and re-installed. It takes some time but it works.

tkavan · 12-06-2012, 09:35 PM

Quote:

Originally Posted by jackastor

Worked fine for me.

Me too. I have ver 3.0.4, and it just loads without looking for an update.

LadyLoki · 12-06-2012, 10:10 PM

WELL, will wonders never cease!! I went today to see if I could get into my kobo desktop.. and what do you know.. I DID! no more stupid update message! Thanks for fixing it so quickly.

brudigia · 12-07-2012, 03:58 AM

Ok, it seems to be working now. I was scared for a short while

mXb · 12-14-2012, 08:16 AM

I haven't used my Kobo Desktop for a couple of weeks or so.

I booted it up yesterday only to have a stark message that there is an important update for it.

Since I am mightily suspicious of Kobo updates now, I cancelled it.

Presumably this is the update being discussed here, and is it now reasonably safe to install this update please ?

ltr · 12-14-2012, 09:13 AM

Quote:

Originally Posted by mXb

I haven't used my Kobo Desktop for a couple of weeks or so.

I booted it up yesterday only to have a stark message that there is an important update for it.

Since I am mightily suspicious of Kobo updates now, I cancelled it.

Presumably this is the update being discussed here, and is it now reasonably safe to install this update please ?

I had no problems this time...

LadyLoki · 12-14-2012, 02:35 PM

Today I opened Kobo Desktop, only to have that message pop up. With much trepidation I went ahead, and miraculously.. it actually worked! I got the update and desktop worked!

david_e · 12-14-2012, 04:07 PM

I got the update yesterday, had no problems, downloaded, installed, relaunched, working fine.

mXb · 12-16-2012, 01:30 PM

Just updated Desktop and now the proud owner of version 3.1.4.

A bit unnerving however when you download the update, click on "Install" and nothing happens for 30 or 40 seconds !

brudigia · 12-16-2012, 01:55 PM

Quote:

Originally Posted by mXb

I haven't used my Kobo Desktop for a couple of weeks or so.

I booted it up yesterday only to have a stark message that there is an important update for it.

Since I am mightily suspicious of Kobo updates now, I cancelled it.

Presumably this is the update being discussed here, and is it now reasonably safe to install this update please ?

No, it is a follow up. Luckily, no problems, go ahead.

12-06-2012, 03:29 PM	#1
brudigia Evangelist Posts: 478 Karma: 1401828 Join Date: Oct 2008 Location: Torino - Italy Device: iPAD AirPro M1 12.9, Kindle Scribe, Kobo Elipsa, iPhone XV	PC Desktop SW upgrade - Problem Tonight my Kobo desktop app is telling me that it has discovered a new update, downloads it (and I have no choice, I must go on with the download), then I am compelled to install it (if I choose to cancel the installation the program exits and everything starts again). After the installation the program asks to restart and as soon as it restarts it tells me it has discovered a new update !! You can imagine what happens afterwards. I have tried downloading the whole app again from the Kobo site, but the cycle starts up again. Already "updated" 4 times and no sign of stopping. And I cannot use the kobo app ! Help please ! How do I get out of this cycle ?

12-06-2012, 05:36 PM	#5
llcj Addict Posts: 250 Karma: 883854 Join Date: Oct 2012 Location: Canada Device: kobo touch	Had the same problem. I wanted to get to Desktop contents and didn't want to wait for Kobo to rectify it so I uninstalled desktop, went to Kobo site and re-installed. It takes some time but it works. Last edited by llcj; 12-06-2012 at 05:38 PM.

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12-06-2012, 03:51 PM	#2
ltr Addict Posts: 399 Karma: 104628 Join Date: Oct 2010 Location: Canada Device: Kindle PW-2	Yep, just tried it and that's exactly what happens. I suspect Kobo will come up with a fix shortly. ltr

12-06-2012, 04:23 PM	#3
LadyLoki Junior Member Posts: 6 Karma: 4210 Join Date: Dec 2012 Device: Kobo WiFi. Kobo Vox, Kobo Touch	My kobo destop is doing the same thing.. MUST update but then it never finishes, you update adnauseum and it never lets you get into the program! I hope Kobo fixes this quickly cuz it is extremely frustrating!

12-06-2012, 10:10 PM	#7
LadyLoki Junior Member Posts: 6 Karma: 4210 Join Date: Dec 2012 Device: Kobo WiFi. Kobo Vox, Kobo Touch	WELL, will wonders never cease!! I went today to see if I could get into my kobo desktop.. and what do you know.. I DID! no more stupid update message! Thanks for fixing it so quickly.

12-07-2012, 03:58 AM	#8
brudigia Evangelist Posts: 478 Karma: 1401828 Join Date: Oct 2008 Location: Torino - Italy Device: iPAD AirPro M1 12.9, Kindle Scribe, Kobo Elipsa, iPhone XV	Ok, it seems to be working now. I was scared for a short while

12-14-2012, 08:16 AM	#9
mXb Addict Posts: 304 Karma: 1129952 Join Date: Apr 2012 Location: UK here & there Device: Ex-Kobo Touch-Nook Simple Touch-Kobo Mini-Retina Mini	I haven't used my Kobo Desktop for a couple of weeks or so. I booted it up yesterday only to have a stark message that there is an important update for it. Since I am mightily suspicious of Kobo updates now, I cancelled it. Presumably this is the update being discussed here, and is it now reasonably safe to install this update please ?

12-14-2012, 02:35 PM	#11
LadyLoki Junior Member Posts: 6 Karma: 4210 Join Date: Dec 2012 Device: Kobo WiFi. Kobo Vox, Kobo Touch	Today I opened Kobo Desktop, only to have that message pop up. With much trepidation I went ahead, and miraculously.. it actually worked! I got the update and desktop worked!

12-14-2012, 04:07 PM	#12
david_e Seriously? Posts: 529 Karma: 3347562 Join Date: Nov 2010 Device: Kobo Aura HD, Kobo Mini, iWhatever	I got the update yesterday, had no problems, downloaded, installed, relaunched, working fine.

12-16-2012, 01:30 PM	#13
mXb Addict Posts: 304 Karma: 1129952 Join Date: Apr 2012 Location: UK here & there Device: Ex-Kobo Touch-Nook Simple Touch-Kobo Mini-Retina Mini	Just updated Desktop and now the proud owner of version 3.1.4. A bit unnerving however when you download the update, click on "Install" and nothing happens for 30 or 40 seconds !

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