Bookeen - Don't answer emails, a bit worried.

AndyCapon · 05-02-2008, 08:08 AM

Hi Guys,

I put in an order of the Cybook on the Bookeen website last weekend, I have emailed them 3 times (from different accounts) about this order and when I may expect it. I have had no answer to any email, the first was sent 5 days ago.

I am getting a bit worried and am wondering if I should get my credit card transaction cancelled or do the just not answer emails?

Thanks for any help

Andy

DDHarriman · 05-02-2008, 08:40 AM

Hi Andy

I advise you to look into this forum for other people's experience about purchasing and delivery dates.

It looks as if they just give a buyers information near the day of sending the goods and this can take days or weeks depending of availability of Cybook’s to be send.

Also the Cybook looks to me not available yet, as you can see from Bookeens website:
http://www.bookeen.com/shop/ebook-shop.aspx, but are expected to be available somewhere in May.

Hope you get yours as soon as possible.

Best regards,

solodoc · 05-02-2008, 11:18 AM

Quote:

Originally Posted by AndyCapon

Hi Guys,

I put in an order of the Cybook on the Bookeen website last weekend, I have emailed them 3 times (from different accounts) about this order and when I may expect it. I have had no answer to any email, the first was sent 5 days ago.

I am getting a bit worried and am wondering if I should get my credit card transaction cancelled or do the just not answer emails?

Thanks for any help

Andy

That isn't unusual Andy.

I'm getting my third cybook from them and expect them to tell me just before it ships.

When they say not before May,they would probably start shipping them as soon as they get them.....just know that they don't work weekends when they have orders despite being a startup.

Email wise they respond very slowly/never though other people would disagree, customer service is still in development......as it were....

You can order from elsewhere but just have a look at the feedback about on different vendors left here and on the comments section of Bookeens's blog.

One thing is that the cybook is worth the wait....the downside is that one is tested to the limit of their patience....

Ervserver · 05-02-2008, 11:24 AM

be nice if they could at least answer an email from a customer

solodoc · 05-02-2008, 11:34 AM

Quote:

Originally Posted by Ervserver

be nice if they could at least answer an email from a customer

Absolutely........they only responded when I was seriously thinking of complaining under EU trading complaints

StephanieP · 05-02-2008, 04:53 PM

I'm in the same boat you are Andy. Ordered mine sometime last week. I wish they could at least tell us which release batch ours would be in. I really hope it's the May batch, but it's impossible to know.

solodoc · 05-02-2008, 06:04 PM

yeah...I'll kepp you posted if I receive any news about my order......do the same if you can

StephanieP · 05-02-2008, 06:44 PM

Will do.

Here's hoping it won't be long. I ordered mine as a birthday present to myself, so while I don't expect it will arrive before my b-day, I'd like to receive it at least this month.

AndyCapon · 05-03-2008, 02:22 AM

Hi Guys,

Thanks for all the replies.

Well I feel a bit better now to know this is how Bookeen operate.

I will wait an see what happens. I will post here if I ever get an email.

All the best

Andy

junior · 05-03-2008, 01:33 PM

I await my cybook since April 10.

AndyCapon · 05-07-2008, 06:27 AM

Well I have an email, should be being send middle of May

solodoc · 05-13-2008, 12:36 PM

My 2nd cybook has shipped ...should see it in the next couple of days...

I ordered it on the 25th April

I will offer a review as I will have used three different cybooks and firmware versions by that time

StephanieP · 05-13-2008, 01:10 PM

Oh, I ordered mine shortly after you ordered yours, so I expect mine to ship out soon too. Hopefully by the end of the week. I'm being optimistic.

Also, the new firmware and hardware being my first experience, I look forward to your reviews.

Edit: Wow. I just received notification as well. Yay. Only a few more days, then. Maybe I'll have it in time for my birthday after all.

solodoc · 05-13-2008, 03:40 PM

Nice one

solodoc · 05-14-2008, 06:20 PM

Got mine today.......better navi key response...with softer back & forward fx & same old click when pressing on the corners of the button.

Faster response time with refresh...

Darn I got the brown case! Nice! which I should have had first time!

More news as it comes...

I can understand the battery life being less as a result of its being faster and being more accurate

05-02-2008, 08:08 AM	#1
AndyCapon Enthusiast Posts: 31 Karma: 11 Join Date: May 2008 Device: Cybook & iLiad	Bookeen - Don't answer emails, a bit worried. Hi Guys, I put in an order of the Cybook on the Bookeen website last weekend, I have emailed them 3 times (from different accounts) about this order and when I may expect it. I have had no answer to any email, the first was sent 5 days ago. I am getting a bit worried and am wondering if I should get my credit card transaction cancelled or do the just not answer emails? Thanks for any help Andy

05-02-2008, 06:44 PM	#8
StephanieP Member Posts: 22 Karma: 96 Join Date: May 2008 Device: Cybook Gen3	Will do. Here's hoping it won't be long. I ordered mine as a birthday present to myself, so while I don't expect it will arrive before my b-day, I'd like to receive it at least this month. Last edited by StephanieP; 05-02-2008 at 06:46 PM.

05-13-2008, 01:10 PM	#13
StephanieP Member Posts: 22 Karma: 96 Join Date: May 2008 Device: Cybook Gen3	Oh, I ordered mine shortly after you ordered yours, so I expect mine to ship out soon too. Hopefully by the end of the week. I'm being optimistic. Also, the new firmware and hardware being my first experience, I look forward to your reviews. Edit: Wow. I just received notification as well. Yay. Only a few more days, then. Maybe I'll have it in time for my birthday after all. Last edited by StephanieP; 05-13-2008 at 03:06 PM.

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05-02-2008, 08:40 AM	#2
DDHarriman Guru Posts: 860 Karma: 4380 Join Date: Feb 2008 Location: Almada, Portugal Device: Cybook Gen3, Sony PRS 505, Kindle DXG and Samsung Galaxy Note	Hi Andy I advise you to look into this forum for other people's experience about purchasing and delivery dates. It looks as if they just give a buyers information near the day of sending the goods and this can take days or weeks depending of availability of Cybook’s to be send. Also the Cybook looks to me not available yet, as you can see from Bookeens website: http://www.bookeen.com/shop/ebook-shop.aspx, but are expected to be available somewhere in May. Hope you get yours as soon as possible. Best regards,

05-02-2008, 11:24 AM	#4
Ervserver Wizard Posts: 2,624 Karma: 1008294 Join Date: Dec 2007 Location: Iowa, USA Device: Nook Simple Touch	be nice if they could at least answer an email from a customer

05-02-2008, 04:53 PM	#6
StephanieP Member Posts: 22 Karma: 96 Join Date: May 2008 Device: Cybook Gen3	I'm in the same boat you are Andy. Ordered mine sometime last week. I wish they could at least tell us which release batch ours would be in. I really hope it's the May batch, but it's impossible to know.

05-02-2008, 06:04 PM	#7
solodoc Connoisseur Posts: 55 Karma: 19 Join Date: Oct 2007 Device: CybookG3...	yeah...I'll kepp you posted if I receive any news about my order......do the same if you can

05-03-2008, 02:22 AM	#9
AndyCapon Enthusiast Posts: 31 Karma: 11 Join Date: May 2008 Device: Cybook & iLiad	Hi Guys, Thanks for all the replies. Well I feel a bit better now to know this is how Bookeen operate. I will wait an see what happens. I will post here if I ever get an email. All the best Andy

05-03-2008, 01:33 PM	#10
junior Connoisseur Posts: 85 Karma: 10 Join Date: Apr 2008 Location: Fortaleza, Brasil Device: Palm TX, CyBook Gen3	I await my cybook since April 10.

05-07-2008, 06:27 AM	#11
AndyCapon Enthusiast Posts: 31 Karma: 11 Join Date: May 2008 Device: Cybook & iLiad	Well I have an email, should be being send middle of May

05-13-2008, 12:36 PM	#12
solodoc Connoisseur Posts: 55 Karma: 19 Join Date: Oct 2007 Device: CybookG3...	My 2nd cybook has shipped ...should see it in the next couple of days... I ordered it on the 25th April I will offer a review as I will have used three different cybooks and firmware versions by that time

05-13-2008, 03:40 PM	#14
solodoc Connoisseur Posts: 55 Karma: 19 Join Date: Oct 2007 Device: CybookG3...	Nice one

05-14-2008, 06:20 PM	#15
solodoc Connoisseur Posts: 55 Karma: 19 Join Date: Oct 2007 Device: CybookG3...	Got mine today.......better navi key response...with softer back & forward fx & same old click when pressing on the corners of the button. Faster response time with refresh... Darn I got the brown case! Nice! which I should have had first time! More news as it comes... I can understand the battery life being less as a result of its being faster and being more accurate

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