09-15-2010, 12:11 AM | #1 |
Guru
Posts: 915
Karma: 3537194
Join Date: Feb 2009
Device: Kobo, Kindle 3, Paperwhite
|
Broken Screen!
Tonight I started to read on my Kobo and apparently the screen is broken! A two-inch square in the bottom left is blank. Restarting and resetting didn't help.
I called Kobo and they're sending me a return package. Then they'll fix it, and they'll send it back. End result: If all goes well, I'll be without my Kobo for about a month. I have to tell you, if Kindle 3s were shipping, I'd get one. Amazon's service with overnight delivery of replacement units (as reported here on MobileRead) is sooo much better than this! BTW, I keep my Kobo in a case and didn't drop it or abuse it in any way. I can't imagine what happened to cause the screen to break. |
09-15-2010, 12:18 AM | #2 |
Product Manager
Posts: 487
Karma: 590887
Join Date: May 2010
Location: Toronto
Device: Kobo Aura H2O
|
There may have been some miscommunication, did they tell you they were going to repair the screen? I'd expect a straight exchange in this case.
|
Advert | |
|
09-15-2010, 12:27 AM | #3 |
Guru
Posts: 915
Karma: 3537194
Join Date: Feb 2009
Device: Kobo, Kindle 3, Paperwhite
|
They said they were going to send me a package to return my Kobo. Then they would fix it and send it back.
|
09-15-2010, 12:34 AM | #4 |
Product Manager
Posts: 487
Karma: 590887
Join Date: May 2010
Location: Toronto
Device: Kobo Aura H2O
|
Pretty sure that's going to be a straight exchange, the rep probably mis-spoke. Drop them an email to confirm.
|
09-15-2010, 12:39 AM | #5 |
Guru
Posts: 915
Karma: 3537194
Join Date: Feb 2009
Device: Kobo, Kindle 3, Paperwhite
|
Thanks very much for your communication, Sameer! But isn't the end result the same? I still have to wait for the return package, then send my broken unit back, then wait for a replacement, right?
|
Advert | |
|
09-15-2010, 12:49 AM | #6 |
Product Manager
Posts: 487
Karma: 590887
Join Date: May 2010
Location: Toronto
Device: Kobo Aura H2O
|
That's the process yes, however a month is much much too long. The whole process shouldn't take more than two weeks. Please email me your ticket or CEL# (shasan at kobobooks dot com) I will clear it up.
|
09-15-2010, 01:02 AM | #7 |
Guru
Posts: 915
Karma: 3537194
Join Date: Feb 2009
Device: Kobo, Kindle 3, Paperwhite
|
Thank you...I'll email you!
Meanwhile, I'll attempt to attach a photo of the screen. |
09-15-2010, 05:31 AM | #8 |
Addict
Posts: 305
Karma: 78651
Join Date: May 2010
Location: New Brunswick, Canada
Device: Kobo, Kobo Wifi, Kobo Touch
|
I agree. My return box arrived in a day or so. I sent the kobo and received a replacement in less than a week.
|
09-15-2010, 10:25 AM | #9 |
Guru
Posts: 915
Karma: 3537194
Join Date: Feb 2009
Device: Kobo, Kindle 3, Paperwhite
|
I hope it works out that way! Not only am I already jonesing for my Kobo, but I have a library book on it that I'll have to return soon!
|
09-15-2010, 02:06 PM | #10 |
Plan B Is Now In Force
Posts: 1,894
Karma: 8086979
Join Date: Jan 2010
Location: Surebleak
Device: Aluratek,Sony 350/T1,Pandigital,eBM 911,Nook HD/HD+,Fire HDX 7/8.9,PW2
|
Don't library books just expire?
|
09-15-2010, 09:41 PM | #11 |
Guru
Posts: 915
Karma: 3537194
Join Date: Feb 2009
Device: Kobo, Kindle 3, Paperwhite
|
|
09-17-2010, 07:41 PM | #12 |
Plan B Is Now In Force
Posts: 1,894
Karma: 8086979
Join Date: Jan 2010
Location: Surebleak
Device: Aluratek,Sony 350/T1,Pandigital,eBM 911,Nook HD/HD+,Fire HDX 7/8.9,PW2
|
Oh, okay. I thought that you meant that you wouldn't be credited with returning it, for some reason.
|
09-17-2010, 09:07 PM | #13 |
Guru
Posts: 915
Karma: 3537194
Join Date: Feb 2009
Device: Kobo, Kindle 3, Paperwhite
|
Day Three came and went with no replacement Kobo or return package. Unfortunately now we've hit the weekend so it's bound to be closer to a week before anything arrives.
Luckily I'm working a twelve-hour day Saturday and I do have paper books to read. |
09-17-2010, 10:23 PM | #14 |
Product Manager
Posts: 487
Karma: 590887
Join Date: May 2010
Location: Toronto
Device: Kobo Aura H2O
|
I'm looking into it... will let you know.
|
09-18-2010, 10:41 PM | #15 |
Guru
Posts: 915
Karma: 3537194
Join Date: Feb 2009
Device: Kobo, Kindle 3, Paperwhite
|
Thank you. I appreciate the effort!
Jan |
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
K3 screen broken | ChaseKR | Amazon Kindle | 30 | 09-28-2010 06:20 AM |
Screen broken | Skyhigh | iRiver Story | 2 | 05-02-2010 04:31 AM |
Broken Screen | jgaiser | Amazon Kindle | 4 | 12-21-2009 11:13 PM |
broken screen. is there a program that skims off top one inch of screen? | pennpin | Sony Reader | 5 | 08-19-2009 04:42 PM |
Broken Screen | JRAWKER | Sony Reader | 2 | 04-21-2007 06:02 PM |