Why will Adobe not see my reader

surfingtroll · 07-20-2009, 12:00 PM

--------------------------------------------------------------------------------

Hi have just got a PRS-700BC from the states ( Live in UK ) and first up the elibrary 2.5 will not install ( i already have 2.2 as my partner uses a 505 ) . 2.2 seems to see the reader fine though . My main problem is when I try to transfer books that have been purchased Adobe Digital Editions will not see my reader ( the 700 ) to authorise it . Can anyone help , I have contacted Adobe and they suggested a hard reset which I have done but still no success with Adobe seeing the 700 please help as I want to be able to use the reader for more than a paperweight . ps I am on a 32 bit machine and am not wholly computer literate

doreenjoy · 07-20-2009, 04:02 PM

I'm not sure, but there is one thing I can think of. With your reader connected to the computer and ADE running, try pressing Ctrl+Shift+E. This will un-authorize the device, if it's been authorized. You should then be able to disconnect the device, reconnect it, and be prompted to auhorize.

SolRaven · 07-21-2009, 07:41 AM

I'm having the same problem. My computer has authorized, but Adobe Digital Editions doesn't see either reader when hooked up. I have a PRS 505 & 700.

pilotbob · 07-21-2009, 11:42 AM

Quote:

Originally Posted by SolRaven

I'm having the same problem. My computer has authorized, but Adobe Digital Editions doesn't see either reader when hooked up. I have a PRS 505 & 700.

Do you have the Sony eBook Library v2.5 installed?

BOb

SolRaven · 07-22-2009, 05:34 AM

Quote:

Originally Posted by pilotbob

Do you have the Sony eBook Library v2.5 installed?

BOb

I do.

adisunter · 08-02-2009, 03:08 PM

Hello, I have the PRS700 and I cannot get Adobe Digital Editions to recognise the device at all. I am in the UK using a Device brought in the USA.

I have got the library software to load, and go to the sony site and have the Book authorized by sony, so that was a great start. I then expected ADE to recognise the PRS, but it hasn't.

Any thoughts please anyone.

07-20-2009, 12:00 PM	#1
surfingtroll Junior Member Posts: 9 Karma: 10 Join Date: Jul 2009 Device: prs-700bc	Why will Adobe not see my reader -------------------------------------------------------------------------------- Hi have just got a PRS-700BC from the states ( Live in UK ) and first up the elibrary 2.5 will not install ( i already have 2.2 as my partner uses a 505 ) . 2.2 seems to see the reader fine though . My main problem is when I try to transfer books that have been purchased Adobe Digital Editions will not see my reader ( the 700 ) to authorise it . Can anyone help , I have contacted Adobe and they suggested a hard reset which I have done but still no success with Adobe seeing the 700 please help as I want to be able to use the reader for more than a paperweight . ps I am on a 32 bit machine and am not wholly computer literate

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07-20-2009, 04:02 PM	#2
doreenjoy 01000100 01001010 Posts: 1,889 Karma: 2400000 Join Date: Mar 2009 Device: Polyamorous	I'm not sure, but there is one thing I can think of. With your reader connected to the computer and ADE running, try pressing Ctrl+Shift+E. This will un-authorize the device, if it's been authorized. You should then be able to disconnect the device, reconnect it, and be prompted to auhorize.

07-21-2009, 07:41 AM	#3
SolRaven Wizard Posts: 2,214 Karma: 12796976 Join Date: Jul 2009 Location: The Sunshine State Device: Clara, Voyage, Oasis, Paperwhite & PRS-650	I'm having the same problem. My computer has authorized, but Adobe Digital Editions doesn't see either reader when hooked up. I have a PRS 505 & 700.

08-02-2009, 03:08 PM	#6
adisunter Junior Member Posts: 5 Karma: 10 Join Date: Aug 2009 Device: PRS 700	Hello, I have the PRS700 and I cannot get Adobe Digital Editions to recognise the device at all. I am in the UK using a Device brought in the USA. I have got the library software to load, and go to the sony site and have the Book authorized by sony, so that was a great start. I then expected ADE to recognise the PRS, but it hasn't. Any thoughts please anyone.