Desktop App Aura Ed2: trouble getting started

Tapetum · 12-30-2017, 08:27 PM

Hello all,

I'm trying to get a brand new Kobo Aura Edition 2 working. Nearly straight away I ran into a roadblock that I have been unable to circumvent with the aid of a popular search engine. So I've come here looking for help and guidance.

My initial goal for this device is to be able to borrow books in ePub format from the local library. From reading about that I discovered Adobe Digital Editions must be installed to my computer to manage the DRM side of things. My computer is running Win XP and I've installed ADE v2.0.1.

After charging my eReader I powered it on. Following its screen prompts I chose my default language (English) and connected the device to my computer via USB cable. After that there's a prompt to use a browser to visit www.kobosetup.com, the point of which is to have me download and install Kobo Desktop software on my computer. Although Kobo no longer supports XP I was able to download a version of Kobo Desktop compatible with XP from their website.

After installation, the Kobo Desktop software synced with Kobo.com to successfully update content, annotations and dictionaries. The problem comes with the next step; it stalls on "syncing with your eReader..." It hangs there for hours without making any progress.

I've tried the usual rigmarole of uninstalling, reinstalling, restarting, getting out of the car and getting back in, even a factory reset of the eReader. Nothing has made it work, Kobo Desktop still hangs at the same step.

Kobo desktop did permit the authorization of my computer and or eReader using my Adobe ID. At least that much was achieved.

For the time being the eReader is stuck on the 'Visit our website' screen. Advice and assistance to get it working would be appreciated.

meeera · 12-30-2017, 09:57 PM

Was there an option to setup via wifi instead of plugging your Kobo in and using Kobo Desktop? There should be, with an ereader of this vintage.

Tapetum · 12-30-2017, 10:23 PM

Yes, there was a wifi option. I don't have wifi though.

Some extra info:
Installed version of Kobo Desktop is v3.8.0.
eReader firmware (read from Kobo Desktop) is 4.4.9298

DNSB · 12-30-2017, 11:06 PM

Quote:

Originally Posted by Tapetum

Yes, there was a wifi option. I don't have wifi though.

Some extra info:
Installed version of Kobo Desktop is v3.8.0.
eReader firmware (read from Kobo Desktop) is 4.4.9298

I suspect that you will either need to find a wifi connection to finish setting up your Aura E2 or a computer with a modern enough OS to run Kobo Desktop 4.6.8062. I tried 3.8.0 in a WinXP virtual machine and it was not a happy camper connecting to my KA1.

meeera · 12-30-2017, 11:24 PM

Quote:

Originally Posted by Tapetum

Yes, there was a wifi option. I don't have wifi though.

Library, cafe, shopping centre, friend's place?

Tapetum · 12-31-2017, 12:42 AM

meeera and DNSB, thank you for your quick responses.

I'll take my Aura E2 down to the local library to access their wifi network. Hopefully I'll be able to complete the setup that way.

Re XP, agreed, the OS is past it. Sticking with it is becoming increasingly trying with ever more software, peripherals and online services not supporting it. The arrival of this eReader may force my plans to upgrade in about mid-2018 to be brought forward to the immediate future.

I'll report back when I've had a chance to try the library's wifi, probably in a few days.

Until then, happy new year!

jcn363 · 12-31-2017, 04:00 AM

Quote:

Originally Posted by Tapetum

...The arrival of this eReader may force my plans to upgrade in about mid-2018 to be brought forward to the immediate future...

If your want to be brought forward to the immediate future right now (with the same hardware), try Linux.

Happy new year and good luck.

JSWolf · 12-31-2017, 09:31 PM

Quote:

Originally Posted by jcn363

If your want to be brought forward to the immediate future right now (with the same hardware), try Linux.

Happy new year and good luck.

That's not actually a good solution. A good solution is to upgrade Windows if the hardware is supported.

rcentros · 01-01-2018, 04:36 AM

Quote:

Originally Posted by JSWolf

That's not actually a good solution. A good solution is to upgrade Windows if the hardware is supported.

In general, upgrading XP to Linux is a VERY good solution. But I doubt that Kobo software will run natively on Linux and I know ADE won't.

JSWolf · 01-01-2018, 06:06 AM

Quote:

Originally Posted by rcentros

In general, upgrading XP to Linux is a VERY good solution. But I doubt that Kobo software will run natively on Linux and I know ADE won't.

But for those who are not technical enough, getting ADE 2.0.1 to run under WIne is not an easy job. But, one does not actually need Kobo Desktop. If one does not have WiFi at home and has a cell phone that allows tethering, there's the WiFi.

But to be honest, for eBooks, Windows does work better.

rcentros · 01-01-2018, 04:22 PM

Quote:

Originally Posted by JSWolf

But for those who are not technical enough, getting ADE 2.0.1 to run under WIne is not an easy job. But, one does not actually need Kobo Desktop. If one does not have WiFi at home and has a cell phone that allows tethering, there's the WiFi.

But to be honest, for eBooks, Windows does work better.

Only because the software is written natively for Windows that isn't written natively for Linux (basically talking about ADE). When software is written for Linux, like Calibre, I would take Linux every time.

But for someone running an XP-era computer, you're going to get much, much better performance from Linux then you will from a newer version of Wndows – without worrying about malware or bitrot.

JSWolf · 01-01-2018, 04:28 PM

When I upgraded from XP to 7, I was able to do it on the same computer. Not all computers running XP are incapable of running a newer Windows.

And given that Windows in is use now, it would be easier to keep using Windows because the software in use will still be able to be used.

12-30-2017, 08:27 PM	#1
Tapetum Junior Member Posts: 3 Karma: 10 Join Date: Dec 2017 Location: Melbourne, Aus Device: Kobo Aura Ed2	Aura Ed2: trouble getting started Hello all, I'm trying to get a brand new Kobo Aura Edition 2 working. Nearly straight away I ran into a roadblock that I have been unable to circumvent with the aid of a popular search engine. So I've come here looking for help and guidance. My initial goal for this device is to be able to borrow books in ePub format from the local library. From reading about that I discovered Adobe Digital Editions must be installed to my computer to manage the DRM side of things. My computer is running Win XP and I've installed ADE v2.0.1. After charging my eReader I powered it on. Following its screen prompts I chose my default language (English) and connected the device to my computer via USB cable. After that there's a prompt to use a browser to visit www.kobosetup.com, the point of which is to have me download and install Kobo Desktop software on my computer. Although Kobo no longer supports XP I was able to download a version of Kobo Desktop compatible with XP from their website. After installation, the Kobo Desktop software synced with Kobo.com to successfully update content, annotations and dictionaries. The problem comes with the next step; it stalls on "syncing with your eReader..." It hangs there for hours without making any progress. I've tried the usual rigmarole of uninstalling, reinstalling, restarting, getting out of the car and getting back in, even a factory reset of the eReader. Nothing has made it work, Kobo Desktop still hangs at the same step. Kobo desktop did permit the authorization of my computer and or eReader using my Adobe ID. At least that much was achieved. For the time being the eReader is stuck on the 'Visit our website' screen. Advice and assistance to get it working would be appreciated.

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12-30-2017, 09:57 PM	#2
meeera Grand Sorcerer Posts: 5,659 Karma: 66420972 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	Was there an option to setup via wifi instead of plugging your Kobo in and using Kobo Desktop? There should be, with an ereader of this vintage.

12-30-2017, 10:23 PM	#3
Tapetum Junior Member Posts: 3 Karma: 10 Join Date: Dec 2017 Location: Melbourne, Aus Device: Kobo Aura Ed2	Yes, there was a wifi option. I don't have wifi though. Some extra info: Installed version of Kobo Desktop is v3.8.0. eReader firmware (read from Kobo Desktop) is 4.4.9298

12-31-2017, 12:42 AM	#6
Tapetum Junior Member Posts: 3 Karma: 10 Join Date: Dec 2017 Location: Melbourne, Aus Device: Kobo Aura Ed2	meeera and DNSB, thank you for your quick responses. I'll take my Aura E2 down to the local library to access their wifi network. Hopefully I'll be able to complete the setup that way. Re XP, agreed, the OS is past it. Sticking with it is becoming increasingly trying with ever more software, peripherals and online services not supporting it. The arrival of this eReader may force my plans to upgrade in about mid-2018 to be brought forward to the immediate future. I'll report back when I've had a chance to try the library's wifi, probably in a few days. Until then, happy new year!

01-01-2018, 04:28 PM	#12
JSWolf Resident Curmudgeon Posts: 74,037 Karma: 129333114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	When I upgraded from XP to 7, I was able to do it on the same computer. Not all computers running XP are incapable of running a newer Windows. And given that Windows in is use now, it would be easier to keep using Windows because the software in use will still be able to be used.

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