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11-01-2010, 11:48 AM | #1 |
My True Self
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Attention nook owners, and others. Ereaders, like computers, need back-ups.
Yet Another Reminder That You Don't Own Your Ebooks: B&N Nook Deletes Files, Blames User
This is not another story like the one where Amazon deleted 1984 from the kindle. This is about treating ereaders as paper books where the info in them will not disappear. The guy is blaming B&N. And while there's a little validity to his rant, it's like crying "I didn't know that I had to back up my computer". Removing DRM would be the first step. Copying the files off your computer would be the next step. After all, you have to protect against loosing your data and your reader. |
11-01-2010, 12:08 PM | #2 |
Wizard
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Well - yeah everybody back-up your files. And then back-up your back-ups.
But he's pissed because he lost his personal files in a crash? Does he honestly think that Barnes and Noble is keeping a back-up of his personal documents? If so, he's an idiot. Could you imagine that absolute outrage that would rain down on any of these retailers if it was discovered they were grabbing copies of personal documents off of the reading devices and storing them on their servers? That would be a massive invasion of privacy. |
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11-01-2010, 12:18 PM | #3 | |
Interested Bystander
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If he is pissed because the B&N update intentionally wiped all his files without warning him first, then he has every right to be pissed. Of course we don't have enough info to know if this is really the case, we only have his side of the story. Or would you be fine if the next Windows update formats your hard drive? You are backing your computer up, right? (Assuming you are a windows user, insert correction otherwise) |
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11-01-2010, 12:34 PM | #4 |
Groupie
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I always have multiple backups of my collection of ebooks: on different drives on my laptop and desktop, on a couple of usb drives and an external drive. It doesn't take any time at all to do it.
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11-01-2010, 12:34 PM | #5 |
My True Self
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The legitimacy to his complaint is in B&N not warning everybody that you have to update frequently. Not having a nook I can only assume that they didn't. Or that he didn't pay attention to the notice.
Has any nook owner been warned of this possibility before? Does B&N state that you can pickup reading your ebook on your nook, computer, or cell phone? If so he might have thought that they kept track of all the books on his nook. Naive, but possible. On the other hand, abookreader, is right, the world would come to an end if B&N did that. |
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11-01-2010, 12:38 PM | #6 |
WWHALD
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Experience - mine and others - has taught me to make sure I have back ups of data before I do an upgrade. Unfortunately, not every update goes smoothly for every person, and they can lead to completely borked machines (phones, readers, PCs, servers ( ) etc)
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11-01-2010, 12:58 PM | #7 |
monkey on the fringe
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The only things of value on my computer are my bookmarks and folders. So I back those up about twice a week, using a USB thumb drive.
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11-01-2010, 01:02 PM | #8 | |
Connoisseur
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In fact, even when there are upgrade programs which require a complete memory erase (this often happens with firmware upgrade), they always give you a warning and advice to back up all your data. This was true with every mobile device I was updating - be it a mp3 player, PDA or a mobile phone. If Nook does not give this warning, then its programmers must have been particularly brainless. Moreover - many mobile devices have their own backup schemes, usually backing up all your important data automatically every time you connect them to the PC. This is and "old-school" routine (Windows Mobile, Palm OS etc.), while the "new-school" devices (Android etc.) usually offer some form of online backup. If Nook doesn't offer such scheme, this is another reason to suspect the programmers of being brainless... |
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11-01-2010, 01:05 PM | #9 | |
Enjoying the show....
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11-01-2010, 02:33 PM | #10 |
My True Self
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Thanks DG.
For what it matters, the early days of Windows were pretty bad as far as updates went. It had gotten so bad that I would wait about a month before doing an update. XP was the first good version. I never had problems from then on. Correction. I totally skipped Windows Bob and Windows ME. |
11-01-2010, 02:42 PM | #11 | |
Enjoying the show....
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But, to get back OT........I think its our own responsibility to back up our books, and if that means liberating them, so be it. Seriously, you cannot depend on, or expect anyone else to look out for you..... |
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11-01-2010, 02:46 PM | #12 |
Is that a sandwich?
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I believe this story was also posted on the B&N boards and Doug commented that this gentleman's nook was defective from time of purchase. Evidently, there were a few nooks that for reason unknown automatically did a factory reset which brought it back to 1.0 firmware. The nook then automatically updated to 1.4 as programmed.
The data loss occurred when the nook defectively did the reset ... not ... the upgrade. |
11-01-2010, 03:18 PM | #13 |
Wizard
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This is the reason I strip DRM on all my books. That way if they wipe it, I can just get it back from Calibre or otherwise...and if he bought the books from B&N, wouldn't he be able to just download them again?? But I have a perfectly working nook, so I wouldn't expect to happen to mine anyway.
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11-01-2010, 04:37 PM | #14 |
My True Self
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Thanks, Fbone.
He was able to get the B&N books back on the nook. But he, apparently had other books and documents that were either inconvenient to retrieve or, more likely, he couldn't remember the names and places of purchase. He should’ve used Calibre. One of my worries last Christmas, and this Christmas too, was all the companies trying to get anything out the door. I do want a tablet, but may just wait until after the rush. |
11-01-2010, 06:00 PM | #15 | |
Wizard
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Updates run wildly bad all the time. That isn't nook specific, it happens to every device that gets firmware updates. In this case it was an update gone wrong. He could have just as easily lost those documents by a lost/stolen nook or a spilled drink. |
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