How many of you have had to return/exchange your paperwhite?

mystika1 · 03-23-2013, 05:13 PM

Hi,
I am currently looking into purchasing a pw for my 10 year old. She likes reading before bed. I am torn between getting her the pw or just getting a non light reader with a book light. I would hate to have to return the unit. I see that a lot of people have returned them several times. I have a kobo glo and like it a lot but the firmware has some bugs. We get most books from the library.

Thanks,

Penny

kindleuzer · 03-23-2013, 06:45 PM

Especially for a 10-yo, I would definitely get the PW! It's going to be way lighter (no pun intended) and easier to handle than a reader with a book light. And the light itself is worth it (all in my opinion). I'd hate to have to return mine, too - I've only had it about a week, but so far, so good!

BeccaPrice · 03-23-2013, 08:30 PM

Totally anecdotal information: I know of at least 3 PWs that I have physically seen that are as close to perfect as one could want, all on the first try.

jgaiser · 03-23-2013, 08:51 PM

Maybe I'm easy to please..

In the right (wrong?) conditions I can see the cones of light that a lot of folks have been complaining about, but they don't bother me.

If I could get a screen as large as my DX, this puppy would be the *best* ereader I've ever owned. As it is, I'm perfectly happy with my first and only Paperwhite.

vxf · 03-23-2013, 10:37 PM

Very small sample so far.
But I see 11 no returns, 0 for one return and 3 for multiple returns.
Not to offend anyone... but it kind of seems to point to the fact that the returns are all from the 'excessively-OCD types'.
Excessively because I definitely have OCD. And I did not return mine.

More seriously, it is not a perfect device and, as any e-ink device I have so far seen, it is affected by huge screen variation and a low level of process control.
Not sure why that is... is it because of multiple screen-suppliers? I have had the same models of SONYs, Kindles, Nooks side-by side and there is always screen differences... the PW is no exception.

But if you are more interested in reading than in chasing technological perfection, you won't be disappointed by the PW.

Well, probably. I know I wasn't. The screen is not uniform, nor is it white. But it's by far the best screen I have seen so far.

pidgeon92 · 03-24-2013, 12:54 AM

I'd guess that a 10-year old isn't as picky as an adult. I think she'll love the paperwhite.

Joy736 · 03-24-2013, 09:21 AM

I had to exchange my Paperwhite only once. I'm one of the lucky ones to have a pretty perfect Paperwhite now.

Yolina · 03-24-2013, 10:02 AM

The first one I received was horrible, but got a good one after just 1 exchange.

xendula · 03-26-2013, 12:36 AM

I picked two out of 9 units (repeat exchanges again and again). I do not have any type of OCD, just better than average color vision and could not stand or was willing to ignore the green/pink blotches, the dead screen, the pin holes,the smudges and artefacts between the screens.

The ones I kept are not perfect: one still has a pinkish tint and a pin hole, the other had faint color blotches that have gotten worse in the past few months - I just gave up on trying for better units.

That said, I still really like my PW as a reader, and the user interface makes up for a lot, so I would recommend just getting one and returning it if the screen is defective.

Ephemerality · 03-26-2013, 01:45 AM

I exchanged mine once. The original had a hairline fracture in the screen. Second one has a bright speck on the screen, but it's in the margin and really only noticeable if you're using the internet on it, the color/uniformity is great!

sparklemotion · 03-26-2013, 10:50 AM

I believe I went through 5. This was mainly due to Amazon calling me on the phone after I left a negative review and telling me they wanted to send me another to make it right. When that one still had color hues and glowing specks, (among other issues) the process continued and they kept saying they had now solved the color hue problem and wanted to send me another one. If Amazon agrees there is something wrong with their product and they are working on it, who am I to argue with them.

tomsem · 03-26-2013, 05:30 PM

One, but that is not to say that my current one is as good as I would like. It is just not so bad as to exchange it. I still read a lot on my Kindle Touch as well, which is better in some respects (contrast and regularity of text rendering). Of course YMMV.

BeccaPrice · 03-26-2013, 06:11 PM

I love my PW, and the screen is just about perfect, but I may have to take out th jail break and send it back (and risk getting a worse screen). It doesn't respond all the time to my request to get the top menu bar, and the page turns seem awful slow.

I have to decide how much I can live with that, and how much work I'm willing to do to re-create the whole thing, all my collections and notes and everything. Right now, I'm willing to put up with the fact that it doesn't always respond to my touch (quite frequently, actually), just because undoing the jailbreak, re-doing it, and putting all my books into all my collections again is just too daunting.

voracious71 · 03-26-2013, 06:13 PM

Mine has zero issues. First one.

rabscallion · 03-28-2013, 05:45 AM

Mine seems Ok.

View Poll Results: Have you sent your paperwhite back for exchange or gotten your money back?
Yes...once	17	13.49%
More than once	23	18.25%
No..the pw is working great.	86	68.25%
Voters: 126. You may not vote on this poll

03-23-2013, 05:13 PM	#1
mystika1 Addict Posts: 353 Karma: 1360168 Join Date: Oct 2012 Location: Louisiana Device: IPad Air 2, , Kindle Voyage, Kobo Aura HD, Kobo Aura H2Ov1, Kobo Mini	How many of you have had to return/exchange your paperwhite? Hi, I am currently looking into purchasing a pw for my 10 year old. She likes reading before bed. I am torn between getting her the pw or just getting a non light reader with a book light. I would hate to have to return the unit. I see that a lot of people have returned them several times. I have a kobo glo and like it a lot but the firmware has some bugs. We get most books from the library. Thanks, Penny

03-26-2013, 12:36 AM	#9
xendula eBookworm Posts: 2,300 Karma: 4525746 Join Date: Aug 2005 Location: East Coast brrrrr Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air	I picked two out of 9 units (repeat exchanges again and again). I do not have any type of OCD, just better than average color vision and could not stand or was willing to ignore the green/pink blotches, the dead screen, the pin holes,the smudges and artefacts between the screens. The ones I kept are not perfect: one still has a pinkish tint and a pin hole, the other had faint color blotches that have gotten worse in the past few months - I just gave up on trying for better units. That said, I still really like my PW as a reader, and the user interface makes up for a lot, so I would recommend just getting one and returning it if the screen is defective. Last edited by xendula; 03-26-2013 at 07:58 AM.

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03-23-2013, 06:45 PM	#2
kindleuzer Enthusiast Posts: 28 Karma: 20650 Join Date: Mar 2013 Device: PW, K3 Kbd	Especially for a 10-yo, I would definitely get the PW! It's going to be way lighter (no pun intended) and easier to handle than a reader with a book light. And the light itself is worth it (all in my opinion). I'd hate to have to return mine, too - I've only had it about a week, but so far, so good!

03-23-2013, 08:30 PM	#3
BeccaPrice Wizard Posts: 2,145 Karma: 11174187 Join Date: Jan 2011 Device: Sony 350, K3-3G, K4SO, KPW	Totally anecdotal information: I know of at least 3 PWs that I have physically seen that are as close to perfect as one could want, all on the first try.

03-23-2013, 08:51 PM	#4
jgaiser Omnivorous Posts: 3,281 Karma: 27978909 Join Date: Feb 2008 Location: Rural NW Oregon Device: Kindle Voyage, Kindle Fire HD, Kindle 3, KPW1	Maybe I'm easy to please.. In the right (wrong?) conditions I can see the cones of light that a lot of folks have been complaining about, but they don't bother me. If I could get a screen as large as my DX, this puppy would be the best ereader I've ever owned. As it is, I'm perfectly happy with my first and only Paperwhite.

03-23-2013, 10:37 PM	#5
vxf Guru Posts: 944 Karma: 1490348 Join Date: Jun 2010 Location: Norman, OK Device: Sony PRS 350, 900, 950; Kindles (ALL of them!); Kobo Aura One	Very small sample so far. But I see 11 no returns, 0 for one return and 3 for multiple returns. Not to offend anyone... but it kind of seems to point to the fact that the returns are all from the 'excessively-OCD types'. Excessively because I definitely have OCD. And I did not return mine. More seriously, it is not a perfect device and, as any e-ink device I have so far seen, it is affected by huge screen variation and a low level of process control. Not sure why that is... is it because of multiple screen-suppliers? I have had the same models of SONYs, Kindles, Nooks side-by side and there is always screen differences... the PW is no exception. But if you are more interested in reading than in chasing technological perfection, you won't be disappointed by the PW. Well, probably. I know I wasn't. The screen is not uniform, nor is it white. But it's by far the best screen I have seen so far.

03-24-2013, 12:54 AM	#6
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	I'd guess that a 10-year old isn't as picky as an adult. I think she'll love the paperwhite.

03-24-2013, 09:21 AM	#7
Joy736 Addict Posts: 311 Karma: 1078442 Join Date: Oct 2011 Location: Netherlands Device: Kindle Paperwhite	I had to exchange my Paperwhite only once. I'm one of the lucky ones to have a pretty perfect Paperwhite now.

03-24-2013, 10:02 AM	#8
Yolina Wizard Posts: 1,179 Karma: 11573197 Join Date: Feb 2011 Location: London, UK Device: Voyage	The first one I received was horrible, but got a good one after just 1 exchange.

03-26-2013, 01:45 AM	#10
Ephemerality Addict Posts: 328 Karma: 800105 Join Date: Feb 2013 Device: PW1	I exchanged mine once. The original had a hairline fracture in the screen. Second one has a bright speck on the screen, but it's in the margin and really only noticeable if you're using the internet on it, the color/uniformity is great!

03-26-2013, 10:50 AM	#11
sparklemotion dangerous when cornered Posts: 1,855 Karma: 22891237 Join Date: Dec 2011 Location: USA Device: Kobo H2O, Kindle Paperwhite	I believe I went through 5. This was mainly due to Amazon calling me on the phone after I left a negative review and telling me they wanted to send me another to make it right. When that one still had color hues and glowing specks, (among other issues) the process continued and they kept saying they had now solved the color hue problem and wanted to send me another one. If Amazon agrees there is something wrong with their product and they are working on it, who am I to argue with them.

03-26-2013, 05:30 PM	#12
tomsem Grand Sorcerer Posts: 6,464 Karma: 25996225 Join Date: Apr 2009 Location: USA Device: iPhone 15PM, Kindle Scribe, iPad mini 6, PocketBook InkPad Color 3	One, but that is not to say that my current one is as good as I would like. It is just not so bad as to exchange it. I still read a lot on my Kindle Touch as well, which is better in some respects (contrast and regularity of text rendering). Of course YMMV.

03-26-2013, 06:11 PM	#13
BeccaPrice Wizard Posts: 2,145 Karma: 11174187 Join Date: Jan 2011 Device: Sony 350, K3-3G, K4SO, KPW	I love my PW, and the screen is just about perfect, but I may have to take out th jail break and send it back (and risk getting a worse screen). It doesn't respond all the time to my request to get the top menu bar, and the page turns seem awful slow. I have to decide how much I can live with that, and how much work I'm willing to do to re-create the whole thing, all my collections and notes and everything. Right now, I'm willing to put up with the fact that it doesn't always respond to my touch (quite frequently, actually), just because undoing the jailbreak, re-doing it, and putting all my books into all my collections again is just too daunting.

03-26-2013, 06:13 PM	#14
voracious71 Addict Posts: 384 Karma: 1360936 Join Date: Aug 2008 Location: Quahog, RI Device: Nook, Kindle PW4, Kobo Clara	Mine has zero issues. First one.

03-28-2013, 05:45 AM	#15
rabscallion Junior Member Posts: 6 Karma: 10 Join Date: Mar 2013 Device: kindle	Mine seems Ok.