06-29-2009, 11:35 PM
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#1 |
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^_^
 
Posts: 43
Karma: 20
Join Date: Dec 2008
Device: Amazon Kindle Touch (Wi-Fi)
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Kindle 1 not connecting to the internet/downloading at all...help!
Okay, so over the past week, I've been unable to access the internet (to read news, browse store) or download content. I have no idea what's going on here.
I have a Kindle (1st gen) with software 1.2. It's registered and I have restarted it many times. I also have perfect wireless signal in this area. What can I do? |
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06-29-2009, 11:40 PM
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#2 | |
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Enjoying the show....
 
Posts: 14,270
Karma: 10462841
Join Date: Jun 2008
Location: Arizona
Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir
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Quote:
Call kindle support immediately. They will walk you thru steps to find out the problem. If its defective, you'll get a new one. Go here, look on the right hand side, click on "contact us". You'll have to sign in to your account, then enter your phone number, and someone will call you back. http://www.amazon.com/gp/help/custom...deId=200127470 Let us know what you find out. Last edited by desertgrandma; 06-29-2009 at 11:40 PM. Reason: forgot link |
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06-30-2009, 12:05 AM
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#3 |
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^_^
Posts: 43
Karma: 20
Join Date: Dec 2008
Device: Amazon Kindle Touch (Wi-Fi)
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Oh my goodness! My Kindle...defective? Oh no.
 I am waiting on the phone for someone to answer their customer service line so we'll see. Do you think wireless connectivity is an issue easily solveable? Like, have people encountered this before and they've just had to fiddle with the settings or something? |
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06-30-2009, 12:16 AM
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#4 |
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^_^
Posts: 43
Karma: 20
Join Date: Dec 2008
Device: Amazon Kindle Touch (Wi-Fi)
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Okay I just got off the phone with the Kindle tech guy.
 There was something wrong on their end but it's fixed now! Very happy! Kindle support is the BEST support I've ever dealt with. They are so polite, patient, and helpful. |
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06-30-2009, 12:21 AM
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#5 |
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Enjoying the show....
Posts: 14,270
Karma: 10462841
Join Date: Jun 2008
Location: Arizona
Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir
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Absolutely. Thats a major selling points with Kindles, the Amazon customer service.
Glad you got the problem fixed. |
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