Returned kindle: how do I de-register it from my account if it's not even on there?

ovaldisk · 08-22-2011, 01:02 PM

I returned my KSO 3G back to Best Buy this morning. It had a defective headphone jack with left side sounding twice as loud as the right side. I did reset it and everything got wiped back to factory fresh state.

When I came home, I logged into my Amazon.com account and looked under Kindle devices. To my surprise, the Kindle wasn't even showing there. The only device showing is the Kindle reader installed on my PC.

The KSO that I returned had been used to buy a coulpe dozen books and signed up for all the special offers... so why is it not listed on my account?

I read somewhere that I should de-register a returned Kindle, but how do I go about doing this?

Thanks!

susan_cassidy · 08-22-2011, 01:14 PM

A factory reset deregisters it, I believe. Was the wireless on? If it isn't on your account, it isn't registered to the account.

pidgeon92 · 08-22-2011, 01:37 PM

Best Buy may very well have de-registered it when you returned it. It can be done from the device.

thomass · 08-23-2011, 03:54 AM

Quote:

Originally Posted by ovaldisk

I did reset it and everything got wiped back to factory fresh state.
...To my surprise, the Kindle wasn't even showing there. The only device showing is the Kindle reader installed on my PC.

Then you already did.

08-22-2011, 01:02 PM	#1
ovaldisk Connoisseur Posts: 64 Karma: 53658 Join Date: Jul 2011 Device: Kindle	Returned kindle: how do I de-register it from my account if it's not even on there? I returned my KSO 3G back to Best Buy this morning. It had a defective headphone jack with left side sounding twice as loud as the right side. I did reset it and everything got wiped back to factory fresh state. When I came home, I logged into my Amazon.com account and looked under Kindle devices. To my surprise, the Kindle wasn't even showing there. The only device showing is the Kindle reader installed on my PC. The KSO that I returned had been used to buy a coulpe dozen books and signed up for all the special offers... so why is it not listed on my account? I read somewhere that I should de-register a returned Kindle, but how do I go about doing this? Thanks!

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08-22-2011, 01:14 PM	#2
susan_cassidy Wizard Posts: 2,251 Karma: 3720310 Join Date: Jan 2009 Location: USA Device: Kindle, iPad (not used much for reading)	A factory reset deregisters it, I believe. Was the wireless on? If it isn't on your account, it isn't registered to the account.

08-22-2011, 01:37 PM	#3
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	Best Buy may very well have de-registered it when you returned it. It can be done from the device.

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