Paperwhite Lights Out

SampleAndy · 04-13-2013, 12:40 AM

I'd had a problem I initially blamed on a cheap aftermarket case with the auto sleep/wake feature. I described it in post #72 of this thread.

Since then, this has happened to me about three or four times, using only the "good" case. I notice that I'm having trouble seeing the text clearly, and I double check the font settings, and then finally the light settings. Although everything is right where it's supposed to be, the light is OFF. I always keep it on 7, and that's where it stays. I bump it to either 6 or 8, the light comes on and I can set it back to 7 where it belongs.

I have yet to recognize anything that might be causing this. Is anybody else having this problem, or am I just special?

Thanks,
Andy

Blossom · 04-13-2013, 02:21 AM

Quote:

Originally Posted by SampleAndy

I'd had a problem I initially blamed on a cheap aftermarket case with the auto sleep/wake feature. I described it in post #72 of this thread.

Since then, this has happened to me about three or four times, using only the "good" case. I notice that I'm having trouble seeing the text clearly, and I double check the font settings, and then finally the light settings. Although everything is right where it's supposed to be, the light is OFF. I always keep it on 7, and that's where it stays. I bump it to either 6 or 8, the light comes on and I can set it back to 7 where it belongs.

I have yet to recognize anything that might be causing this. Is anybody else having this problem, or am I just special?

Thanks,
Andy

This happens on the official case too it's misaligned when you close it. Make sure to properly shut the case. The magnets have to line up perfectly or it wont turn on the light when you open it.

Avwriter · 04-13-2013, 06:35 PM

Have you tried doing a restart? Home Screen -> Settings -> Menu-> Restart. Be sure to select "Restart" and NOT "Reset Device." Every once in a while mine seems to get confused; the light stays on even after putting the unit in sleep mode, or, alternatively, the light will not come on when I wake the unit up. After rebooting, everything goes back to normal. For me, this does not happen as often under the most recent firmware update, but does still sometimes occur (maybe once a month). In any case, restarting has always resolved the problem.

pendragginp · 04-15-2013, 08:41 AM

Yes, just yesterday the light on my PW would not come on. A restart fixed it though. Whew!

SampleAndy · 05-16-2013, 04:51 PM

Thanks for responding, guys.

I've never needed to go so far as a restart; just bumping the level up or down is enough to remind the PW that the light should be on. I need to remember to try closing the cover and reopening it to see if that changes it, too.

Hey, as long as I know it's not just me, I'm happy!

Blossom · 05-16-2013, 05:09 PM

Quote:

Originally Posted by SampleAndy

Thanks for responding, guys.

I've never needed to go so far as a restart; just bumping the level up or down is enough to remind the PW that the light should be on. I need to remember to try closing the cover and reopening it to see if that changes it, too.

Hey, as long as I know it's not just me, I'm happy!

It's not I've had this happen to me alot but the for first time a few weeks ago I could get the light to come back on and had to do what you did.

It's now happen several times. I figure it out. It's the magnet not the case. I've had it happen at least four times. Usually I just shut and reopen when it happen before but that isn't working anymore. Turn the case on it's front face down on your knee then use your fingers to slide and press along the edges of the case. (add firm but gentle pressure.) Now reopen the case and the light will come on.

Hopefully Amazon will fix this in the next Paperwhite.

SampleAndy · 05-16-2013, 05:44 PM

Blossom, I don't know about the REAL PW case, but it sounds like mine is designed differently. There are two magnets on the edge of the case that hold the cover closed, but the one for the auto-on feature is centered about 1" from the side and 1/2" from the bottom. The "good" case has a wear pattern there; the "bad" case has the magnet placed crooked, so the liner actually bulges on one side.

I just find it difficult to believe that the placement is that critical. (shrugs)

Blossom · 05-16-2013, 08:34 PM

Quote:

Originally Posted by SampleAndy

Blossom, I don't know about the REAL PW case, but it sounds like mine is designed differently. There are two magnets on the edge of the case that hold the cover closed, but the one for the auto-on feature is centered about 1" from the side and 1/2" from the bottom. The "good" case has a wear pattern there; the "bad" case has the magnet placed crooked, so the liner actually bulges on one side.

I just find it difficult to believe that the placement is that critical. (shrugs)

It's not a placement issue but the magnet not making proper contact. This could be caused from number of factors. My theory on my case is As I use it more the material become worn and soft so the magnet is no longer making contact like it suppose to. Pressing on that area will fix that problem.

twobob · 05-17-2013, 07:31 PM

I, literally, have two magnets shoved in the cover of a normal case. That works nicely.

04-13-2013, 12:40 AM	#1
SampleAndy Addict Posts: 271 Karma: 644344 Join Date: Oct 2012 Location: Pittsburgh, PA, USA Device: KPW, KFire HD, KFire, KTD 3g, KT, K4B, K4S, K3g, K3g SO, K2, K1	Paperwhite Lights Out I'd had a problem I initially blamed on a cheap aftermarket case with the auto sleep/wake feature. I described it in post #72 of this thread. Since then, this has happened to me about three or four times, using only the "good" case. I notice that I'm having trouble seeing the text clearly, and I double check the font settings, and then finally the light settings. Although everything is right where it's supposed to be, the light is OFF. I always keep it on 7, and that's where it stays. I bump it to either 6 or 8, the light comes on and I can set it back to 7 where it belongs. I have yet to recognize anything that might be causing this. Is anybody else having this problem, or am I just special? Thanks, Andy

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04-13-2013, 06:35 PM	#3
Avwriter Addict Posts: 350 Karma: 1422834 Join Date: Sep 2010 Location: GA Device: Sony PRS 505, 600, 350, T-1, PW1, Voyage, Oasis2	Have you tried doing a restart? Home Screen -> Settings -> Menu-> Restart. Be sure to select "Restart" and NOT "Reset Device." Every once in a while mine seems to get confused; the light stays on even after putting the unit in sleep mode, or, alternatively, the light will not come on when I wake the unit up. After rebooting, everything goes back to normal. For me, this does not happen as often under the most recent firmware update, but does still sometimes occur (maybe once a month). In any case, restarting has always resolved the problem.

04-15-2013, 08:41 AM	#4
pendragginp Guru Posts: 985 Karma: 4567263 Join Date: May 2009 Location: The End Of The Earth Device: Several	Yes, just yesterday the light on my PW would not come on. A restart fixed it though. Whew!

05-16-2013, 04:51 PM	#5
SampleAndy Addict Posts: 271 Karma: 644344 Join Date: Oct 2012 Location: Pittsburgh, PA, USA Device: KPW, KFire HD, KFire, KTD 3g, KT, K4B, K4S, K3g, K3g SO, K2, K1	Thanks for responding, guys. I've never needed to go so far as a restart; just bumping the level up or down is enough to remind the PW that the light should be on. I need to remember to try closing the cover and reopening it to see if that changes it, too. Hey, as long as I know it's not just me, I'm happy!

05-16-2013, 05:44 PM	#7
SampleAndy Addict Posts: 271 Karma: 644344 Join Date: Oct 2012 Location: Pittsburgh, PA, USA Device: KPW, KFire HD, KFire, KTD 3g, KT, K4B, K4S, K3g, K3g SO, K2, K1	Blossom, I don't know about the REAL PW case, but it sounds like mine is designed differently. There are two magnets on the edge of the case that hold the cover closed, but the one for the auto-on feature is centered about 1" from the side and 1/2" from the bottom. The "good" case has a wear pattern there; the "bad" case has the magnet placed crooked, so the liner actually bulges on one side. I just find it difficult to believe that the placement is that critical. (shrugs)

05-17-2013, 07:31 PM	#9
twobob ( ͡° ͜ʖ ͡°){ʇlnɐɟ ƃǝs}Týr Posts: 6,586 Karma: 6299991 Join Date: Jun 2012 Location: uti gratia usura (Yao ying da ying; Mo ying da yieng) Device: PW-WIFI\|K5-3G+WIFI\| K4\|K3-3G\|DXG\|K2\| Rooted Nook Touch	I, literally, have two magnets shoved in the cover of a normal case. That works nicely.

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