2.9.5 update failure - Page 2

Ivan · 04-27-2007, 07:47 AM

I am trying to update my patch v2.9.1 to 2.9.5. I have fully charged my battery and back up files before updating 2.9.5. However, connecting to the server message, a message of “Download complete" is shown in few seconds. I checked and it is till in 2.9.1 version. I tried to restart and repeat the upgrade for 3-4 more times. Same problems to be appeared again.

Please let me know what should I do?

Best, IC with frustration

donkaarlos · 04-27-2007, 01:07 PM

I have a problem with the update as well. Download goes fine. Unpacking runs up to 100% and then it jumps to download complete and shows download history (only old content). Running still on v 2.9.1..

Have tried several times including resetting and restarting my iliad.

Any hints or advice?

Mambo · 04-27-2007, 01:57 PM

Quote:

Originally Posted by CommanderROR

I don't think you need to worry about screen-burning...but the rate of failure with the update is alarming!
Did you have memory cards inserted? Maybe that's the problem with the failed updates?

I made sure to remove memory cards. What I find very funny is the position it actually failed. I would think if it is not able to copy the data to RAM it would perhaps inform about it and allow me to do something about it. If it would have been failed after the formatting - this i would understand, since once you have formatted the flash drive it is totally empty and everything is stored in the RAM. So if it freezes at that stage and you reset - everything is lost.

ElaHuguet · 04-27-2007, 02:37 PM

I don't use memory cards (I have a 16Mb SD card that came with my camera), I prefer the internal memory for better battery times, had no shell hack, no nothing... download seemed to go fine, but then it stuck.

Thankfully, the screen has gone a lot darker since then, so I'm not so worried about burn-in, but I after the email yesterday from support, I've heard nothing from them today, so I'm still waiting to see what's next.

Mambo · 04-27-2007, 04:39 PM

I always had problems deleting files from the internal flash drive. Windows can easily make the FAT system corrupt and which results that either copying data or formatting (in a basic method) is not possible. I think this happened in my case.

So I am not wondering that it stuck at this step, however there should have been a system-test before the update which tests the resources (ram memory, read-write to the flash drive, file settings and system) whether the update is possible or not.

Ela: I think you'd better chase them with emails, my experience in my own workplace that if you wait for somebody to come back to you then it will never happen. And they are quite resourceful in figuring out hundreds of reasons why they could not get back to you before and how they were in the middle of almost answering your email, etc.

scotty1024 · 04-27-2007, 06:57 PM

Their upgrade does indeed test a few things before anything irreversible occurs.

The iDS sends your iLiad the file in a compressed format which is protected with a CRC32 code. They uncompress the file and the CRC32 code is checked to ensure it unpacked correctly.

They are also using a Flash memory device in the iLiad that fault checks the Flash as it writes to it and will "on the fly" swap bad writes to another chunk of Flash if the write failed (and mark the failed part as bad so it won't re-use it.)

That said, iRex has had continuous problems with finding and mounting file systems reliably on the iLiad. If after blanking the Flash the iLiad were incapable of re-discovering the memory device so it can communicate with it? The iLiad will be a boat anchor.

I also caution everyone to get it in writing and keep copies of it if iRex says they'll pay for the shipping to return your device for repair.

ElaHuguet · 04-28-2007, 03:07 AM

Mambo: thanks for the advice, I actually handle IT purchases for our company, so I am well used to chasing suppliers for quotes, packages, invoices and also warranties... lol, I can get pretty stroppy with them.

I'm thinking you may be right about the corrupt file system, just before upgrading I not only backed up my files, but deleted some of them (why not all of them? dunno). Since they're going to be deleted anyway, it might have been a good idea to clean it up beforehand, formatting and all.

Ivan · 05-03-2007, 12:27 PM

I am trying to update my patch v2.9.1 to 2.9.5. I have fully charged my battery and back up files before updating 2.9.5. However, connecting to the server message, a message of “Download complete" is shown in few seconds. I checked and it is till in 2.9.1 version. I tried to restart and repeat the upgrade for 3-4 more times. Same problems to be appeared again. Now, Irex confirmed that my iliad has to be sent in for repair! My first thought was "Are you kidding me" I am trying to double check with Irex. My iLiad is only not able to upgrade into 2.9.5. It is working like a charm at the moment using 2.9.1. Not even mention the headache for a normal user to send it back. The scary things is that their statement of “in case of a repair out of guarantee, you will be invoiced for the costs of repair and transport.”
Any of us know what the hXXX's going on?
All the best, IC

Mambo · 05-03-2007, 04:40 PM

You better send back while you are eligible, before the guarantee expires.

ElaHuguet · 05-05-2007, 06:17 AM

Update: I received confirmation (on Thursday) that I need to send it in for repair, waiting for the return box to arrive.

Ivan · 05-05-2007, 12:22 PM

Update: I will recieive a return box as well!! I will have to do that although I do not want to do so!

nekokami · 05-06-2007, 09:11 PM

Do we have any idea yet what caused the failure? I'm hesitant to upgrade until we have a better understanding of how this happened....

ElaHuguet · 05-07-2007, 02:06 AM

I have no real idea, my iLiad was totally unhacked (didn't have the shell hack either)... my only guess is that there were quite a lot of files on it, since I don't use memory cards, and the file system got corrupted somehow, while it was trying to delete my books and stuff. :S

Ivan · 05-07-2007, 04:13 AM

No idea; mine just an ordinary irex and I just a normal user. I did not do anything on it! Good luck and all the best, IC

Mambo · 05-17-2007, 09:48 AM

The iLiad was today taken from me by UPS. I miss it for almost a month now. I am very said because I was travelling a full week and was very busy also, I could not handle this thing quicker.

((((

04-27-2007, 01:07 PM	#17
donkaarlos Junior Iliad User Posts: 59 Karma: 10 Join Date: Jul 2006 Location: Finland Device: Irex Iliad GONE - kindle & Kyobo	Update holds after unpacking upgrade 100% I have a problem with the update as well. Download goes fine. Unpacking runs up to 100% and then it jumps to download complete and shows download history (only old content). Running still on v 2.9.1.. Have tried several times including resetting and restarting my iliad. Any hints or advice?

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Kindle 2 update fails due to checksum failure at libTopaz.so file??	Opus	Kindle Developer's Corner	1	06-02-2010 11:15 AM
Conversion Failure	edbro	Calibre	1	02-27-2010 02:31 PM
newsweek failure	alexxxm	Calibre	2	03-04-2009 10:47 AM
A failure to communicate	Taylor514ce	Lounge	7	12-22-2008 10:12 PM
failure to launch	whymany	Calibre	4	10-06-2008 07:06 AM

04-27-2007, 07:47 AM	#16
Ivan Connoisseur Posts: 51 Karma: 10 Join Date: Sep 2006	I am trying to update my patch v2.9.1 to 2.9.5. I have fully charged my battery and back up files before updating 2.9.5. However, connecting to the server message, a message of “Download complete" is shown in few seconds. I checked and it is till in 2.9.1 version. I tried to restart and repeat the upgrade for 3-4 more times. Same problems to be appeared again. Please let me know what should I do? Best, IC with frustration

04-27-2007, 02:37 PM	#19
ElaHuguet iLiad freak Posts: 339 Karma: 243 Join Date: Apr 2006 Location: Mallorca, Spain Device: iRex iLiad	I don't use memory cards (I have a 16Mb SD card that came with my camera), I prefer the internal memory for better battery times, had no shell hack, no nothing... download seemed to go fine, but then it stuck. Thankfully, the screen has gone a lot darker since then, so I'm not so worried about burn-in, but I after the email yesterday from support, I've heard nothing from them today, so I'm still waiting to see what's next.

04-27-2007, 04:39 PM	#20
Mambo Gadget fan Posts: 147 Karma: 3968 Join Date: Sep 2006 Location: London Device: RM Tablet PC, iLiad, PRS 505, iPod Touch	I always had problems deleting files from the internal flash drive. Windows can easily make the FAT system corrupt and which results that either copying data or formatting (in a basic method) is not possible. I think this happened in my case. So I am not wondering that it stuck at this step, however there should have been a system-test before the update which tests the resources (ram memory, read-write to the flash drive, file settings and system) whether the update is possible or not. Ela: I think you'd better chase them with emails, my experience in my own workplace that if you wait for somebody to come back to you then it will never happen. And they are quite resourceful in figuring out hundreds of reasons why they could not get back to you before and how they were in the middle of almost answering your email, etc.

04-27-2007, 06:57 PM	#21
scotty1024 Banned Posts: 1,300 Karma: 1479 Join Date: Jul 2006 Location: Peoples Republic of Washington Device: Reader / iPhone / Librie / Kindle	Their upgrade does indeed test a few things before anything irreversible occurs. The iDS sends your iLiad the file in a compressed format which is protected with a CRC32 code. They uncompress the file and the CRC32 code is checked to ensure it unpacked correctly. They are also using a Flash memory device in the iLiad that fault checks the Flash as it writes to it and will "on the fly" swap bad writes to another chunk of Flash if the write failed (and mark the failed part as bad so it won't re-use it.) That said, iRex has had continuous problems with finding and mounting file systems reliably on the iLiad. If after blanking the Flash the iLiad were incapable of re-discovering the memory device so it can communicate with it? The iLiad will be a boat anchor. I also caution everyone to get it in writing and keep copies of it if iRex says they'll pay for the shipping to return your device for repair.

04-28-2007, 03:07 AM	#22
ElaHuguet iLiad freak Posts: 339 Karma: 243 Join Date: Apr 2006 Location: Mallorca, Spain Device: iRex iLiad	Mambo: thanks for the advice, I actually handle IT purchases for our company, so I am well used to chasing suppliers for quotes, packages, invoices and also warranties... lol, I can get pretty stroppy with them. I'm thinking you may be right about the corrupt file system, just before upgrading I not only backed up my files, but deleted some of them (why not all of them? dunno). Since they're going to be deleted anyway, it might have been a good idea to clean it up beforehand, formatting and all.

05-03-2007, 12:27 PM	#23
Ivan Connoisseur Posts: 51 Karma: 10 Join Date: Sep 2006	I am trying to update my patch v2.9.1 to 2.9.5. I have fully charged my battery and back up files before updating 2.9.5. However, connecting to the server message, a message of “Download complete" is shown in few seconds. I checked and it is till in 2.9.1 version. I tried to restart and repeat the upgrade for 3-4 more times. Same problems to be appeared again. Now, Irex confirmed that my iliad has to be sent in for repair! My first thought was "Are you kidding me" I am trying to double check with Irex. My iLiad is only not able to upgrade into 2.9.5. It is working like a charm at the moment using 2.9.1. Not even mention the headache for a normal user to send it back. The scary things is that their statement of “in case of a repair out of guarantee, you will be invoiced for the costs of repair and transport.” Any of us know what the hXXX's going on? All the best, IC

05-03-2007, 04:40 PM	#24
Mambo Gadget fan Posts: 147 Karma: 3968 Join Date: Sep 2006 Location: London Device: RM Tablet PC, iLiad, PRS 505, iPod Touch	You better send back while you are eligible, before the guarantee expires.

05-05-2007, 06:17 AM	#25
ElaHuguet iLiad freak Posts: 339 Karma: 243 Join Date: Apr 2006 Location: Mallorca, Spain Device: iRex iLiad	Update: I received confirmation (on Thursday) that I need to send it in for repair, waiting for the return box to arrive.

05-05-2007, 12:22 PM	#26
Ivan Connoisseur Posts: 51 Karma: 10 Join Date: Sep 2006	Update: I will recieive a return box as well!! I will have to do that although I do not want to do so!

05-06-2007, 09:11 PM	#27
nekokami fruminous edugeek Posts: 6,745 Karma: 551260 Join Date: Oct 2006 Location: Northeast US Device: iPad, eBw 1150	Do we have any idea yet what caused the failure? I'm hesitant to upgrade until we have a better understanding of how this happened....

Advert

Advert

05-07-2007, 02:06 AM	#28
ElaHuguet iLiad freak Posts: 339 Karma: 243 Join Date: Apr 2006 Location: Mallorca, Spain Device: iRex iLiad	I have no real idea, my iLiad was totally unhacked (didn't have the shell hack either)... my only guess is that there were quite a lot of files on it, since I don't use memory cards, and the file system got corrupted somehow, while it was trying to delete my books and stuff. :S

05-07-2007, 04:13 AM	#29
Ivan Connoisseur Posts: 51 Karma: 10 Join Date: Sep 2006	No idea; mine just an ordinary irex and I just a normal user. I did not do anything on it! Good luck and all the best, IC

05-17-2007, 09:48 AM	#30
Mambo Gadget fan Posts: 147 Karma: 3968 Join Date: Sep 2006 Location: London Device: RM Tablet PC, iLiad, PRS 505, iPod Touch	The iLiad was today taken from me by UPS. I miss it for almost a month now. I am very said because I was travelling a full week and was very busy also, I could not handle this thing quicker. ((((