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Old 10-20-2013, 08:59 PM   #1
beautifulsoup
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Kobo website shows a book as "in my library." Erm... it isn't!

Has anyone else experienced this yet?

Sure, I've "almost" bought the few times, but then hit the back button.

I once had a preview. Deleted it ages ago. The book is not on my desktop, not in "My Library", and not in "Purchases" on the Kobo website.

And now, if I want to buy it, I get the book's page, and "This item is in your library." - or "View in your library." or some such thing.

Bizarre!
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Old 10-21-2013, 01:14 PM   #2
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Call Kobo. They will get the book into your library fairly quickly.
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Old 10-21-2013, 04:10 PM   #3
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Thanks, beckybug3 - but the thing is it was never in my library in the first place!
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Old 10-21-2013, 04:56 PM   #4
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Are you getting the new website or the old? Have you tried looking up the book from your Kobo device, if you have one?

I haven't had your particular problem, but I have noticed a few inconsistencies between what I see on the new website with my browser (Linux+Firefox) and what I see when browsing the bookstore from my Kobo Glo. There are some books that I can't see on the new website that I can see from my Glo. It is as if the new website is not accessing the same database that the old website and devices are.
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Old 10-22-2013, 09:07 AM   #5
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Happened to me to while testing some of the free eBooks I've uploaded via Kobo Writing Life. I permanently deleted one of the eBooks and I couldn't add it again because the correspondent store page showed only "View in your library"...
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Old 10-22-2013, 05:58 PM   #6
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Long story short, a call to Customer Service fixed things.
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