Update Problem and Dictionary Question

barryp · 09-09-2008, 07:39 AM

I have just brought one of the Sony Readers in the UK (from Waterstones).

I installed the eBook Library and it appears to work OK, but I tried "Check for Updates" (I always do with new SW) and I get the message "Server Error" almost straight away

I have tried this since last Thursday in case its a temporary problem, but I still get it. Is anyone else having this problem or is it just me?

Also I have read all the comments about no dictionary on the Sony Reader and not being able to search etc.

If I DO want a dictionary and are happy to just flip through it like a normal dictionary, are there any options in Adobe or LRF formats out there? The only ones I have found (Collins/Webster/Oxford English) are only in Mobi Format.

Barry

gwynevans · 09-09-2008, 09:32 AM

Quote:

Originally Posted by barryp

I have tried this since last Thursday in case its a temporary problem, but I still get it. Is anyone else having this problem or is it just me?

It's just you! :-)

I'd suspect that your PC's got a firewall that's blocking the app's outgoing access. As for dictionaries, I've no idea, I'm afraid.

Mikesbook · 09-09-2008, 10:09 AM

I have the same "server error" when checking for updates on the Sony ebook library. I asked for help on this yesterday in another thread but have had no replies. I have tried dropping my firewall and other protection but still get the "Server Error" reported.

I have Sony ebook library v2.3; XP Home: Kaspersky Internet Security V9. I am in the UK

barryp · 09-09-2008, 04:26 PM

I am using 2.3.00.05290 build on Windows Vista Home Premium (32 bit)

Not sure if its significant.

Does anyone know if the update server URL/IP address or anything is stored in a file or registry setting I can check?

Tried turning off my McAfee Firewall, made no difference. The speed it comes back I am not convinced it is even getting that far?

Anyone any thoughts?

Barry

gwynevans · 09-10-2008, 04:55 AM

Hmm - not sure then (I've got the V2.2 on WinXP so can't be sure how similar it is.)

If you're technical, maybe try something like Fiddler2 set as a proxy or some other proxy-server run locally to see what traffic there is, but I'm not sure how feasible that in Vista, so can't help with detailed steps...

babyd · 09-10-2008, 05:28 AM

Mine does the same thing too.

Windows XP Professional SP2, Commodo Firewall pro

Like you say, it happens so fast, its instant so it doesn't appear to even try LOL

Mikesbook · 09-11-2008, 09:49 AM

Sony Reply to "Server Error Occurred" problem:-

Just to update anybody interested I spoke to Sony UK Support today and they had not heard of this problem but when they tried the same thing on their computer it resulted in this error. However they were unable to tell me when or if the server would be fixed and did not even know where the server was located

babyd · 09-11-2008, 10:07 AM

Thanks for the info. Nice to hear they are on the issue LOL

barryp · 09-22-2008, 05:56 AM

Seems they fixed the update problem, it now says there is no update available...

09-09-2008, 07:39 AM	#1
barryp Junior Member Posts: 3 Karma: 10 Join Date: Sep 2008 Location: UK Device: Sony Reader (PRS-505)	Update Problem and Dictionary Question I have just brought one of the Sony Readers in the UK (from Waterstones). I installed the eBook Library and it appears to work OK, but I tried "Check for Updates" (I always do with new SW) and I get the message "Server Error" almost straight away I have tried this since last Thursday in case its a temporary problem, but I still get it. Is anyone else having this problem or is it just me? Also I have read all the comments about no dictionary on the Sony Reader and not being able to search etc. If I DO want a dictionary and are happy to just flip through it like a normal dictionary, are there any options in Adobe or LRF formats out there? The only ones I have found (Collins/Webster/Oxford English) are only in Mobi Format. Barry

09-09-2008, 10:09 AM	#3
Mikesbook Enthusiast Posts: 26 Karma: 20 Join Date: Sep 2008 Location: UK Device: PRS-600	I have the same "server error" when checking for updates on the Sony ebook library. I asked for help on this yesterday in another thread but have had no replies. I have tried dropping my firewall and other protection but still get the "Server Error" reported. I have Sony ebook library v2.3; XP Home: Kaspersky Internet Security V9. I am in the UK Last edited by Mikesbook; 09-10-2008 at 03:14 AM.

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09-09-2008, 04:26 PM	#4
barryp Junior Member Posts: 3 Karma: 10 Join Date: Sep 2008 Location: UK Device: Sony Reader (PRS-505)	I am using 2.3.00.05290 build on Windows Vista Home Premium (32 bit) Not sure if its significant. Does anyone know if the update server URL/IP address or anything is stored in a file or registry setting I can check? Tried turning off my McAfee Firewall, made no difference. The speed it comes back I am not convinced it is even getting that far? Anyone any thoughts? Barry

09-10-2008, 04:55 AM	#5
gwynevans Wizzard Posts: 1,402 Karma: 2000000 Join Date: Nov 2007 Location: UK Device: iPad 2, iPhone 6s, Kindle Voyage & Kindle PaperWhite	Hmm - not sure then (I've got the V2.2 on WinXP so can't be sure how similar it is.) If you're technical, maybe try something like Fiddler2 set as a proxy or some other proxy-server run locally to see what traffic there is, but I'm not sure how feasible that in Vista, so can't help with detailed steps...

09-10-2008, 05:28 AM	#6
babyd Addict Posts: 384 Karma: 1567 Join Date: Jul 2008 Location: UK Device: Sony:505, 600, 350, 650, Kindle 3 & PW, Kobo Mini & Aura HD	Mine does the same thing too. Windows XP Professional SP2, Commodo Firewall pro Like you say, it happens so fast, its instant so it doesn't appear to even try LOL

09-11-2008, 09:49 AM	#7
Mikesbook Enthusiast Posts: 26 Karma: 20 Join Date: Sep 2008 Location: UK Device: PRS-600	Sony Reply to "Server Error Occurred" problem:- Just to update anybody interested I spoke to Sony UK Support today and they had not heard of this problem but when they tried the same thing on their computer it resulted in this error. However they were unable to tell me when or if the server would be fixed and did not even know where the server was located

09-11-2008, 10:07 AM	#8
babyd Addict Posts: 384 Karma: 1567 Join Date: Jul 2008 Location: UK Device: Sony:505, 600, 350, 650, Kindle 3 & PW, Kobo Mini & Aura HD	Thanks for the info. Nice to hear they are on the issue LOL

09-22-2008, 05:56 AM	#9
barryp Junior Member Posts: 3 Karma: 10 Join Date: Sep 2008 Location: UK Device: Sony Reader (PRS-505)	Seems they fixed the update problem, it now says there is no update available...

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