03-31-2012, 08:11 AM | #1 |
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EU law & Boox warranty duration [unanswered]
European law states that:
"A two year guarantee applies for the sale of all consumer goods everywhere in the EU (Directive 1999/44/EC)." (Source) Is it true for Boox resellers within EU territory? Last edited by lorenzoens; 04-06-2012 at 08:46 AM. |
03-31-2012, 09:06 AM | #2 | |
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Quote:
It is a European directive on consumer protection. regards |
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03-31-2012, 11:27 AM | #3 | |
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Quote:
"‘How long are guarantees on consumer goods valid?’ Viktor used to live in Germany, where it is common for products to have manufacturers’ guarantees of five years." First, this is not common in Germany and the legal period is 6 months. Whatever "directive" means ... Anyway, if there is a discussion about who broke the display or caused a malfunction, things can become ugly. |
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03-31-2012, 02:50 PM | #4 | |
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Quote:
But many extra-european vendors pretend it's valid 1 year only, sometimes. I.E. the Kindle DXG. I'ts sold internationally (EU too) but guarantee is 1 year, according to Amazon = EU law violation. The same applied with Apple, they've been condemned recently for something related. OnyxBoox store (for EU customers too) states that warranty is 12 months long. https://www.onyx-boox.com/support/1-...-boox-warranty So? @ Ignacio: source? Last edited by lorenzoens; 03-31-2012 at 02:52 PM. |
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03-31-2012, 03:21 PM | #5 | |
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03-31-2012, 05:22 PM | #6 | |
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The actual source of the relevant EU directive is http://eur-lex.europa.eu/LexUriServ/...12:0016:EN:PDF
Here it says in Article 5, No 1: Quote:
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03-31-2012, 05:25 PM | #7 |
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Usually the first year is by the seller and the second by the producer.
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04-03-2012, 09:40 AM | #8 |
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I wish Booxtor could answer too, since he's well trusted and acknowledged
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