Dear Random House: Please stink less. - Page 3

mrscoach · 11-13-2010, 10:38 AM

I just sent Amazon an email as well. I made it clear that the book is for sale from other US retailers and that Random House itself says the book is not US restricted and that there is a clerical error on their part. We'll see how they respond to that one.

I used to own all the vampire series by Ms. Rice, and wouldn't mind having them in electronic format at some point. Can't afford them right now, but it's nice knowing they are there when I'm ready.

crossi · 11-13-2010, 06:00 PM

Publishers are NOT retailers however they are pretending. They are wholesalers. as such, they are only set up to deal with their real customers, businesses like Amazon or other book distributers. Their customer service department, when they even have one, is rudimentary at best. I'm not surprised at the inadequete response, they are all like that.

murraypaul · 11-14-2010, 04:19 AM

Quote:

Originally Posted by mrscoach

I just sent Amazon an email as well. I made it clear that the book is for sale from other US retailers and that Random House itself says the book is not US restricted and that there is a clerical error on their part. We'll see how they respond to that one.

That Random House need to correct the data they have provided to Amazon.
No way Amazon is going to choose which countries to publish to on the back of a copy of an email sent to a customer.

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11-13-2010, 10:38 AM	#31
mrscoach Guru Posts: 763 Karma: 4837659 Join Date: Aug 2009 Location: San Angelo Texas Device: Samsung Galaxy tab	I just sent Amazon an email as well. I made it clear that the book is for sale from other US retailers and that Random House itself says the book is not US restricted and that there is a clerical error on their part. We'll see how they respond to that one. I used to own all the vampire series by Ms. Rice, and wouldn't mind having them in electronic format at some point. Can't afford them right now, but it's nice knowing they are there when I'm ready.

11-13-2010, 06:00 PM	#32
crossi Guru Posts: 992 Karma: 12000001 Join Date: Nov 2009 Location: Seattle Wahington U.S. Device: kindle	Publishers are NOT retailers however they are pretending. They are wholesalers. as such, they are only set up to deal with their real customers, businesses like Amazon or other book distributers. Their customer service department, when they even have one, is rudimentary at best. I'm not surprised at the inadequete response, they are all like that.