Can't sync/setup

Rhianna22 · 02-05-2015, 10:45 AM

I've had my Kobo Touch for a number of years but after purchasing a new ebook through Kobo Desktop I was told that I need to setup my Kobo before it would sync.
When instructed to log-in, I typed my email and password but nothing happened, it simply reloaded the log-in screen. I tried re-setting my password, disconnecting and re-connecting my Kobo, logging out and in again of Kobo desktop but it still won't let me setup my Kobo.

davidfor · 02-05-2015, 05:40 PM

What firmware version is the Touch on? I have seen a couple of problems logging into my Touch that turned out to be a combination of errors in the firmware and on the server. I'm pretty sure if you manually install the latest firmware and then try to login it will work. Also, the desktop application has always worked for me to do the setup.

02-05-2015, 10:45 AM	#1
Rhianna22 Junior Member Posts: 1 Karma: 10 Join Date: Feb 2015 Device: Kobo Touch	Can't sync/setup I've had my Kobo Touch for a number of years but after purchasing a new ebook through Kobo Desktop I was told that I need to setup my Kobo before it would sync. When instructed to log-in, I typed my email and password but nothing happened, it simply reloaded the log-in screen. I tried re-setting my password, disconnecting and re-connecting my Kobo, logging out and in again of Kobo desktop but it still won't let me setup my Kobo.

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02-05-2015, 05:40 PM	#2
davidfor Grand Sorcerer Posts: 24,907 Karma: 47303748 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	What firmware version is the Touch on? I have seen a couple of problems logging into my Touch that turned out to be a combination of errors in the firmware and on the server. I'm pretty sure if you manually install the latest firmware and then try to login it will work. Also, the desktop application has always worked for me to do the setup.

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