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Old 11-24-2009, 12:17 AM   #1
AprilHare
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Round 4: Calling Sony Style re: PRS-500 Firmware upgrade
I had a bad feeling come over me last night so at about 12:20 AM AEDT (GMT+11) I rang Sony Style. I had them confirm my physical address and e-mail address. They had mangled both. - The phone line quality makes things difficult, and the man (couldn't get his name again..) wouldn't send me a test e-mail
He told me I will need to pay to get it back.
This isn't exactly what was indicated to me before, but I agreed to it - I really want my PRS-500 back!
I will confirm details once more late tonight, and ask how I will go about paying (if necessary).
Rounds 5&6..
Last edited by AprilHare; 11-29-2009 at 05:05 AM. Reason: Moar
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Old 11-24-2009, 03:56 PM   #2
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any news yet ?
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Old 11-24-2009, 08:10 PM   #3
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any news yet ?
Haven't rung them yet (decided to give them a day without me on the phone
On the upside, I received an e-mail asking for feedback - I guess my e-mail address works
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Old 11-25-2009, 02:09 AM   #4
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I had a bad feeling come over me last night so at about 12:20 AM AEDT (GMT+11) I rang Sony Style. I had them confirm my physical address and e-mail address. They had mangled both. - The phone line quality makes things difficult, and the man (couldn't get his name again..) wouldn't send me a test e-mail
He told me I will need to pay to get it back.
This isn't exactly what was indicated to me before, but I agreed to it - I really want my PRS-500 back!
I will confirm details once more late tonight, and ask how I will go about paying (if necessary).
It makes me wonder if they even gave me the right address!
Google Maps confirmed
10227 Crossroads Loop
Laredo, TX 78045
- but I got 10227 Crossroads Loop, Suite C from the man on the phone. Hope that was right too..
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Old 11-25-2009, 04:10 AM   #5
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It would be nice if all threads you started regarding this issue were united into one.
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Old 11-26-2009, 05:07 AM   #6
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It would be nice if all threads you started regarding this issue were united into one.
That would be handy however I'm unsure how to go about that - an admin might know..
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Old 11-29-2009, 05:05 AM   #7
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Round 5&6
Ok, yesterday (Friday afternoon American West Coast Time) I rang Sony (twice). Firstly I had them confirm my address (again). They had mucked up where I lived. They had Sydney as my address - thats sort of like having a letter addressed to London, New York or Los Angeles: technically correct, but ultimately destined for the dead letter office (and packages that are misdirected eventually end up being sold here..)
I breathlessly told them my suburb and confirmed the whole address with a followup call.
*Finally* I am sure they have my address and contact details correct! It was like pulling teeth, but by George (coincidentally the name of the operator for both calls) I think they've got it! The address that is, not the PRS-500 (that may arrive next week).
Secondly, I checked whether I'd have to pay to get my package back.
They assured me that my package would be sent back to me, by air. When asked whether indeed I needed to pay, they reiterated they were just sending it to me I guess I'm not paying
I may get this thing back by Christmas after all, firmware upgraded and everything!
Thanks again Sony!

--
Oh, and according to Wikipedia:
Quote:
The extensive area covered by urban Sydney is formally divided into 642 suburbs (for addressing and postal purposes)..
Last edited by AprilHare; 11-29-2009 at 07:05 AM. Reason: Moar
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Old 11-30-2009, 06:55 AM   #8
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I may get this thing back by Christmas after all, firmware upgraded and everything!
Would be nice.
Good luck!
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Old 11-30-2009, 10:41 AM   #9
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I really hope the george you were talking to wasn't this george
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Old 11-30-2009, 04:42 PM   #10
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I really hope the george you were talking to wasn't this george
Let's hope not
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Old 12-09-2009, 10:02 PM   #11
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My Reader is back now!
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Old 12-11-2009, 05:08 AM   #12
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That would be handy however I'm unsure how to go about that - an admin might know..

One of us here will do it for you, if you like. Give us ONE TITLE of your choosing you would like for all these different threads.

Anyway, let us know, and there will be one RABID Moderator here to help!


Don
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Old 12-19-2009, 10:40 PM   #13
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One of us here will do it for you, if you like. Give us ONE TITLE of your choosing you would like for all these different threads.

Anyway, let us know, and there will be one RABID Moderator here to help!


Don
Rabid eh? You really should have that checked out..
Thanks for volunteering
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