hello from sunny south africa

zee · 02-04-2010, 09:47 AM

hello, i need help urgently

i received a PRS-505 from the uk as a gift, but 3 months later am still struggling to use it. most recently i upgraded the reader library and now the library does noty want to open at all.

i bought a ebook from whsmith, downloaded into adobe digital but cannot put it on the reader, error message: no permission to copy here

what do i do, anyone else in south africa that is using their device no problems? please

Javed · 02-04-2010, 10:25 AM

Hello zee and welcome to MobileRead!

Sorry to hear you are having some difficulties with your reader. The best place to find out about any issues to do with your 505 would be in the dedicated Sony forum that has lots of kind folks that are experienced with that same reader; it is located here. Hopefully things will be sorted out soon for you and you will be up and reading with ease. Good luck!

netseeker · 02-04-2010, 05:11 PM

Hello Zee, welcome to MobileRead. Afaik, you will have to install Sony's eBook Library software first (you don't need to use it, though it must be installed) and then authorize your Sony in Adobe Digital Editions. This thread might help you. If it doesn't work then ask for help in the Sony PRS-505 subforum because more Sony PRS-505 users will notice your question there.

Keloff · 02-04-2010, 05:53 PM

Hi Zee, sorry to hear about your problems. Good to see more locals going over to the e-side! I'd follow the sage wisdom of the posters above. =)

ShortNCuddlyAm · 02-04-2010, 08:36 PM

Welcome to MR!

I'm afraid I have nothing more to add other than to follow the advice above!

MickeyC · 02-04-2010, 08:37 PM

Hi zee and welcome to MobileRead

zee · 02-05-2010, 10:18 AM

no while i'm waiting for adobe to get back to me, i installed calibre on my pc, so now i can upload ebooks to calibre, it kinda downloads to my reader, but when trying to open it states: protected page.

when trying to read the book on calibre it states DRM protected.

i'm new to this and all, so the book i am trying to download to the reader was the very first ebook i bought on whsmith website, epub format, so why can't i put it on my reader????

netseeker · 02-05-2010, 12:15 PM

Quote:

Originally Posted by zee

i'm new to this and all, so the book i am trying to download to the reader was the very first ebook i bought on whsmith website, epub format, so why can't i put it on my reader????

Zee, sorry we can't help you if you continue to ignore the given advice(s). Anyway, Calibre can't handle DRM-protected ePub-eBooks, you can stop trying it. The problem is, that your Sony-PRS isn't authorized with Adobe. Authorize your PRS-505 with Adobe Digital Editions and if it still doesn't work then make sure that you've installed Sony's eBook library software.

happy_terd · 02-05-2010, 12:57 PM

Hello and welcome to MR!!!

zee · 02-05-2010, 05:27 PM

Quote:

Originally Posted by netseeker

Zee, sorry we can't help you if you continue to ignore the given advice(s). Anyway, Calibre can't handle DRM-protected ePub-eBooks, you can stop trying it. The problem is, that your Sony-PRS isn't authorized with Adobe. Authorize your PRS-505 with Adobe Digital Editions and if it still doesn't work then make sure that you've installed Sony's eBook library software.

the advice was noted and tried, its just so frustrating when something does not work and i have to wait and wait to get asstance from adobe, so if i am irritating some people, so sorry

Netseeker

Ebook library software is installed

so how do i get my reader to be authorized? pc is authorised but not reader. can upload books and view on adobe but not transfer. have asked adobe for assistance, think problem lies in that the reader has been authorised too many times before, so how to wipe the slate clean so to say and reauthorise?

netseeker · 02-05-2010, 05:59 PM

So it was a used reader or did you authorize it on other computers as well?
Anyway, attach your reader to the pc then start digital editions. Press Ctrl+Shift+E and deauthorize the Sony (if possible). Adobe Digital Editions should then ask you to authorize your Reader again - if it doesn't close Adobe Digital Editions, unplug and replug the sony and start Adobe Digital Editions again. The authorization dialog should appear...

zee · 02-05-2010, 06:33 PM

ya it was a "slightly used" gift, but i did not authorize it on any other pc except my own, running windows xp

did exactly as you said NetSeeker, but nothing happened. the messages i do get are i need to authorise the device to my pc, but when i try it says e_auth_bad_device_key and also e_act_too_many_activations

reader library is installed
adobe digital editions is installed

what i can do is: upload books to adobe, view and read on adobe.

what now

you are my only light at the end of this dark tunnel, it is now 1:30am in the morning here and i am still looking for a solution

netseeker · 02-05-2010, 06:41 PM

Quote:

Originally Posted by zee

did exactly as you said NetSeeker, but nothing happened. the messages i do get are i need to authorise the device to my pc, but when i try it says e_auth_bad_device_key and also e_act_too_many_activations

Your guess was right: The device was authorized too many times in different installations of Adobe Digital Editions, perhaps by the previous owner. You will need the help of Adobe. As long as they won't increase the amount of allowed authorizations for your reader's key, you will not be able to authorize the reader and read DRMed ePub-eBooks on it.

zee · 02-05-2010, 06:51 PM

thanks NetSeeker, you are a star

guess i'll just have to wait for adobe to get back to me on my query, going to sleep and hoping there is an answer for me when i get up in the morning!

will keep you posted, once again thanks a million

netseeker · 02-05-2010, 07:07 PM

Keep us informed, zee. I hope Adobe can and will solve your problem.

02-04-2010, 09:47 AM	#1
zee Member Posts: 14 Karma: 10 Join Date: Feb 2010 Device: PRS-505	hello from sunny south africa hello, i need help urgently i received a PRS-505 from the uk as a gift, but 3 months later am still struggling to use it. most recently i upgraded the reader library and now the library does noty want to open at all. i bought a ebook from whsmith, downloaded into adobe digital but cannot put it on the reader, error message: no permission to copy here what do i do, anyone else in south africa that is using their device no problems? please

02-05-2010, 10:18 AM	#7
zee Member Posts: 14 Karma: 10 Join Date: Feb 2010 Device: PRS-505	tried something new no while i'm waiting for adobe to get back to me, i installed calibre on my pc, so now i can upload ebooks to calibre, it kinda downloads to my reader, but when trying to open it states: protected page. when trying to read the book on calibre it states DRM protected. i'm new to this and all, so the book i am trying to download to the reader was the very first ebook i bought on whsmith website, epub format, so why can't i put it on my reader????

02-05-2010, 06:33 PM	#12
zee Member Posts: 14 Karma: 10 Join Date: Feb 2010 Device: PRS-505	tried it! ya it was a "slightly used" gift, but i did not authorize it on any other pc except my own, running windows xp did exactly as you said NetSeeker, but nothing happened. the messages i do get are i need to authorise the device to my pc, but when i try it says e_auth_bad_device_key and also e_act_too_many_activations reader library is installed adobe digital editions is installed what i can do is: upload books to adobe, view and read on adobe. what now you are my only light at the end of this dark tunnel, it is now 1:30am in the morning here and i am still looking for a solution

02-05-2010, 06:51 PM	#14
zee Member Posts: 14 Karma: 10 Join Date: Feb 2010 Device: PRS-505	thanks thanks NetSeeker, you are a star guess i'll just have to wait for adobe to get back to me on my query, going to sleep and hoping there is an answer for me when i get up in the morning! will keep you posted, once again thanks a million

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02-04-2010, 10:25 AM	#2
Javed Grand Sorcerer Posts: 10,270 Karma: 1126878541 Join Date: Oct 2009 Device: Astak Pocket PRO, iPod Touch, PRS-650	Hello zee and welcome to MobileRead! Sorry to hear you are having some difficulties with your reader. The best place to find out about any issues to do with your 505 would be in the dedicated Sony forum that has lots of kind folks that are experienced with that same reader; it is located here. Hopefully things will be sorted out soon for you and you will be up and reading with ease. Good luck!

02-04-2010, 05:11 PM	#3
netseeker sleepless reader Posts: 4,763 Karma: 615547 Join Date: Jan 2008 Location: Germany, near Stuttgart Device: Sony PRS-505, PB 360° & 302, nook wi-fi, Kindle 3	Hello Zee, welcome to MobileRead. Afaik, you will have to install Sony's eBook Library software first (you don't need to use it, though it must be installed) and then authorize your Sony in Adobe Digital Editions. This thread might help you. If it doesn't work then ask for help in the Sony PRS-505 subforum because more Sony PRS-505 users will notice your question there.

02-04-2010, 05:53 PM	#4
Keloff Electronic media explorer Posts: 64 Karma: 169796 Join Date: Feb 2010 Location: Pretoria, South Africa Device: Kindle (6" Display, Global Wireless, Latest Generation), iPad 2	Hi Zee, sorry to hear about your problems. Good to see more locals going over to the e-side! I'd follow the sage wisdom of the posters above. =)

02-04-2010, 08:36 PM	#5
ShortNCuddlyAm WWHALD Posts: 7,879 Karma: 337114 Join Date: Sep 2008 Location: Mitcham, Surrey, UK Device: iPad. Selling my silver 505 here	Welcome to MR! I'm afraid I have nothing more to add other than to follow the advice above!

02-04-2010, 08:37 PM	#6
MickeyC Grand Sorcerer Posts: 16,732 Karma: 12185114 Join Date: Nov 2007 Location: Florida Device: iPhone 6 plus, Sony T1, iPad 3	Hi zee and welcome to MobileRead

02-05-2010, 12:57 PM	#9
happy_terd Banned Posts: 13,045 Karma: 10105011 Join Date: Jan 2010 Location: Finally made it to Walmart. Device: PRS 420	Hello and welcome to MR!!!

02-05-2010, 05:59 PM	#11
netseeker sleepless reader Posts: 4,763 Karma: 615547 Join Date: Jan 2008 Location: Germany, near Stuttgart Device: Sony PRS-505, PB 360° & 302, nook wi-fi, Kindle 3	So it was a used reader or did you authorize it on other computers as well? Anyway, attach your reader to the pc then start digital editions. Press Ctrl+Shift+E and deauthorize the Sony (if possible). Adobe Digital Editions should then ask you to authorize your Reader again - if it doesn't close Adobe Digital Editions, unplug and replug the sony and start Adobe Digital Editions again. The authorization dialog should appear...

02-05-2010, 07:07 PM	#15
netseeker sleepless reader Posts: 4,763 Karma: 615547 Join Date: Jan 2008 Location: Germany, near Stuttgart Device: Sony PRS-505, PB 360° & 302, nook wi-fi, Kindle 3	Keep us informed, zee. I hope Adobe can and will solve your problem.

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