PRS-950 Can't open epub

emonti8384 · 12-15-2010, 12:57 PM

I bought a book from Kobo, downloaded it to the same pplace I do everything else. When I try to click on the acsm file an error message pops up in the Sony library:

An error has occurred while accessing the eBook store Digital Rights Management system

I bought 2 other books and they were fine. Tried re-downloading it, nada. Is this Sony, or Kobo?

JSWolf · 12-15-2010, 01:00 PM

Could be Adobe as well. But give it time. I had one night where downloading eBooks from Overdrive via the library were almost a total disaster. The next day, everything was back to normal.

emonti8384 · 12-15-2010, 01:21 PM

K. I'll try it again later then.

emonti8384 · 12-15-2010, 03:32 PM

Nope, still doesn't like me.

JSWolf · 12-15-2010, 03:34 PM

Quote:

Originally Posted by emonti8384

Nope, still doesn't like me.

If you want, go to Kobo, change your password, PM me the account info, I'll try to download the ePub and if I am successful, I can strip the DRM and email it to you. Then you can go back to Kobo and reset your password.

emonti8384 · 12-15-2010, 03:38 PM

Why am I having so much book trouble, lol?

benong · 12-15-2010, 07:36 PM

Check the epub file name. Make sure it does not contain characters like "[" etc. Rename the file to something simple. I had this problem once and after I changed the file name it opened normally.

emonti8384 · 12-15-2010, 11:24 PM

Still hating me at the present moment. Any other ideas?

Bookworm_Girl · 12-15-2010, 11:54 PM

emonti8384, I am sorry that you are having problems. Here are some suggestions.

First, did you try purchasing a Sony book just to make sure something isn't messed up in your Sony software? You could go to the category Bargain-Priced and pick a free book for your test. Then you know that Sony works.

Second, do you have Adobe Digital Editions installed? If so, did you try to right-click on the acsm file and select Open With > Adobe Digital Editions. If that works, then you know it might be the Sony software. If that does not work, then you know there is something else going on.

Third, did you call Kobo Customer Support or even Sony Customer Support? Maybe they have seen this error before?

Lastly, this suggestion might seem odd but if you think it is a Kobo Store problem, then maybe you could post a question in the Kobo forum. Perhaps someone on that board is more likely to have seen a similar error message before?

Just some thoughts... Good luck!

emonti8384 · 12-16-2010, 07:36 AM

You know how you can't purchase more than one ebook at a time? Well I'd bought 2 other ebooks at the same time (I had to check them out seperately-stupid cart system thingy!) and the first one I tried to open it did the same thing but when I clicked on it again it opened just fine. No problem with the 2nd ebook and then third is not loving me at all! I do have ADE installed, maybe I will try and do that-at work till 3pm. I emailed Kobo and Sony to ask what was going on, waiting on a reply. I just want to read!

Bookworm_Girl · 12-16-2010, 10:53 AM

If 2 of the 3 work, then maybe it is just a bad book and something is wrong at Kobo. That does happen on occasion. I hope that they respond to you soon so you can keep on reading.

emonti8384 · 12-16-2010, 06:13 PM

Just got home and tried it again-nothing. So I did the right click-open with ADE-left click...and it's there. I tried to click on the file again and the error message came up again. Whatever Sony library, you big jerk, pick on someone else!! Hrumph.

12-15-2010, 12:57 PM	#1
emonti8384 browneyedgurl Posts: 523 Karma: 356470 Join Date: Dec 2008 Location: Warren, OH Device: PRS-505/950x2, PRS-600 silver, Galaxy III purple, T2 black	Can't open epub I bought a book from Kobo, downloaded it to the same pplace I do everything else. When I try to click on the acsm file an error message pops up in the Sony library: An error has occurred while accessing the eBook store Digital Rights Management system I bought 2 other books and they were fine. Tried re-downloading it, nada. Is this Sony, or Kobo?

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Epub File Won't Open Properly in FBreader	Marcy	PocketBook	8	05-10-2010 07:43 AM
Can't Open DRM epub file	TonyS01	Astak EZReader	1	03-02-2010 07:48 PM
Open Office ePub for Sony PRS600	Harryplopper	ePub	0	02-23-2010 05:10 AM
sigil doesn't open epub file	cyberbaffled	Sigil	8	11-10-2009 03:28 PM
Bebook can`t open epub file.	adamres	Calibre	4	05-19-2009 08:18 PM

12-15-2010, 01:00 PM	#2
JSWolf Resident Curmudgeon Posts: 73,841 Karma: 128597114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Could be Adobe as well. But give it time. I had one night where downloading eBooks from Overdrive via the library were almost a total disaster. The next day, everything was back to normal.

12-15-2010, 01:21 PM	#3
emonti8384 browneyedgurl Posts: 523 Karma: 356470 Join Date: Dec 2008 Location: Warren, OH Device: PRS-505/950x2, PRS-600 silver, Galaxy III purple, T2 black	K. I'll try it again later then.

12-15-2010, 03:32 PM	#4
emonti8384 browneyedgurl Posts: 523 Karma: 356470 Join Date: Dec 2008 Location: Warren, OH Device: PRS-505/950x2, PRS-600 silver, Galaxy III purple, T2 black	Nope, still doesn't like me.

12-15-2010, 03:38 PM	#6
emonti8384 browneyedgurl Posts: 523 Karma: 356470 Join Date: Dec 2008 Location: Warren, OH Device: PRS-505/950x2, PRS-600 silver, Galaxy III purple, T2 black	Why am I having so much book trouble, lol?

12-15-2010, 07:36 PM	#7
benong Enthusiast Posts: 26 Karma: 10 Join Date: Aug 2007 Location: Petaling Jaya, Malaysia Device: Kindle Fire HD 8.9, Kobo Aura HD, Sony PRS-950	Check the epub file name. Make sure it does not contain characters like "[" etc. Rename the file to something simple. I had this problem once and after I changed the file name it opened normally.

12-15-2010, 11:24 PM	#8
emonti8384 browneyedgurl Posts: 523 Karma: 356470 Join Date: Dec 2008 Location: Warren, OH Device: PRS-505/950x2, PRS-600 silver, Galaxy III purple, T2 black	Still hating me at the present moment. Any other ideas?

12-15-2010, 11:54 PM	#9
Bookworm_Girl E-reader Enthusiast Posts: 4,871 Karma: 36507503 Join Date: Aug 2010 Location: Southwest, USA Device: Kindle Oasis 3; Kobo Aura One; iPad Mini 5	emonti8384, I am sorry that you are having problems. Here are some suggestions. First, did you try purchasing a Sony book just to make sure something isn't messed up in your Sony software? You could go to the category Bargain-Priced and pick a free book for your test. Then you know that Sony works. Second, do you have Adobe Digital Editions installed? If so, did you try to right-click on the acsm file and select Open With > Adobe Digital Editions. If that works, then you know it might be the Sony software. If that does not work, then you know there is something else going on. Third, did you call Kobo Customer Support or even Sony Customer Support? Maybe they have seen this error before? Lastly, this suggestion might seem odd but if you think it is a Kobo Store problem, then maybe you could post a question in the Kobo forum. Perhaps someone on that board is more likely to have seen a similar error message before? Just some thoughts... Good luck!

12-16-2010, 07:36 AM	#10
emonti8384 browneyedgurl Posts: 523 Karma: 356470 Join Date: Dec 2008 Location: Warren, OH Device: PRS-505/950x2, PRS-600 silver, Galaxy III purple, T2 black	You know how you can't purchase more than one ebook at a time? Well I'd bought 2 other ebooks at the same time (I had to check them out seperately-stupid cart system thingy!) and the first one I tried to open it did the same thing but when I clicked on it again it opened just fine. No problem with the 2nd ebook and then third is not loving me at all! I do have ADE installed, maybe I will try and do that-at work till 3pm. I emailed Kobo and Sony to ask what was going on, waiting on a reply. I just want to read!

12-16-2010, 10:53 AM	#11
Bookworm_Girl E-reader Enthusiast Posts: 4,871 Karma: 36507503 Join Date: Aug 2010 Location: Southwest, USA Device: Kindle Oasis 3; Kobo Aura One; iPad Mini 5	If 2 of the 3 work, then maybe it is just a bad book and something is wrong at Kobo. That does happen on occasion. I hope that they respond to you soon so you can keep on reading.

12-16-2010, 06:13 PM	#12
emonti8384 browneyedgurl Posts: 523 Karma: 356470 Join Date: Dec 2008 Location: Warren, OH Device: PRS-505/950x2, PRS-600 silver, Galaxy III purple, T2 black	Just got home and tried it again-nothing. So I did the right click-open with ADE-left click...and it's there. I tried to click on the file again and the error message came up again. Whatever Sony library, you big jerk, pick on someone else!! Hrumph.

Advert

Advert