Dead Kindle - Page 2

JSWolf · 01-07-2008, 12:44 PM

It's dead Jim!

rationalbiker · 01-17-2008, 07:48 PM

I got my Kindle last night and it was "frozen" and unresponsive this morning after a night of charging. All manners of attempting to reset it were unsuccessful. While I did have the opportunity to use the Kindle it was awesome. Frankly though, I'm rather put out by the impending two week wait to get a replacement. Meanwhile the content I purchased (3 books) is useless and the 14 day trials will have just about run out.

Alisa · 01-17-2008, 07:51 PM

Maybe if you point that out to Amazon's customer service, they'll give you another free trial when you get the replacement.

rationalbiker · 01-17-2008, 09:46 PM

Quote:

Originally Posted by Alisa

Maybe if you point that out to Amazon's customer service, they'll give you another free trial when you get the replacement.

I did when I spoke to him this morning. I will probably email them again about it as well.

If not for the dead issue, I was exceedingly happy with the Kindle. But after a long wait already, it's just frustrating to have such a small taste of Kindle goodness only to have it snatched right away from you again for another wait.

Alisa · 01-17-2008, 10:31 PM

I'm sorry. The thought fills me with dread. I can't imagine losing it or having it break, at least not until they're back in stock again. I read a story the other day about some poor reporter that left theirs on a plane. I've been so paranoid about that when traveling. I'm always double-checking it's in my bag. I'm an addict.

TallMomof2 · 01-18-2008, 06:09 PM

I think the battery is a bit flaky. The last time I had problem with my Kindle I had to completely drain my battery and then recharge it. Last night we had a brownout. All of my electronic devices are hooked up to a UPS. The brownout bricked the UPS (it was fairly old and I was using it at max load) and also messed up my Kindle. I could not get the UPS to work, tried different cables, different computers and it wouldn't go into UPS mode. Had to hit reset to get the Kindle to come back up. I left it on overnight and the battery was drained this morning. I recharged the battery and all is good.

But I was pretty freaked for a few hours.

rationalbiker · 01-18-2008, 06:37 PM

Alisa,

Amazon is going to send me a replacement. While they cannot restore the lost time of my trial subscriptions, they are giving me a "promo" credit of $30. Kudos to their customer support and maybe my Kindle downtime will be minimized.

rhbgames · 05-20-2009, 12:45 AM

My Kindle died as well. We had it for 18 months, worked fine. Then, one day my wife discovered that she had let the battery run all the way down and the screen was frozen - the top 10% showing Jane Austen (I think), the rest blank. Fully charging the battery didn't work. Reset, power cycles. Nothing. I even bought a new charger and battery. No joy. Called Amazon, they did the same things above and then told me that it was out of warranty. The best they could do was offer me a refurb Kindle 1 for $180.

I ended up giving my Kindle2 to my wife. Perhaps that means I can buy the DX when it becomes available - as reading maps/diagrams on the Kindles is horribly lame.

Sigh...

I still have the Kindle1 if anyone has any ideas about how to revive it....

Thanks,
RB

JayScore · 01-24-2011, 10:11 AM

Just offering this for information.

My K2 arrived yesterday. Tested it out Everything fine. Downloaded via cable 2 pdf manuals, and ten very small txt files. Also downloaded two freebies. Very happy. This morning I turned it on, and went online, no problem, but when I tried to open one of the pdf files, it told me it couldn't open it because features in the file were not available in the Kindle - despite me opening it several times the previous day. Then it refused to open any other file, simply displaying a blank page with just the title of one of the pdf files across the top. Turned it off and plugged in USB charger. Some time later, I gave up and plugged it into the mains. Eventually it showed green. Held the On slider down until the screen flickered. It began to reset. After a long time, it showed the first page of my Home, but refused to do anything else. So I did the slider bit again, walked away, and went did something other than stare at it with disappointment and fear. Returned after three quarters of an hour, and everything AOK - maybe it would have worked first reset if I'd waited a bit longer. It is a slooooow process.
I do have two questions, though. Does this portend doom and increased likelihood of failure down the road a bit? And should I let Amazon know of my problems as a warning for future contact, rather than just point them at this thread?

First impressions are good, but I immediately felt that I would like control of the screensaver.

Bob.

abookreader · 01-24-2011, 10:20 AM

????

This thread is from 2007.
As far as the K2, I'm guessing you bought it as a refurb from Amazon as that model isn't sold new anymore? I'm not sure how exactly you received it on a Sunday but okay.

I don't think your symptoms are a prediction of anything as it doesn't seem like you allowed it to fully charge before you started using it. I would say let it charge up to a full battery and then do a reset/reboot and see how it goes.

kindlekitten · 01-24-2011, 10:23 AM

welcome to the forums Jay! first of all, you have revived an almost 2 year old thread concerning a different device altogether. it sounds like you have self diagnosed correctly and you did not wait long enough the first time around. if, for any reason you do end up contacting Amazon, I think you will find them extremely cooperative and easy to work with

JayScore · 01-26-2011, 02:46 PM

kindlekitten, Thank you for the welcome. Can I say that a useful thread should never be closed. This was the thread that appeared high up on google when I searched, so it should be maintained.

abookreader. No, I received this NEW device Sunday 23rd January 2011.

2nd paragraph. Read my introduction. "Offering this for information". Clearly, I had made that discovery myself, hence the post, for information, see. Please look up "condescension" in any good dictionary.

abookreader · 01-26-2011, 02:57 PM

Quote:

Clearly, I had made that discovery myself, hence the post, for information, see. Please look up "condescension" in any good dictionary.

Any recommendations?

Sunday delivery wonders aside - where did you purchase a new Kindle 2 from?

And most importantly, is it working now? and welcome to MobileRead.

montalex · 01-26-2011, 04:11 PM

One thing to be aware of when you get a replacement Kindle, is that copying all of your old books to the new Kindle can cause problems, because each book must be indexed for the search function. It is as though the Kindle must read each book. So, it is better not to dump 300 books at a time on your Kindle, or, alternatively, to leave the Kindle on charge overnight while the indexing is happening. There is a thread somewhere on Mobileread about it. I just went through this, and indexing got stuck, so I had to delete the problem book and reload it. If you type some nonsense like "nwzy" in the search window, and hit search, you'll see if there are books still indexing. While your Kindle is indexing, certain functions, like the browser, can be really wonky. Be patient.

chyron8472 · 01-26-2011, 04:48 PM

My mother called Amazon after her Kindle2 was having problems, and Amazon next-day shipped her a new one.

I called Amazon after my wife's Kindle 2 had an issue with the device's plastic shell wherein if you put pressure on one spot, it made a popping noise when you let go. Amazon also next-day mailed a new one to us.

Neither my parents nor myself have Amazon Prime or anything, so this is all on Amazon for just being plain awesome.

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01-07-2008, 12:44 PM	#16
JSWolf Resident Curmudgeon Posts: 73,983 Karma: 128903378 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	It's dead Jim!

01-17-2008, 07:48 PM	#17
rationalbiker Connoisseur Posts: 75 Karma: 361 Join Date: Jan 2008 Location: Va. Beach, VA Device: Kindle	I got my Kindle last night and it was "frozen" and unresponsive this morning after a night of charging. All manners of attempting to reset it were unsuccessful. While I did have the opportunity to use the Kindle it was awesome. Frankly though, I'm rather put out by the impending two week wait to get a replacement. Meanwhile the content I purchased (3 books) is useless and the 14 day trials will have just about run out.

01-17-2008, 07:51 PM	#18
Alisa Gadget Geek Posts: 2,324 Karma: 22221 Join Date: Aug 2007 Device: Paperwhite, Kindle 3 (retired), Skindle 1.2 (retired)	Maybe if you point that out to Amazon's customer service, they'll give you another free trial when you get the replacement.

01-17-2008, 10:31 PM	#20
Alisa Gadget Geek Posts: 2,324 Karma: 22221 Join Date: Aug 2007 Device: Paperwhite, Kindle 3 (retired), Skindle 1.2 (retired)	I'm sorry. The thought fills me with dread. I can't imagine losing it or having it break, at least not until they're back in stock again. I read a story the other day about some poor reporter that left theirs on a plane. I've been so paranoid about that when traveling. I'm always double-checking it's in my bag. I'm an addict.

01-18-2008, 06:09 PM	#21
TallMomof2 Kindlephilia Posts: 2,017 Karma: 1139255 Join Date: Nov 2007 Location: Snowpacolypse 2010 Device: Too many to count	I think the battery is a bit flaky. The last time I had problem with my Kindle I had to completely drain my battery and then recharge it. Last night we had a brownout. All of my electronic devices are hooked up to a UPS. The brownout bricked the UPS (it was fairly old and I was using it at max load) and also messed up my Kindle. I could not get the UPS to work, tried different cables, different computers and it wouldn't go into UPS mode. Had to hit reset to get the Kindle to come back up. I left it on overnight and the battery was drained this morning. I recharged the battery and all is good. But I was pretty freaked for a few hours.

01-18-2008, 06:37 PM	#22
rationalbiker Connoisseur Posts: 75 Karma: 361 Join Date: Jan 2008 Location: Va. Beach, VA Device: Kindle	Alisa, Amazon is going to send me a replacement. While they cannot restore the lost time of my trial subscriptions, they are giving me a "promo" credit of $30. Kudos to their customer support and maybe my Kindle downtime will be minimized.

05-20-2009, 12:45 AM	#23
rhbgames Junior Member Posts: 1 Karma: 10 Join Date: May 2009 Device: Kindle1, Kindle2, Sony Reader	My Kindle died as well. We had it for 18 months, worked fine. Then, one day my wife discovered that she had let the battery run all the way down and the screen was frozen - the top 10% showing Jane Austen (I think), the rest blank. Fully charging the battery didn't work. Reset, power cycles. Nothing. I even bought a new charger and battery. No joy. Called Amazon, they did the same things above and then told me that it was out of warranty. The best they could do was offer me a refurb Kindle 1 for $180. I ended up giving my Kindle2 to my wife. Perhaps that means I can buy the DX when it becomes available - as reading maps/diagrams on the Kindles is horribly lame. Sigh... I still have the Kindle1 if anyone has any ideas about how to revive it.... Thanks, RB

01-24-2011, 10:11 AM	#24
JayScore Member Posts: 11 Karma: 262 Join Date: Jan 2011 Device: Kindle2	Just offering this for information. My K2 arrived yesterday. Tested it out Everything fine. Downloaded via cable 2 pdf manuals, and ten very small txt files. Also downloaded two freebies. Very happy. This morning I turned it on, and went online, no problem, but when I tried to open one of the pdf files, it told me it couldn't open it because features in the file were not available in the Kindle - despite me opening it several times the previous day. Then it refused to open any other file, simply displaying a blank page with just the title of one of the pdf files across the top. Turned it off and plugged in USB charger. Some time later, I gave up and plugged it into the mains. Eventually it showed green. Held the On slider down until the screen flickered. It began to reset. After a long time, it showed the first page of my Home, but refused to do anything else. So I did the slider bit again, walked away, and went did something other than stare at it with disappointment and fear. Returned after three quarters of an hour, and everything AOK - maybe it would have worked first reset if I'd waited a bit longer. It is a slooooow process. I do have two questions, though. Does this portend doom and increased likelihood of failure down the road a bit? And should I let Amazon know of my problems as a warning for future contact, rather than just point them at this thread? First impressions are good, but I immediately felt that I would like control of the screensaver. Bob.

01-24-2011, 10:20 AM	#25
abookreader Wizard Posts: 1,516 Karma: 2567610 Join Date: Oct 2009 Device: Kindles - Keyboard, Fire, 2-US, iPhone, iPAD	???? This thread is from 2007. As far as the K2, I'm guessing you bought it as a refurb from Amazon as that model isn't sold new anymore? I'm not sure how exactly you received it on a Sunday but okay. I don't think your symptoms are a prediction of anything as it doesn't seem like you allowed it to fully charge before you started using it. I would say let it charge up to a full battery and then do a reset/reboot and see how it goes.

01-24-2011, 10:23 AM	#26
kindlekitten Professional Adventuress Posts: 13,368 Karma: 50260224 Join Date: Sep 2009 Location: The Olympic Peninsula on the OTHER Washington! (the big green clean one on the west coast!) Device: Kindle, the original! Times Two! and gifting an International Kindle	welcome to the forums Jay! first of all, you have revived an almost 2 year old thread concerning a different device altogether. it sounds like you have self diagnosed correctly and you did not wait long enough the first time around. if, for any reason you do end up contacting Amazon, I think you will find them extremely cooperative and easy to work with

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01-26-2011, 02:46 PM	#27
JayScore Member Posts: 11 Karma: 262 Join Date: Jan 2011 Device: Kindle2	kindlekitten, Thank you for the welcome. Can I say that a useful thread should never be closed. This was the thread that appeared high up on google when I searched, so it should be maintained. abookreader. No, I received this NEW device Sunday 23rd January 2011. 2nd paragraph. Read my introduction. "Offering this for information". Clearly, I had made that discovery myself, hence the post, for information, see. Please look up "condescension" in any good dictionary.

01-26-2011, 04:11 PM	#29
montalex Fanatic Posts: 556 Karma: 1283268 Join Date: Mar 2010 Device: KindleDX,Kindle 4, Kindle Keyboard 3G	One thing to be aware of when you get a replacement Kindle, is that copying all of your old books to the new Kindle can cause problems, because each book must be indexed for the search function. It is as though the Kindle must read each book. So, it is better not to dump 300 books at a time on your Kindle, or, alternatively, to leave the Kindle on charge overnight while the indexing is happening. There is a thread somewhere on Mobileread about it. I just went through this, and indexing got stuck, so I had to delete the problem book and reload it. If you type some nonsense like "nwzy" in the search window, and hit search, you'll see if there are books still indexing. While your Kindle is indexing, certain functions, like the browser, can be really wonky. Be patient.

01-26-2011, 04:48 PM	#30
chyron8472 Groupie Posts: 180 Karma: 558490 Join Date: Jan 2011 Device: Kindle 5, Amazon Fire 5th Gen, Moto Z Play Droid	My mother called Amazon after her Kindle2 was having problems, and Amazon next-day shipped her a new one. I called Amazon after my wife's Kindle 2 had an issue with the device's plastic shell wherein if you put pressure on one spot, it made a popping noise when you let go. Amazon also next-day mailed a new one to us. Neither my parents nor myself have Amazon Prime or anything, so this is all on Amazon for just being plain awesome.