Backordered Kindle 1 replacement

lismith · 03-06-2010, 11:47 PM

Is anybody else waiting on a refurbished Kindle 1 from Amazon? On February 8 I ordered an out-of-warranty replacement for a broken one. They estimated 2 week delivery, which passed with no Kindle. They keep pushing the date out; now it shows March 30, and I'm getting impatient! I've talked to customer service a couple of times already and they apologize and tell me they are still back-ordered with no ETA. I'm starting to wonder if there is any chance of getting a replacement.

lene1949 · 03-07-2010, 01:40 AM

Are you getting the replacement for free?

You said your Kindle was out of warranty?

lismith · 03-07-2010, 08:42 AM

No it's not free, it's $99 for out-of-warranty replacement. Still, 2 months is a long time to wait!

KlondikeGeoff · 03-07-2010, 12:53 PM

Quote:

Originally Posted by lismith

No it's not free, it's $99 for out-of-warranty replacement. Still, 2 months is a long time to wait!

I agree, but as much as I love my K1 (still going strong after more than a year), I think if it broke, I'd probably go for the K2.

In any case, take a look at eBay or Craigslist. Maybe you could find a K1 for a reasonable price.

joobies · 03-07-2010, 02:39 PM

lismith, sorry to hear about your Kindle. I recently had to replace my original, due to breakage. Same deal.... return your Kindle and add $99.00.
I was lucky to have a quick turnaround.... hope yours arrives soon.

I only briefly thought about the K2. I really like my original.

fugazied · 03-07-2010, 04:58 PM

What a bummer, they must be having stock issues!

If you can wait a little while we may see a Kindle 3 in the next few months? Could be a good excuse for an upgrade.

Solicitous · 03-07-2010, 08:37 PM

Quote:

Originally Posted by fugazied

What a bummer, they must be having stock issues!

If you can wait a little while we may see a Kindle 3 in the next few months? Could be a good excuse for an upgrade.

Really? There have been rumours spreading as early at Feb 2009 about a Kindle 3. I really don't see what extras could be really offered for a Kindle 3. I don't have a Kindle, but I am always keen to see what the next latest-and-greatest readers will come out with. I am scratching my head and can't for the life of me work out what the Kindle 3 would entail.

lene1949 · 03-08-2010, 02:05 AM

Quote:

Originally Posted by lismith

No it's not free, it's $99 for out-of-warranty replacement. Still, 2 months is a long time to wait!

Yes, absolutely... I would probably have sent them an email on a weekly basis... I got my Kindle2 from Amazon to Australia in 4 working days...

It's nice to know they have a thing called 'out-of-warranty replacement', though...

Hope you get it soon...

kevindorsey · 03-08-2010, 12:49 PM

2 months is definitely a long time to await. I would probably complain about that for a bit.

lismith · 03-14-2010, 11:48 PM

I have complained a couple of times, asked for the option to upgrade to Kindle 2 instead... no luck, still waiting.

03-06-2010, 11:47 PM	#1
lismith Member Posts: 14 Karma: 10 Join Date: Oct 2009 Device: Kindle 1	Backordered Kindle 1 replacement Is anybody else waiting on a refurbished Kindle 1 from Amazon? On February 8 I ordered an out-of-warranty replacement for a broken one. They estimated 2 week delivery, which passed with no Kindle. They keep pushing the date out; now it shows March 30, and I'm getting impatient! I've talked to customer service a couple of times already and they apologize and tell me they are still back-ordered with no ETA. I'm starting to wonder if there is any chance of getting a replacement.

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03-07-2010, 01:40 AM	#2
lene1949 Wizard Posts: 1,952 Karma: 213930 Join Date: Oct 2009 Location: Middelfart, Denmark Device: Kindle paper white	Are you getting the replacement for free? You said your Kindle was out of warranty?

03-07-2010, 08:42 AM	#3
lismith Member Posts: 14 Karma: 10 Join Date: Oct 2009 Device: Kindle 1	No it's not free, it's $99 for out-of-warranty replacement. Still, 2 months is a long time to wait!

03-07-2010, 02:39 PM	#5
joobies Addict Posts: 234 Karma: 1856 Join Date: Oct 2008 Location: Midwest USA Device: Kindle 1, Sony PRS-505	lismith, sorry to hear about your Kindle. I recently had to replace my original, due to breakage. Same deal.... return your Kindle and add $99.00. I was lucky to have a quick turnaround.... hope yours arrives soon. I only briefly thought about the K2. I really like my original.

03-07-2010, 04:58 PM	#6
fugazied Wizard Posts: 1,305 Karma: 1958 Join Date: Jan 2009 Device: iPod Touch	What a bummer, they must be having stock issues! If you can wait a little while we may see a Kindle 3 in the next few months? Could be a good excuse for an upgrade.

03-08-2010, 12:49 PM	#9
kevindorsey Evangelist Posts: 488 Karma: 258 Join Date: Mar 2009 Device: kindle	2 months is definitely a long time to await. I would probably complain about that for a bit.

03-14-2010, 11:48 PM	#10
lismith Member Posts: 14 Karma: 10 Join Date: Oct 2009 Device: Kindle 1	I have complained a couple of times, asked for the option to upgrade to Kindle 2 instead... no luck, still waiting.

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