10-23-2009, 06:23 AM | #1 |
Groupie
Posts: 156
Karma: 25846
Join Date: Apr 2007
Location: UK
Device: PRS505
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Access to Sony store
Hello:
This might be in the wrong place, but couldn;t find anywhere else to put it - sorry: I recently wiped my laptop and am trying to re-authorise my PRS505 to the Sony library software. It's asking for my email address and password. I have forgot my password (probably old age), so go down the 'retrieval route' which sends you passwrod to your email address - all well and fine, apart from the fact that I no longer work at my old company and therefore cannot receive the email with the password. Of course I cannot change the email address because I cannot get into the account. Does anyone know who I can contact to try to get this fixed? (I cannot find anything useful on the contact pages for this issue) Thanks. |
10-23-2009, 09:02 AM | #2 |
Wizard
Posts: 3,442
Karma: 300001
Join Date: Sep 2006
Location: Belgium
Device: PRS-500/505/700, Kindle, Cybook Gen3, Words Gear
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Here's a couple of ways to contact support:
http://ebooks.custhelp.com/cgi-bin/e...hp?p_faqid=122 |
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10-23-2009, 09:26 AM | #3 |
Bookaholic
Posts: 14,391
Karma: 54969924
Join Date: Oct 2007
Location: Minnesota
Device: iPad Mini 4, AuraHD, iPhone XR +
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I've found their email support to be pretty useless, but their phone support very good...
Ebook tech support: (877) 263-2863. 9:00 am - 11:00 pm (EST) Mon - Fri 11:00 am - 6:00 pm (EST) Sat & Sun |
10-23-2009, 12:10 PM | #4 |
Da'i
Posts: 1,144
Karma: 1217499
Join Date: Oct 2008
Location: Baltimore
Device: Toshiba Thrive, Kobo Touch, Kindle 1, Aluratek Libre, T-Mobile Comet
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I've had an excellent time with their e-mail support. They were able to quickly resolve my account problems and their response time was excellent (i.e. only a couple hours after I sent the original e-mail).
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10-26-2009, 07:22 AM | #5 |
Groupie
Posts: 156
Karma: 25846
Join Date: Apr 2007
Location: UK
Device: PRS505
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Well: thanks for all the suggestions:
I tried going to teir online live chat help, there were helpful, but ended up saying I neede to ring in as it is a security issue. I decidedI can't be bothered, the old account does not contain any good books anyway (only freebies I got from my free credit when I got the unit), and I don't buy booked from the sony store anyhow. Thanks anyway for all the suggestions. |
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