program freezes

Painterskip · 12-16-2010, 07:50 PM

Apologies if this has been cover previously. I searched the FAQ and forum but didn't find anything...

I've downloaded and installed, twice. Each time, the program starts up just fine and the first time I was able to open an ePub file I downloaded from Google Books. The first problem was when I tried to read that file (Great Expectations).

It opened the reader window and I could view the cover but then couldn't do anything else but close. When I returned to the main program window, nothing seemed to work. I closed the program, rebooted and tried again. This time I got to page two and then nothing.

I uninstalled, re-downloaded and re-installed. I was able to delete the aforementioned book. But as soon as I click on one of the buttons up top, the program ceases to respond. In this case, I thought that I would try to check the news feeds. Nothing. It simply wouldn't respond....

I'm running the program on a 3.2 ghz PC running XP (sp2) with 2 gigs of ram.

Originally I thought that maybe resources were low since I had Photoshop, Picaboo, an image viewer and Firefox with a bunch of windows, all open and running. But it didn't seem to matter.

Any ideas?

Thanks in advance

Painterskip · 12-17-2010, 12:20 PM

So no one has any ideas as to why this program won't run for me?

I just tried launching the stand alone reader by itself and have the exact same problem....none of the icons work, so therefore, that doesn't work either.

I don't get it. I've not had this happen with any other program and believe me, I have many on my PC.

itimpi · 12-17-2010, 12:55 PM

It might be worth setting up your anti-virus/firewall software to allow calibre to run unhindered in case that is what is interfering with it?

Painterskip · 12-17-2010, 02:18 PM

Thanks for the reply. I tried turning off my virus program while locking down my connection, to no avail. I use Avast and Zone Alarm and in the many years I've used them, they never interfered with any program.

I found it odd that very few people have had the same problem.

DoctorOhh · 12-17-2010, 07:14 PM

Quote:

Originally Posted by Painterskip

I found it odd that very few people have had the same problem.

It does seem to be unique to your machine. A new version came out today. Uninstall the current version, reboot your machine and install the new version.

Good Luck.

Painterskip · 12-17-2010, 09:00 PM

Grrrr. I uninstalled my last installation. Just to be sure, I ran CCleaner to make sure that it didn't leave unwanted files anywhere. It did. So I deleted all instances of leftover Calibre files I could find and then downloaded and installed the latest version. This was the first time I was able to actually choose which folder I wanted to use for my library. During the first two installs, I would see that window but it wouldn't accept any mouse clicks. This was also the first time I was given the option of what eReader I would be using. So far, so good.

The main screen appeared. I clicked on the preferences tab and it froze. But it came back a few minutes later. I was then able to open the manual, but those buttons wouldn't work for at least 2 minutes. Then I was able to turn pages, but only a few...then it stopped again. I closed the reader window and tried the prefs button again and this time, it opened. I was able to open the 'Tweaks' window but it would not allow me to scroll either of the two windows there....strange. I closed that and back to the main window and all I can do is open the manual but then I can't turn it's pages....

This is frustrating. Oh...I was checking the CPU usage as I was doing all that and it seemed fine.

kovidgoyal · 12-17-2010, 09:24 PM

Are you using a wacom tablet by any chance?

Painterskip · 12-17-2010, 09:32 PM

Yes! I am. I use the mouse it came with...have been for years. That was going to be one of my next questions, whether it would/could be the problem given that it's the mouse clicks that are the problem.

My other concern, after search past forum posts again, was my fonts. I probably have too many and could possibly have some that Calibre doesn't like...apparently this was a problem for someone else.

I tried running Calibre from the command line. It seemed to pop up rather quickly and didn't freeze the first time I clicked on the prefs tab...but then it froze within a few clicks.

Should I try a different mouse?

Skip

kovidgoyal · 12-17-2010, 09:37 PM

yes, there is an incompatibility between wacom mice and the graphics toolkit calibre uses.

DoctorOhh · 12-17-2010, 09:37 PM

Quote:

Originally Posted by Painterskip

Yes! I am. Should I try a different mouse

A simple google search would have help you out. Try the pen instead of the mouse.

Painterskip · 12-17-2010, 09:42 PM

Kovid,

That did the trick...I plugged in a USB mouse and all is fine. First time I ever had problems with it though. Thank you!

Walt...
So what would I have done a Google Search for, exactly? Since the Wacom mouse never interfered with any other program..ever, I never gave it a thought.

Skip

12-16-2010, 07:50 PM	#1
Painterskip Junior Member Posts: 6 Karma: 10 Join Date: Dec 2010 Location: SW FL Device: Nook Color	program freezes Apologies if this has been cover previously. I searched the FAQ and forum but didn't find anything... I've downloaded and installed, twice. Each time, the program starts up just fine and the first time I was able to open an ePub file I downloaded from Google Books. The first problem was when I tried to read that file (Great Expectations). It opened the reader window and I could view the cover but then couldn't do anything else but close. When I returned to the main program window, nothing seemed to work. I closed the program, rebooted and tried again. This time I got to page two and then nothing. I uninstalled, re-downloaded and re-installed. I was able to delete the aforementioned book. But as soon as I click on one of the buttons up top, the program ceases to respond. In this case, I thought that I would try to check the news feeds. Nothing. It simply wouldn't respond.... I'm running the program on a 3.2 ghz PC running XP (sp2) with 2 gigs of ram. Originally I thought that maybe resources were low since I had Photoshop, Picaboo, an image viewer and Firefox with a bunch of windows, all open and running. But it didn't seem to matter. Any ideas? Thanks in advance

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12-17-2010, 12:20 PM	#2
Painterskip Junior Member Posts: 6 Karma: 10 Join Date: Dec 2010 Location: SW FL Device: Nook Color	So no one has any ideas as to why this program won't run for me? I just tried launching the stand alone reader by itself and have the exact same problem....none of the icons work, so therefore, that doesn't work either. I don't get it. I've not had this happen with any other program and believe me, I have many on my PC.

12-17-2010, 12:55 PM	#3
itimpi Wizard Posts: 4,552 Karma: 950151 Join Date: Nov 2008 Device: Sony PRS-950, iphone/ipad (Marvin/iBooks/QuickReader)	It might be worth setting up your anti-virus/firewall software to allow calibre to run unhindered in case that is what is interfering with it?

12-17-2010, 02:18 PM	#4
Painterskip Junior Member Posts: 6 Karma: 10 Join Date: Dec 2010 Location: SW FL Device: Nook Color	Thanks for the reply. I tried turning off my virus program while locking down my connection, to no avail. I use Avast and Zone Alarm and in the many years I've used them, they never interfered with any program. I found it odd that very few people have had the same problem.

12-17-2010, 09:00 PM	#6
Painterskip Junior Member Posts: 6 Karma: 10 Join Date: Dec 2010 Location: SW FL Device: Nook Color	Grrrr. I uninstalled my last installation. Just to be sure, I ran CCleaner to make sure that it didn't leave unwanted files anywhere. It did. So I deleted all instances of leftover Calibre files I could find and then downloaded and installed the latest version. This was the first time I was able to actually choose which folder I wanted to use for my library. During the first two installs, I would see that window but it wouldn't accept any mouse clicks. This was also the first time I was given the option of what eReader I would be using. So far, so good. The main screen appeared. I clicked on the preferences tab and it froze. But it came back a few minutes later. I was then able to open the manual, but those buttons wouldn't work for at least 2 minutes. Then I was able to turn pages, but only a few...then it stopped again. I closed the reader window and tried the prefs button again and this time, it opened. I was able to open the 'Tweaks' window but it would not allow me to scroll either of the two windows there....strange. I closed that and back to the main window and all I can do is open the manual but then I can't turn it's pages.... This is frustrating. Oh...I was checking the CPU usage as I was doing all that and it seemed fine.

12-17-2010, 09:24 PM	#7
kovidgoyal creator of calibre Posts: 43,858 Karma: 22666666 Join Date: Oct 2006 Location: Mumbai, India Device: Various	Are you using a wacom tablet by any chance?

12-17-2010, 09:32 PM	#8
Painterskip Junior Member Posts: 6 Karma: 10 Join Date: Dec 2010 Location: SW FL Device: Nook Color	Yes! I am. I use the mouse it came with...have been for years. That was going to be one of my next questions, whether it would/could be the problem given that it's the mouse clicks that are the problem. My other concern, after search past forum posts again, was my fonts. I probably have too many and could possibly have some that Calibre doesn't like...apparently this was a problem for someone else. I tried running Calibre from the command line. It seemed to pop up rather quickly and didn't freeze the first time I clicked on the prefs tab...but then it froze within a few clicks. Should I try a different mouse? Skip

12-17-2010, 09:37 PM	#9
kovidgoyal creator of calibre Posts: 43,858 Karma: 22666666 Join Date: Oct 2006 Location: Mumbai, India Device: Various	yes, there is an incompatibility between wacom mice and the graphics toolkit calibre uses.

12-17-2010, 09:42 PM	#11
Painterskip Junior Member Posts: 6 Karma: 10 Join Date: Dec 2010 Location: SW FL Device: Nook Color	Kovid, That did the trick...I plugged in a USB mouse and all is fine. First time I ever had problems with it though. Thank you! Walt... So what would I have done a Google Search for, exactly? Since the Wacom mouse never interfered with any other program..ever, I never gave it a thought. Skip

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