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NiaTrue · 03-10-2011, 03:07 PM

Another Update: As it turns out, re-registering your eDGe has at least one drawback: Doing so may result in having to re-authorize your eDGe with Adobe, whcih in turn may result in not being able to open purchased ebooks. I have one and only one Adobe ID, but since I re-registerd and re-authorized my eDGe, I can't open any of my purchased ebooks. I get an error message that says "This content is licensed to another user." Who, me?

I think the only solution is to reload all of them--sans annotations. Someone correct me if I'm wrong.

Such. A. Pain.

borisb · 03-10-2011, 03:54 PM

You may want to check with Tech Support for suggestions on this specific scenario.

NiaTrue · 03-10-2011, 03:59 PM

Already have. I'm waiting for a response. I've been having, all of a sudden, multiple problems, which I think are related: the cookie problem, which resulted in having to re-register, which in turn caused the can't-open-purchased-ebooks problem, which has now caused a "bad device key" problem; and a problem opening email attachments. I can't. Open email attachments, that is, of any kind, no matter the browser.

borisb · 03-10-2011, 04:01 PM

Possibly it's time for a factory reset...

NiaTrue · 03-10-2011, 04:03 PM

That idea has been trying to convince me that it's a good idea. I've been resisting, but I now think it's inevitable.

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03-10-2011, 03:07 PM	#16
NiaTrue Edge User	Another Update: As it turns out, re-registering your eDGe has at least one drawback: Doing so may result in having to re-authorize your eDGe with Adobe, whcih in turn may result in not being able to open purchased ebooks. I have one and only one Adobe ID, but since I re-registerd and re-authorized my eDGe, I can't open any of my purchased ebooks. I get an error message that says "This content is licensed to another user." Who, me? I think the only solution is to reload all of them--sans annotations. Someone correct me if I'm wrong. Such. A. Pain.

03-10-2011, 03:54 PM	#17
borisb Edge User	You may want to check with Tech Support for suggestions on this specific scenario.

03-10-2011, 03:59 PM	#18
NiaTrue Edge User	Already have. I'm waiting for a response. I've been having, all of a sudden, multiple problems, which I think are related: the cookie problem, which resulted in having to re-register, which in turn caused the can't-open-purchased-ebooks problem, which has now caused a "bad device key" problem; and a problem opening email attachments. I can't. Open email attachments, that is, of any kind, no matter the browser.

03-10-2011, 04:01 PM	#19
borisb Edge User	Possibly it's time for a factory reset...

03-10-2011, 04:03 PM	#20
NiaTrue Edge User	That idea has been trying to convince me that it's a good idea. I've been resisting, but I now think it's inevitable.

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