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Old 10-02-2012, 02:47 AM   #31
david_e
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Quote:
Originally Posted by unaj41 View Post
If you don't understand or see what the issue is here then i am sorry, I can't help ... If you agree with Kobo's policy or really think that I only inquired about it then I can't help either ... If you're joking then yes, I agree - this whole thing very much feels like a joke rather then an act of a professional, customer oriented company ...
No apologies necessary, no help needed, no jokes here...

I understand what your expectation was, to get a refund, and I'm not saying you aren't deserved of a refund, I'm saying not getting what you didn't request doesn't equate to bad service.

I always get what I want. I'm very clear in my requests, I'm exceedingly polite when I make them, and I position myself so that the person who fulfills these requests WANTS to help me.
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Old 10-04-2012, 08:55 PM   #32
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Just to close this thread: couple of days ago I was contacted by Kobo Executive Care representative who, after short chat, refunded the whole cost of the book. That is the customer care I was looking for! Thanks Kobo.
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Old 10-04-2012, 10:23 PM   #33
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Quote:
Originally Posted by PeterT View Post
@Mrs_Often:

My experience has actually been very positive with Kobo and formatting issues; I've either receifved a new copy, or a full refund while the old book remains in my account.
+1

I've had two cases, both resulting in a store credit.
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