06-18-2014, 06:00 AM | #16 |
Addict
Posts: 398
Karma: 96448
Join Date: Dec 2013
Device: iPad
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06-18-2014, 10:41 AM | #17 |
Resident Curmudgeon
Posts: 73,983
Karma: 128903378
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
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06-18-2014, 03:26 PM | #18 |
Bookmaker & Cat Slave
Posts: 11,462
Karma: 158448243
Join Date: Apr 2010
Location: Phoenix, AZ
Device: K2, iPad, KFire, PPW, Voyage, NookColor. 2 Droid, Oasis, Boox Note2
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06-18-2014, 04:28 PM | #19 | |
Bookmaker & Cat Slave
Posts: 11,462
Karma: 158448243
Join Date: Apr 2010
Location: Phoenix, AZ
Device: K2, iPad, KFire, PPW, Voyage, NookColor. 2 Droid, Oasis, Boox Note2
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Quote:
THEN, this guy had the nerve to email me and tell me how much better my company would be if I just had video demos (for every single email provider out there, mind you, for every various type of computer) to tell them how to do things. I never emailed him back, because I was afraid of what I'd say. We state, in no uncertain terms, not less than 3x before somebody orders a book that we don't provide tech support. We also tell them that they have to know how to load, download, upload, and install programs on their onw computers. Nonetheless, it's my single largest overhead item, after the bookmaking. Not normal emailing; just tech support, ubiquitously for "can't download ADE," "can't load to Previewer," "can't find my downloaded files," and my latest fave, the "file is corrupted because my computer saves files sans file extensions" hoohah, for which I blame Mac first and MS second. I seriously don't understand why people think our time is free, or that hours of tech support are included in our bookmaking fees, which are not expensive. It's a constant source of frustration for us. It's a problem I've never been able to solve, in the last 5 years. Hitch |
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