Trouble connecting to Sony eBook store

thorswitch · 07-28-2008, 02:18 AM

I'm having trouble with reaching the Sony store using the CONNECT software. Every time I try I get a message saying "Page not available" and giving me the option of going to the Sony eBook store home page (which is where I was trying to get to in the first place, so that link doesn't work) or to Customer Service, which is, of course, currently closed.

I *can* get to it via the web, but, of course, you have to be using the software to download anything.

Also, for some reason, my minimize and close buttons in the upper right corner of the software are missing.

I've tried uninstalling and reinstalling the software - I even uninstalled it, ran 2 different registry cleaners until both came up with 0 errors, ran CrapCleaner and another drive cleaner, rebooted to make sure any files that might have been open were closed, re-ran all 4 of the cleaners, reinstalled the software, and it STILL came up with no close or minimize buttons and unable to connect.

Any suggestions?

Patricia · 07-28-2008, 08:11 AM

Does your Connect/Ebook Library have a little open book Icon on the top left of the page? You can click that for restore/minimise/ full view.

Someone else has had your problem, and a solution is discussed here:
https://www.mobileread.com/forums/showthread.php?t=25659

Let us know whether it works for you.

thorswitch · 07-28-2008, 12:56 PM

Thanks - that helped with at least part of the problem. I didn't have the little book icon you mentioned, but when I went to the other thread, I followed the steps for turning off DEP for eBook Library and that at least got me my controls back (including the book icon.) I still couldn't connect to the store, so I followed the other set of instructions to do a clean reinstall, but that didn't help with connecting to the store, either.

So as it stands, I do have my controls back, but I still can't reach the store...

Patricia · 07-28-2008, 06:42 PM

Some advice on installing ebook library:
https://www.mobileread.com/forums/showthread.php?t=26849
https://www.mobileread.com/forums/showthread.php?t=24827

07-28-2008, 02:18 AM	#1
thorswitch Clueless (but nice!) Newb Posts: 58 Karma: 14701 Join Date: Jun 2008 Device: Kindle Fire HD	Trouble connecting to Sony eBook store I'm having trouble with reaching the Sony store using the CONNECT software. Every time I try I get a message saying "Page not available" and giving me the option of going to the Sony eBook store home page (which is where I was trying to get to in the first place, so that link doesn't work) or to Customer Service, which is, of course, currently closed. I can get to it via the web, but, of course, you have to be using the software to download anything. Also, for some reason, my minimize and close buttons in the upper right corner of the software are missing. I've tried uninstalling and reinstalling the software - I even uninstalled it, ran 2 different registry cleaners until both came up with 0 errors, ran CrapCleaner and another drive cleaner, rebooted to make sure any files that might have been open were closed, re-ran all 4 of the cleaners, reinstalled the software, and it STILL came up with no close or minimize buttons and unable to connect. Any suggestions?

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07-28-2008, 08:11 AM	#2
Patricia Reader Posts: 11,504 Karma: 8720163 Join Date: May 2007 Location: South Wales, UK Device: Sony PRS-500, PRS-505, Asus EEEpc 4G	Does your Connect/Ebook Library have a little open book Icon on the top left of the page? You can click that for restore/minimise/ full view. Someone else has had your problem, and a solution is discussed here: https://www.mobileread.com/forums/showthread.php?t=25659 Let us know whether it works for you.

07-28-2008, 12:56 PM	#3
thorswitch Clueless (but nice!) Newb Posts: 58 Karma: 14701 Join Date: Jun 2008 Device: Kindle Fire HD	Thanks - that helped with at least part of the problem. I didn't have the little book icon you mentioned, but when I went to the other thread, I followed the steps for turning off DEP for eBook Library and that at least got me my controls back (including the book icon.) I still couldn't connect to the store, so I followed the other set of instructions to do a clean reinstall, but that didn't help with connecting to the store, either. So as it stands, I do have my controls back, but I still can't reach the store...

07-28-2008, 06:42 PM	#4
Patricia Reader Posts: 11,504 Karma: 8720163 Join Date: May 2007 Location: South Wales, UK Device: Sony PRS-500, PRS-505, Asus EEEpc 4G	Some advice on installing ebook library: https://www.mobileread.com/forums/showthread.php?t=26849 https://www.mobileread.com/forums/showthread.php?t=24827

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