12-29-2012, 07:41 AM | #1 |
Addict
Posts: 308
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Join Date: Feb 2008
Location: Naperville, IL, MidGard
Device: See Signature
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Help with Amazon
Guys,
I am looking for some suggestions with a billing issue with Amazon. I had ordered a FireHD 8.9 LTE on the 10th when Amazon had the $50.00 off coupon. The device never left the factory (tracking number showed just the printing of the label only). I called Amazon Kindle customer service and they could not figure it out and they sent me a new FireHD 8.9 on the 13th and it arrived with no issues. Well some employee at Amazon found the 10th package in the factory and processed it as a refund (never contacted me!) and I now have the monies in my checking account for the first purchase. I called Amazon and tried to explain the issue and they thanked me for my honesty and asked my to dispute my credit with my bank. i called my bank and they never heard of someone trying a dispute a CREDIT and have no idea to to proceed. I would love any suggestions! |
12-29-2012, 10:01 AM | #2 |
Now what?
Posts: 59,043
Karma: 135181808
Join Date: Feb 2009
Location: Durham, NC
Device: Every Kindle Ever Made & To Be Made!
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There have been other reports of Amazon issuing "double" credits or unearned credits for something that didn't actually ship - some folk keep them without problem, others have reported that Amazon eventually figures out what happened and then bills your credit card again.
Best advice - wait & see if Amazon accountants straighten out your account. |
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12-29-2012, 10:12 AM | #3 | |
Series Addict
Posts: 6,180
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Join Date: Dec 2010
Location: Florida, USA
Device: Kindle Paperwhite (2nd Gen)
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Quote:
Keep the funds available JIC. They'll either bill you or not. My guess is that if nothing happens in the next 3 months or so, then it probably never will, (Amazon has been known to reward honesty with inaction) but that is just a guess. |
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12-29-2012, 10:12 AM | #4 | |
The Grand Mouse 高貴的老鼠
Posts: 71,540
Karma: 306214458
Join Date: Jul 2007
Location: Norfolk, England
Device: Kindle Voyage
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Quote:
Then make sure you set the money aside and wait. |
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