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Old 08-20-2012, 02:07 AM   #1
markhobbs
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Hello - Help!!!
Not sure if this is the right place to ask this question - but here goes.

My Kindle Keyboard WiFi has a totally corrupted screen. It's impossible to navigate as nothing is clear.

I have tried all of the suggestions on Amazon's help pages. Have rang their help desk twice. On one occasion I was nearly able to understand the lady. Both employees seem to this the Kindle is DEAD.

Are they are any suggestions please?

Thanks
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Old 08-20-2012, 08:48 AM   #2
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Old 08-20-2012, 02:25 PM   #3
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Quote:
Originally Posted by markhobbs View Post
Are they are any suggestions please?
Corrupt screen, I presume you mean something like there are a lot of lines on it, parts of it are frozen etc - like the following images shown here: google search for broken Kindle screen.

So the screen is cracked beneath the surface which means your Kindle is, as Amazon have stated, pretty much dead. There's not really a solution other than getting a new one. Usually they will offer you a replacement at a reduced cost, did they not do that?
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Old 08-21-2012, 10:41 AM   #4
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Originally Posted by markhobbs View Post
My Kindle Keyboard WiFi has a totally corrupted screen. It's impossible to navigate as nothing is clear.
Your Kindle is the politician model. The corruption and obfuscation are completely normal and cannot be overwritten. Please apply the massive bribery patch. This patch will allow limited navigation. This patch must be reapplied on a regular basis.

Your only alternative is insurrection. Throw the tyrant out.
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Old 08-21-2012, 12:52 PM   #5
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Quote:
Originally Posted by Fluribus View Post
Your Kindle is the politician model. ..
Your only alternative is insurrection. Throw the tyrant out.
No doubt one or two people will find your post very amusing, Fluribus. But Mark has a genuine problem, and is new to the forum. You're not exactly helping him with what is undoubtedly a stressful situation.

Mike
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Old 08-21-2012, 12:56 PM   #6
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Mark,

Take a look at the photo in Post #6, here: https://www.mobileread.com/forums/sho...=kindle+screen

If that's what your screen looks like, then you have a fractured substrate. As you'll see from that thread, your only recourse is to replace the Kindle. You can try to get a free or reduced-price replacement from Amazon, but there's no guarantee you will succeed.

I was lucky. I hope you are too.

Mike
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Old 08-21-2012, 01:14 PM   #7
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Quote:
Originally Posted by Mike L View Post
No doubt one or two people will find your post very amusing, Fluribus. But Mark has a genuine problem, and is new to the forum. You're not exactly helping him with what is undoubtedly a stressful situation.

Mike
I found the reply hilarious. Lighten up a little.
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Old 08-21-2012, 01:47 PM   #8
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Get Kindle support on the horn again, and perhaps they'll be able to replace it or give you a good deal on a replacement.

Good luck!
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Old 08-21-2012, 01:49 PM   #9
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No doubt one or two people will find your post very amusing, Fluribus. But Mark has a genuine problem, and is new to the forum. You're not exactly helping him with what is undoubtedly a stressful situation.

Mike
Strip out the humor and you will see that I told him that it was broken and needed to be replaced. That is what Amazon told him. That is what l_macd told him. Now you are telling it to him.
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Old 08-22-2012, 05:12 AM   #10
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Brand new Kindle 4's are on sale at Walmart (19~25 Aug) this week. Pay $79 and get a free $30 gift card; which can be used immediately to buy something else. Such a deal.
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Old 08-22-2012, 09:42 PM   #11
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Brand new Kindle 4's are on sale at Walmart (19~25 Aug) this week. Pay $79 and get a free $30 gift card; which can be used immediately to buy something else. Such a deal.
It is but you've got to find it first!! I haven't seen a Kindle other than Fire in the Niagara Falls/Buffalo area for months.
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