Is Irex still around

HappyMartin · 04-24-2008, 02:17 AM

It has been 3 and a half months since I sent my iliad in for repairs. Not a word from irex. Now I write everyday and everyday I add a note to the open ticket. Not a peep out of them. Its like I am dead and haven't figured it out yet. Or they are dead and I haven't figured that out yet. Or my iliad is dead and they....

tribble · 04-24-2008, 03:12 AM

Hi Martin!

Send me your ticket number, your MAC address and your full name and address, and i will see what i can find out for you.

HappyMartin · 04-24-2008, 03:17 AM

00167C0028B7 Mac Address AAM-715435 Ticket number.

Thanks Tribble. I have been battling with this one for ages and never thought about asking for help here. Dumb of me because I know how helpful people here are in general and you in particular. Today I hit on the idea of submitting a new ticket to try to get noticed. Perhaps that will work.

Gogolo · 04-24-2008, 07:46 AM

My experience is: Call them and things are going a lot faster!
Greetings
Gogolo

HappyMartin · 04-24-2008, 09:36 AM

From South Africa can be very expensive. We have a telecom monopoly here but I might have to.

tribble · 04-24-2008, 09:43 AM

Hehe, i have been to Johannesburg just before christmas. Visited my sister and her husband. We used prepaid calling cards, but it was no fun. Worse quality than skype.

I'll check into it tomorrow.

HappyMartin · 04-24-2008, 10:10 AM

See what I mean.

Blue · 04-24-2008, 01:14 PM

My experience: open a new ticket everyday, don't use your original ticket 'cause they don't check them regulary. Just open a new ticket an refer to your original one.

zerospinboson · 04-24-2008, 03:45 PM

have you considered using skype? (if you have a decent-ish connection it should work fine).. buy €10 worth of credit, and call the +3140....... number? it's a local one anyway, so it should only cost €.02/minute via skype.. you should be able to wait quite a while if you have to

tribble · 04-25-2008, 05:08 AM

Hi Martin!

Techsupport says, that your device has been sent back on February 18th. The are now checking for a tracking number, so they can find out, where your iLiad is. I hope they will find it soon.

Best regards
Falk

HappyMartin · 04-25-2008, 11:46 AM

Thanks Tribble. Heard from irex finally and they say it was sent back in March. Anyway it was sent back. I still have no idea if it was fixed or what. Also have no idea where it is of course.

Thanks for all your trouble. I really miss it

zerospinboson · 04-25-2008, 12:16 PM

well, let's just hope HappyMartin won't have to ask the admins to change his forum nick into SadMartin

HappyMartin · 04-25-2008, 12:52 PM

Nope, when I was sad I stayed away. Now I think my reader will get found or I will have enough money for another I am back and happy again.

MarkRPenn · 04-26-2008, 10:34 AM

I don't wish to put an unecessary dampener on your hopes HappyMartin, but iRex told me my replacement iLiad had been sent to me, and signed for by someone I've never heard of, before I'd even returned it to them!! Given that they told Tribble they'd sent it in February, but told you they'd sent it in March, I reckon a little pessimism is actually justified in this case.

I hope I'm wrong and you get it back very soon, but the sad fact is that iRex don't have the slightest clue what they're doing

Mark

HappyMartin · 05-05-2008, 07:38 AM

What is very annoying is that the only information I get is from Tribble. He has told me my iliad was repaired and returned to me but for some reason it was not delivered and was returned to Europe. Now it seems to be stuck in Germany. All I got out of Irex after at least 15 emails was a note to say that the device was missing. They were unable to tell me that it had been repaired or what was wrong with it. They have since then not contacted me.

This is the worst service I have ever had outside of the deplorable South African banking sector (don't ask).

04-24-2008, 02:17 AM	#1
HappyMartin Martin Kristiansen Posts: 1,546 Karma: 8480958 Join Date: Aug 2007 Location: Johannesburg Device: Kindle International Ipad 2	Is Irex still around It has been 3 and a half months since I sent my iliad in for repairs. Not a word from irex. Now I write everyday and everyday I add a note to the open ticket. Not a peep out of them. Its like I am dead and haven't figured it out yet. Or they are dead and I haven't figured that out yet. Or my iliad is dead and they....

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04-24-2008, 03:12 AM	#2
tribble iLiad Maniac Posts: 1,382 Karma: 2369 Join Date: Apr 2006 Location: Germany Device: Bookeen Opus (i love that thing) and iPad (what an irony)	Hi Martin! Send me your ticket number, your MAC address and your full name and address, and i will see what i can find out for you.

04-24-2008, 03:17 AM	#3
HappyMartin Martin Kristiansen Posts: 1,546 Karma: 8480958 Join Date: Aug 2007 Location: Johannesburg Device: Kindle International Ipad 2	00167C0028B7 Mac Address AAM-715435 Ticket number. Thanks Tribble. I have been battling with this one for ages and never thought about asking for help here. Dumb of me because I know how helpful people here are in general and you in particular. Today I hit on the idea of submitting a new ticket to try to get noticed. Perhaps that will work.

04-24-2008, 07:46 AM	#4
Gogolo Addict Posts: 353 Karma: 92 Join Date: Sep 2007 Device: DR1000S, Nook ST (rooted), Kobo Aura one (ksm)	My experience is: Call them and things are going a lot faster! Greetings Gogolo

04-24-2008, 09:36 AM	#5
HappyMartin Martin Kristiansen Posts: 1,546 Karma: 8480958 Join Date: Aug 2007 Location: Johannesburg Device: Kindle International Ipad 2	From South Africa can be very expensive. We have a telecom monopoly here but I might have to.

04-24-2008, 09:43 AM	#6
tribble iLiad Maniac Posts: 1,382 Karma: 2369 Join Date: Apr 2006 Location: Germany Device: Bookeen Opus (i love that thing) and iPad (what an irony)	Hehe, i have been to Johannesburg just before christmas. Visited my sister and her husband. We used prepaid calling cards, but it was no fun. Worse quality than skype. I'll check into it tomorrow.

04-24-2008, 10:10 AM	#7
HappyMartin Martin Kristiansen Posts: 1,546 Karma: 8480958 Join Date: Aug 2007 Location: Johannesburg Device: Kindle International Ipad 2	See what I mean.

04-24-2008, 01:14 PM	#8
Blue Connoisseur Posts: 56 Karma: 63 Join Date: Apr 2007	My experience: open a new ticket everyday, don't use your original ticket 'cause they don't check them regulary. Just open a new ticket an refer to your original one.

04-24-2008, 03:45 PM	#9
zerospinboson "Assume a can opener..." Posts: 755 Karma: 1942109 Join Date: Mar 2008 Location: Local Cluster Device: iLiad v2, DR1000	have you considered using skype? (if you have a decent-ish connection it should work fine).. buy €10 worth of credit, and call the +3140....... number? it's a local one anyway, so it should only cost €.02/minute via skype.. you should be able to wait quite a while if you have to

04-25-2008, 05:08 AM	#10
tribble iLiad Maniac Posts: 1,382 Karma: 2369 Join Date: Apr 2006 Location: Germany Device: Bookeen Opus (i love that thing) and iPad (what an irony)	Hi Martin! Techsupport says, that your device has been sent back on February 18th. The are now checking for a tracking number, so they can find out, where your iLiad is. I hope they will find it soon. Best regards Falk

04-25-2008, 11:46 AM	#11
HappyMartin Martin Kristiansen Posts: 1,546 Karma: 8480958 Join Date: Aug 2007 Location: Johannesburg Device: Kindle International Ipad 2	Thanks Tribble. Heard from irex finally and they say it was sent back in March. Anyway it was sent back. I still have no idea if it was fixed or what. Also have no idea where it is of course. Thanks for all your trouble. I really miss it

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04-25-2008, 12:16 PM	#12
zerospinboson "Assume a can opener..." Posts: 755 Karma: 1942109 Join Date: Mar 2008 Location: Local Cluster Device: iLiad v2, DR1000	well, let's just hope HappyMartin won't have to ask the admins to change his forum nick into SadMartin

04-25-2008, 12:52 PM	#13
HappyMartin Martin Kristiansen Posts: 1,546 Karma: 8480958 Join Date: Aug 2007 Location: Johannesburg Device: Kindle International Ipad 2	Nope, when I was sad I stayed away. Now I think my reader will get found or I will have enough money for another I am back and happy again.

04-26-2008, 10:34 AM	#14
MarkRPenn Connoisseur Posts: 83 Karma: 29 Join Date: Oct 2007 Location: Portsmouth, UK Device: Irex Iliad	I don't wish to put an unecessary dampener on your hopes HappyMartin, but iRex told me my replacement iLiad had been sent to me, and signed for by someone I've never heard of, before I'd even returned it to them!! Given that they told Tribble they'd sent it in February, but told you they'd sent it in March, I reckon a little pessimism is actually justified in this case. I hope I'm wrong and you get it back very soon, but the sad fact is that iRex don't have the slightest clue what they're doing Mark

05-05-2008, 07:38 AM	#15
HappyMartin Martin Kristiansen Posts: 1,546 Karma: 8480958 Join Date: Aug 2007 Location: Johannesburg Device: Kindle International Ipad 2	What is very annoying is that the only information I get is from Tribble. He has told me my iliad was repaired and returned to me but for some reason it was not delivered and was returned to Europe. Now it seems to be stuck in Germany. All I got out of Irex after at least 15 emails was a note to say that the device was missing. They were unable to tell me that it had been repaired or what was wrong with it. They have since then not contacted me. This is the worst service I have ever had outside of the deplorable South African banking sector (don't ask).