Kobo Arcs have a defect

mwatson · 07-17-2014, 12:55 AM

I would not buy a Kobo Arc. I paid almost $300 for my Arc 14 months ago - I have used it lightly on vacation and not for a few months. Went to charge it up the other day and it would not charge - the USB port is not taking a charge. If I held it in really hard and wiggled the cord it would charge as I was holding it but would stop when I let go. After 2x charging it this way something inside broke off and now I can't even get the cord in. Kobo customer care is not willing to repair or replace. I went on-line and found that many others have had the same problem. Customer service was strange - phoned me twice after 9:00 pm and came up as UNKNOWN name and number. I will not by another of their products.

fordman · 07-17-2014, 07:03 PM

My wife had a kobo arc that she bought 18 months ago. A couple of weeks ago it wouldn't charge either. Some of the soldering broke where it was plugged in. We were not to upset though as the thing had a ton of usage. Instead of trying to get it fixed she just bought another one for half the price (here in Canada) than her first one. Then I went last week and bought one for myself which included a Kobo sleepcover for $110 cdn. Can't beat that deal on a pretty decent tablet. Just have to be careful when plugging in charging cord. I think there have been other tablets that have suffered from that same issue (ie Samsung Tabs)

anesthezea · 07-17-2014, 07:22 PM

My Kindle Fire 1st Gen had a similar issue with the charging port. It was out of warranty, but Amazon gave me a great discount on a Fire HD to replace it.

booklover6 · 07-18-2014, 06:31 AM

I believe the original Nexus 7 (2012) tablet had a similar problem.

07-17-2014, 12:55 AM	#1
mwatson Junior Member Posts: 1 Karma: 10 Join Date: Jul 2014 Device: Kobo Arc	Kobo Arcs have a defect I would not buy a Kobo Arc. I paid almost $300 for my Arc 14 months ago - I have used it lightly on vacation and not for a few months. Went to charge it up the other day and it would not charge - the USB port is not taking a charge. If I held it in really hard and wiggled the cord it would charge as I was holding it but would stop when I let go. After 2x charging it this way something inside broke off and now I can't even get the cord in. Kobo customer care is not willing to repair or replace. I went on-line and found that many others have had the same problem. Customer service was strange - phoned me twice after 9:00 pm and came up as UNKNOWN name and number. I will not by another of their products.

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07-17-2014, 07:03 PM	#2
fordman Member Posts: 17 Karma: 12048 Join Date: Jan 2013 Device: Kobo Wifi, PW2	My wife had a kobo arc that she bought 18 months ago. A couple of weeks ago it wouldn't charge either. Some of the soldering broke where it was plugged in. We were not to upset though as the thing had a ton of usage. Instead of trying to get it fixed she just bought another one for half the price (here in Canada) than her first one. Then I went last week and bought one for myself which included a Kobo sleepcover for $110 cdn. Can't beat that deal on a pretty decent tablet. Just have to be careful when plugging in charging cord. I think there have been other tablets that have suffered from that same issue (ie Samsung Tabs)

07-17-2014, 07:22 PM	#3
anesthezea Groupie Posts: 167 Karma: 2627964 Join Date: Aug 2010 Location: Alabama, USA Device: Kobo Aura One, Kobo Libra 2	My Kindle Fire 1st Gen had a similar issue with the charging port. It was out of warranty, but Amazon gave me a great discount on a Fire HD to replace it.

07-18-2014, 06:31 AM	#4
booklover6 Grand Sorcerer Posts: 6,533 Karma: 14008730 Join Date: May 2008 Location: PA (USA) Device: Kobo Clara, 2E, Libre, PW4, PW5, 2022 Kindle	I believe the original Nexus 7 (2012) tablet had a similar problem.