4 days left to return Kindle...need advice fast

hope815 · 10-20-2010, 09:11 AM

I just purchased my first Kindle (latest generation w/3G) from Staples and they only give 14 days for return.
I downloaded my first book and I have no problems with the screen, reading, flipping pages...it's easy to use in that respect.
I obviously haven't come across all the issues I expect will come in the future, but a few that have me baffled:

1. When you bookmark a page, I see it puts it into My Clippings on the home page...but I can't find a way to actually go to that location that has been bookmarked...I mean isn't that the point of a bookmark?...instead it brings up definitions, it allows you makes notes, all in My Clippings...what is the purpose of the bookmark and is there a way to go to the location using a bookmark?

2. After testing the above, I created several bookmarks/clippings and wanted to delete them but could only delete the entire clippings folder...this can't be good, can it?...is there a way to delete one clipping from the clippings folder?

3. Since I have only one book on my Kindle, I'm curious to know what happens as you download more...I created a collection with the author's lastname, moved the book to the collection, but the book still shows up as a seperate listing on my home page...I thought it would move it and that's where I would go to access it...as I download more books, will they all just be listed on the home page without being able to put them somewhere in an orderly manner?

Please someone help...I know these seem like minor questions, but $200 is $200 and why should I keep something that is not user friendly.

Thank you so much!!!!

desertgrandma · 10-20-2010, 09:25 AM

Welcome to MobileRead, hope815.

If you don't get answers shortly........have you looked at this page?

http://www.amazon.com/gp/help/custom...deId=200503360

Lots of FAQ's there.....also, if you use the 'contact us' button at the right, you can talk to a K specialist almost immediately.

sirmaru · 10-20-2010, 09:41 AM

Quote:

Originally Posted by hope815

1. When you bookmark a page, I see it puts it into My Clippings on the home page...but I can't find a way to actually go to that location that has been bookmarked...I mean isn't that the point of a bookmark?...instead it brings up definitions, it allows you makes notes, all in My Clippings...what is the purpose of the bookmark and is there a way to go to the location using a bookmark?

2. After testing the above, I created several bookmarks/clippings and wanted to delete them but could only delete the entire clippings folder...this can't be good, can it?...is there a way to delete one clipping from the clippings folder?

3. Since I have only one book on my Kindle, I'm curious to know what happens as you download more...I created a collection with the author's lastname, moved the book to the collection, but the book still shows up as a seperate listing on my home page...I thought it would move it and that's where I would go to access it...as I download more books, will they all just be listed on the home page without being able to put them somewhere in an orderly manner?

Please someone help...I know these seem like minor questions, but $200 is $200 and why should I keep something that is not user friendly.

Thank you so much!!!!

You don't delete bookmarks inside Clippings. You do it from the Menu function inside the eBook. Press Menu button and go to "View My Notes and Marks." In that screen you can use the 5-Way button up to the top line and customize what it shows.

ProfCrash · 10-20-2010, 10:02 AM

"View my notes and marks" is also were you go to return to a bookmarked page.

ProfCrash · 10-20-2010, 10:03 AM

Just because you bought the Kindle at Staples does not mean you cannot use Amazons Kindle Support. If you are having problems with your unit or have questions, feel free to call them. They are very helpful folks.

desertblues · 10-20-2010, 10:09 AM

Take an hour or so to read the manual of the Kindle on Amazon.com, as Grandma advised, and play around. Put some free books from Mobile Read (see ' Sticky" at the top of the page) and try different things out. If the Kindle bricks, you can easy reboot it by holding the on-button till the green light flickers or somewhat longer (>20 sec if that doesn't help). It doesn't break that easy.

As for collections; search on the forum, there's been plenty said about it. For me its works fine. I start every collection with an underscore, space, capital (A,B,C etc), point, space, and then the name g.e - A. Novel A-H -A. Novel I-Z and then on to g.e.
- B. Crime A-H. and so on. At the top you can choose for show by most recent first, author, title, collection. When you select ' title' , the Kindle shows first al the collections, sorted how you want them to appear (by putting a symbol like underscore in front) and all the books. The books are always both in one or more collections and on your home page.

I've had an ereader before, so I know how user-friendly this Kindle-one is and also how friendly Amazon is towards customers.
Do give it a fair try, I would say and if you have questions after reading the manual; people on the forum will help you. Good luck.

wesleyer · 10-20-2010, 10:53 AM

Quote:

Originally Posted by desertblues

The books are always both in one or more collections and on your home page.

Not really. If you sort by collections, the books "inside" a collection won't appear in home page listing, and you'll have the "enter" that collection to see the books.
(I have quoted "inside" and "enter" as collections are really not folders, just tags)
I believe that's what puzzled the OP in question 3.

HarryT · 10-20-2010, 10:59 AM

Quote:

Originally Posted by hope815

Please someone help...I know these seem like minor questions, but $200 is $200 and why should I keep something that is not user friendly.

Perhaps it may seem more "user friendly" if you were to read the User Guide? Really, it does answer all this kind of question.

TomF · 10-20-2010, 11:46 AM

Quote:

Originally Posted by HarryT

Perhaps it may seem more "user friendly" if you were to read the User Guide? Really, it does answer all this kind of question.

Ah yes, the age-old advice to RTFM! There should also be a User's Manual already on your Kindle. And it has a search function which you can access within a book by pressing "Menu" and then selecting "Search This Book".

hope815 · 10-20-2010, 01:19 PM

Quote:

Originally Posted by ProfCrash

"View my notes and marks" is also were you go to return to a bookmarked page.

Nope...if I "view my notes and marks" it tells me There are no Notes or Marks

hope815 · 10-20-2010, 01:24 PM

Quote:

Originally Posted by HarryT

Perhaps it may seem more "user friendly" if you were to read the User Guide? Really, it does answer all this kind of question.

ok relax, this is one of the purposes of a forum ya know...to ask people with more knowledge about something that is new to a user...and I did read some of the manual, but since I'm in crunch time, I don't have time to search LOCATIONS throughout the manual...lol...and it's better to get advice from those who have used the product for a while

bball2 · 10-20-2010, 01:54 PM

1. Go view my notes and marks, click on a bookmark, and BAM you're at that page

2. Same thing, except instead of clicking on the bookmark, press "del"

3. Sort by collection, and the duplicates will go away.

desertgrandma · 10-20-2010, 08:50 PM

Quote:

Originally Posted by hope815

ok relax, this is one of the purposes of a forum ya know...to ask people with more knowledge about something that is new to a user...and I did read some of the manual, but since I'm in crunch time, I don't have time to search LOCATIONS throughout the manual...lol...and it's better to get advice from those who have used the product for a while

I"m just wondering......is there a reason you didn't order direct from Amazon? No tax, and free two day shipping...and a 30 day return policy.

Have you tried using the 'contact us' link I mentioned earlier? If you still aren't getting answers to your questions here, they might be able to help.

desertgrandma · 10-21-2010, 03:40 PM

2 days to go.......did you get your answers yet?

Connallmac · 10-21-2010, 06:34 PM

Quote:

Originally Posted by desertgrandma

I"m just wondering......is there a reason you didn't order direct from Amazon? No tax, and free two day shipping...and a 30 day return policy.

Have you tried using the 'contact us' link I mentioned earlier? If you still aren't getting answers to your questions here, they might be able to help.

I noticed that on the last Kindle ebook I bought (on 10/7) that I paid 7% sales tax when the receipt hit my account.

10-20-2010, 09:11 AM	#1
hope815 Junior Member Posts: 3 Karma: 10 Join Date: Oct 2010 Device: Kindle Latest Generation (3?)	4 days left to return Kindle...need advice fast I just purchased my first Kindle (latest generation w/3G) from Staples and they only give 14 days for return. I downloaded my first book and I have no problems with the screen, reading, flipping pages...it's easy to use in that respect. I obviously haven't come across all the issues I expect will come in the future, but a few that have me baffled: 1. When you bookmark a page, I see it puts it into My Clippings on the home page...but I can't find a way to actually go to that location that has been bookmarked...I mean isn't that the point of a bookmark?...instead it brings up definitions, it allows you makes notes, all in My Clippings...what is the purpose of the bookmark and is there a way to go to the location using a bookmark? 2. After testing the above, I created several bookmarks/clippings and wanted to delete them but could only delete the entire clippings folder...this can't be good, can it?...is there a way to delete one clipping from the clippings folder? 3. Since I have only one book on my Kindle, I'm curious to know what happens as you download more...I created a collection with the author's lastname, moved the book to the collection, but the book still shows up as a seperate listing on my home page...I thought it would move it and that's where I would go to access it...as I download more books, will they all just be listed on the home page without being able to put them somewhere in an orderly manner? Please someone help...I know these seem like minor questions, but $200 is $200 and why should I keep something that is not user friendly. Thank you so much!!!!

10-20-2010, 10:09 AM	#6
desertblues Home for the moment Posts: 5,127 Karma: 27718936 Join Date: Jan 2009 Location: travelling Device: various	Take an hour or so to read the manual of the Kindle on Amazon.com, as Grandma advised, and play around. Put some free books from Mobile Read (see ' Sticky" at the top of the page) and try different things out. If the Kindle bricks, you can easy reboot it by holding the on-button till the green light flickers or somewhat longer (>20 sec if that doesn't help). It doesn't break that easy. As for collections; search on the forum, there's been plenty said about it. For me its works fine. I start every collection with an underscore, space, capital (A,B,C etc), point, space, and then the name g.e - A. Novel A-H -A. Novel I-Z and then on to g.e. - B. Crime A-H. and so on. At the top you can choose for show by most recent first, author, title, collection. When you select ' title' , the Kindle shows first al the collections, sorted how you want them to appear (by putting a symbol like underscore in front) and all the books. The books are always both in one or more collections and on your home page. I've had an ereader before, so I know how user-friendly this Kindle-one is and also how friendly Amazon is towards customers. Do give it a fair try, I would say and if you have questions after reading the manual; people on the forum will help you. Good luck. Last edited by desertblues; 10-20-2010 at 10:11 AM. Reason: grammar and haste, of course

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10-20-2010, 09:25 AM	#2
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462841 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	Welcome to MobileRead, hope815. If you don't get answers shortly........have you looked at this page? http://www.amazon.com/gp/help/custom...deId=200503360 Lots of FAQ's there.....also, if you use the 'contact us' button at the right, you can talk to a K specialist almost immediately.

10-20-2010, 10:02 AM	#4
ProfCrash Tea Enthusiast Posts: 8,554 Karma: 75384937 Join Date: Jul 2010 Location: Somewhere in the USA Device: Kindle1, Kindle DX Graphite, K3 3G, IPad 3, PW2	"View my notes and marks" is also were you go to return to a bookmarked page.

10-20-2010, 10:03 AM	#5
ProfCrash Tea Enthusiast Posts: 8,554 Karma: 75384937 Join Date: Jul 2010 Location: Somewhere in the USA Device: Kindle1, Kindle DX Graphite, K3 3G, IPad 3, PW2	Just because you bought the Kindle at Staples does not mean you cannot use Amazons Kindle Support. If you are having problems with your unit or have questions, feel free to call them. They are very helpful folks.

10-20-2010, 01:54 PM	#12
bball2 Member Posts: 13 Karma: 10 Join Date: Sep 2010 Device: Kindle 3	1. Go view my notes and marks, click on a bookmark, and BAM you're at that page 2. Same thing, except instead of clicking on the bookmark, press "del" 3. Sort by collection, and the duplicates will go away.

10-21-2010, 03:40 PM	#14
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462841 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	2 days to go.......did you get your answers yet?

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