My Kindle is Gone.... how do I

Nanner · 11-26-2010, 08:02 PM

My kindle is gone. I put it in my bag before work this morning and my bag sat at my desk all day. When I left work, it was not in the bag. I went back to my desk and looked everywhere. It isn't there. The only things would be that (i) it fell out of my bag and then got knocked out of the car when husband dropped me off at work this morning; or (ii) someone took it from my bag while waiting in line for coffee.

Anyway, what I am asking... what, other removing my credit card info from my amazon account, do I need to do? Can I de-register it from my name somehow?

What happens to all the kindle books I bought? Can I still read those on my iphone, using the kindle app?

And if I buy another kindle at some point - I'm in Canada, and we can't get them here right now - can I access those books again on a replacement?

Thanks.

desertgrandma · 11-26-2010, 08:10 PM

Hopefully the Karma will rebound on the person that took it.

Now.......Call Kindle Cs.........and report it immediately.

They will disable your account so that no one else can access it.

Ask them the other questions yourself, they can tell you the answers.

E-mail: kindle-cs-support@amazon.com
Phone: within the U.S.: 1-866-321-8851 (toll free)
outside the U.S.: 1-206-266-0927 (charges will apply

If this is not the proper number, ask them to transfer you.

Good luck.

whitearrow · 11-26-2010, 08:44 PM

There's actually no need to change info on your account, such as your credit card number -- the Kindle has no access to that. All you need to do is deregister it from http://amazon.com/manageyourkindle. I would also call customer service and report it as stolen -- maybe they can put it on a blacklist.

Nanner · 11-26-2010, 08:48 PM

thanks. I had already removed my credit card info as soon as I checked everywhere it could have been. I've now de-registered it to.

Now I'm going to have to wait until we can buy them in Canada again and who knows how long that will be.

Or.... does anybody know.... if I buy one and have it shipped to my in-laws' U.S. address, can I use it up here - i.e. put books on it bought with a Canadian credit card with a Canadian billing address?

wallcraft · 11-26-2010, 11:15 PM

Quote:

Originally Posted by Nanner

if I buy one and have it shipped to my in-laws' U.S. address, can I use it up here - i.e. put books on it bought with a Canadian credit card with a Canadian billing address?

Yes. See Canadian vs US version of Kindle 3?

Nanner · 11-27-2010, 12:21 AM

Thanks, everyone.

basschick · 11-27-2010, 05:00 PM

did you call amazon and let them know it was lost/stolen?

Quote:

Originally Posted by Nanner

thanks. I had already removed my credit card info as soon as I checked everywhere it could have been. I've now de-registered it to.

Now I'm going to have to wait until we can buy them in Canada again and who knows how long that will be.

Or.... does anybody know.... if I buy one and have it shipped to my in-laws' U.S. address, can I use it up here - i.e. put books on it bought with a Canadian credit card with a Canadian billing address?

Nanner · 11-29-2010, 10:50 PM

I did let Amazon know that it was lost or stolen. The fellow I spoke with, however, sounded a little bit out of it, so I am not sure if it's been noted.

Bookworm_Girl · 11-29-2010, 10:56 PM

Nanner, I am so sorry to hear about your bad day! The Kindle books that you bought from Amazon should be stored on your "Manage Your Kindle" account page. Also, you should be able to read them using the Kindle app on your iPhone. When you get your new Kindle, you can register it to your same Amazon account and should be able to download all of your ebooks again.

Nanner · 12-03-2010, 08:24 AM

Well, it never showed up. As I said, i'm in Canada, so we can't buy kindles right now. But a girl I work with was given one and she doesn't like to read, so I bought it off her.

I have a kindle again, and all my books showed up. I'm happy (even though I'm out the cost).

Thanks for your advice (and your sympathy!)

ProfCrash · 12-03-2010, 10:10 AM

Call Amazon and tell them that you want your Kindle bricked. Explain what happened to them and then provide the info they ask you for.

pboss · 12-03-2010, 11:08 AM

Quote:

Originally Posted by Nanner

Well, it never showed up. As I said, i'm in Canada, so we can't buy kindles right now. But a girl I work with was given one and she doesn't like to read, so I bought it off her.

I have a kindle again, and all my books showed up. I'm happy (even though I'm out the cost).

Thanks for your advice (and your sympathy!)

Sorry to hear about that! At least you've got another Kindle and your books back.

Nanner · 12-03-2010, 10:26 PM

Do I not need the serial number off of my old one to call them? I don't have it, and I de-registered it as soon as I realized it was gone.

ProfCrash · 12-03-2010, 10:36 PM

Nope they will have all that info.

When my Mom's was stolen I called in and was able to ID her Kindle answering the questions they asked me.

11-26-2010, 08:02 PM	#1
Nanner Member Posts: 13 Karma: 10 Join Date: Nov 2010 Device: none	My Kindle is Gone.... how do I My kindle is gone. I put it in my bag before work this morning and my bag sat at my desk all day. When I left work, it was not in the bag. I went back to my desk and looked everywhere. It isn't there. The only things would be that (i) it fell out of my bag and then got knocked out of the car when husband dropped me off at work this morning; or (ii) someone took it from my bag while waiting in line for coffee. Anyway, what I am asking... what, other removing my credit card info from my amazon account, do I need to do? Can I de-register it from my name somehow? What happens to all the kindle books I bought? Can I still read those on my iphone, using the kindle app? And if I buy another kindle at some point - I'm in Canada, and we can't get them here right now - can I access those books again on a replacement? Thanks.

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11-26-2010, 08:10 PM	#2
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462841 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	Hopefully the Karma will rebound on the person that took it. Now.......Call Kindle Cs.........and report it immediately. They will disable your account so that no one else can access it. Ask them the other questions yourself, they can tell you the answers. E-mail: kindle-cs-support@amazon.com Phone: within the U.S.: 1-866-321-8851 (toll free) outside the U.S.: 1-206-266-0927 (charges will apply If this is not the proper number, ask them to transfer you. Good luck.

11-26-2010, 08:44 PM	#3
whitearrow Guru Posts: 808 Karma: 2260766 Join Date: Apr 2008 Device: Kindle Oasis 2	There's actually no need to change info on your account, such as your credit card number -- the Kindle has no access to that. All you need to do is deregister it from http://amazon.com/manageyourkindle. I would also call customer service and report it as stolen -- maybe they can put it on a blacklist.

11-26-2010, 08:48 PM	#4
Nanner Member Posts: 13 Karma: 10 Join Date: Nov 2010 Device: none	thanks. I had already removed my credit card info as soon as I checked everywhere it could have been. I've now de-registered it to. Now I'm going to have to wait until we can buy them in Canada again and who knows how long that will be. Or.... does anybody know.... if I buy one and have it shipped to my in-laws' U.S. address, can I use it up here - i.e. put books on it bought with a Canadian credit card with a Canadian billing address?

11-27-2010, 12:21 AM	#6
Nanner Member Posts: 13 Karma: 10 Join Date: Nov 2010 Device: none	Thanks, everyone.

11-29-2010, 10:50 PM	#8
Nanner Member Posts: 13 Karma: 10 Join Date: Nov 2010 Device: none	I did let Amazon know that it was lost or stolen. The fellow I spoke with, however, sounded a little bit out of it, so I am not sure if it's been noted.

11-29-2010, 10:56 PM	#9
Bookworm_Girl E-reader Enthusiast Posts: 4,871 Karma: 36507503 Join Date: Aug 2010 Location: Southwest, USA Device: Kindle Oasis 3; Kobo Aura One; iPad Mini 5	Nanner, I am so sorry to hear about your bad day! The Kindle books that you bought from Amazon should be stored on your "Manage Your Kindle" account page. Also, you should be able to read them using the Kindle app on your iPhone. When you get your new Kindle, you can register it to your same Amazon account and should be able to download all of your ebooks again.

12-03-2010, 08:24 AM	#10
Nanner Member Posts: 13 Karma: 10 Join Date: Nov 2010 Device: none	Well, it never showed up. As I said, i'm in Canada, so we can't buy kindles right now. But a girl I work with was given one and she doesn't like to read, so I bought it off her. I have a kindle again, and all my books showed up. I'm happy (even though I'm out the cost). Thanks for your advice (and your sympathy!)

12-03-2010, 10:10 AM	#11
ProfCrash Tea Enthusiast Posts: 8,554 Karma: 75384937 Join Date: Jul 2010 Location: Somewhere in the USA Device: Kindle1, Kindle DX Graphite, K3 3G, IPad 3, PW2	Call Amazon and tell them that you want your Kindle bricked. Explain what happened to them and then provide the info they ask you for.

12-03-2010, 10:26 PM	#13
Nanner Member Posts: 13 Karma: 10 Join Date: Nov 2010 Device: none	Do I not need the serial number off of my old one to call them? I don't have it, and I de-registered it as soon as I realized it was gone.

12-03-2010, 10:36 PM	#14
ProfCrash Tea Enthusiast Posts: 8,554 Karma: 75384937 Join Date: Jul 2010 Location: Somewhere in the USA Device: Kindle1, Kindle DX Graphite, K3 3G, IPad 3, PW2	Nope they will have all that info. When my Mom's was stolen I called in and was able to ID her Kindle answering the questions they asked me.