Reader not showing up in Connect

yowzah · 10-03-2006, 02:19 PM

Just got the ereader today at lunch. Love the display; love the size.

However, I'm having trouble loading my own content. The ereader does not seem to be recognized by the Connect software. The manual says to unplug the USB and wait a while if that happens. This didn't help.

One other, possibly related, issue is that I cannot connect to the Sony Connect store. ("Unable to connect to ebook store. Check your network settings...") Since I'm at work, I'm going through a proxy, but I do not see anywhere in the Connect software's settings where I can set up a proxy for internet connection.

Any ideas how I can get the software to recognize my eReader? (I will most certainly try again when I get home with a non-proxy connection.)

yowzah · 10-03-2006, 02:33 PM

P.S. I'm running on XP Pro SP1 (Is it possible that SP2 is required? It does not say so in the manual.)

igorsk · 10-03-2006, 02:49 PM

First check if it appears in the device manager as an USB device. If not, then either you don't have proper drivers installed or something is wrong with the USB connection.

yowzah · 10-03-2006, 05:35 PM

Home now and all is fine on this computer. So, it's not the eReader's problem.

On the work computer, I have used other USB devices via that connection. But I do suspect you're right that it will not show up as a USB device, just based on the other symptoms. Will check when I get there. Thanks.

yowzah · 10-05-2006, 12:52 PM

All is well today on the work computer regarding the ability of Connect to recognize the reader. When in doubt, reboot, I guess.

alreds · 11-07-2007, 10:41 AM

I finally took the plunge and got the PRS505 and I'm very happy with it, however my only problem so far is with the eBook Library. My computers do recognize the reader when I plug in the USB cable and the reader icon appears on the left hand panel as well, however when I proceed to try to authorize the reader to open my account with the eBook Library, then the blue icon with the spinning arrows appears and after spinning for several minutes I get the message (error code 3-007) "failed to authorize this PC to the eBook Library please contact Customer service".

I have contacted them several times, and although they have been very polite I'm still not authorized my reader to the eBook store. I was wondering if someone has had the same problem and was able to resolve it. Thank you in advance for your responses.

jamesdmanley · 11-07-2007, 01:47 PM

when i first got my 500 and installed the software the reader never showed up when i plugged it in nor would it charge. it turned out that the drivers did not get installed properly. i fixed it by simply uninstalling the software and reinstalling it. the 505 is a little different so i dont know if this will help your or not but its worth a try

JSWolf · 11-07-2007, 02:09 PM

So when did Sony start supporting eReader?

RWood · 11-07-2007, 02:58 PM

I have changed the thread title from "eReader" to "Reader" to avoid others being as confused as Jon.

I had to read through the post to see that you intended to talk about the Reader rather than the eReader software (formerly Palm Reader.)

There are several old threads that explore what the stylized "A" in front of the word Reader really is on the Sony.

Cthulhu · 11-21-2007, 08:10 PM

So, why would the Reader show up once, then about ten minutes later, not do so?

I had an issue earlier today when I was running a hotsync operation with my Treo, but then CONNECT recognised the Reader.Ten minutes later, after a number of reboots of both laptop & reader, I have no luck.

Any ideas?

Another dumb query? Why does the damnable "Windows hardware manager" dialog box keep popping up every other time I connect my reader?

DaleDe · 11-21-2007, 08:15 PM

Quote:

Originally Posted by Cthulhu

So, why would the Reader show up once, then about ten minutes later, not do so?

I had an issue earlier today when I was running a hotsync operation with my Treo, but then CONNECT recognised the Reader.Ten minutes later, after a number of reboots of both laptop & reader, I have no luck.

Any ideas?

Another dumb query? Why does the damnable "Windows hardware manager" dialog box keep popping up every other time I connect my reader?

Did you plug into a different USB port? Let the manager install the driver and you should be good to go.

Dale

10-03-2006, 02:19 PM	#1
yowzah Member Posts: 10 Karma: 14 Join Date: May 2006 Location: Boston, MA Device: Palm T3, Sony eReader	Reader not showing up in Connect Just got the ereader today at lunch. Love the display; love the size. However, I'm having trouble loading my own content. The ereader does not seem to be recognized by the Connect software. The manual says to unplug the USB and wait a while if that happens. This didn't help. One other, possibly related, issue is that I cannot connect to the Sony Connect store. ("Unable to connect to ebook store. Check your network settings...") Since I'm at work, I'm going through a proxy, but I do not see anywhere in the Connect software's settings where I can set up a proxy for internet connection. Any ideas how I can get the software to recognize my eReader? (I will most certainly try again when I get home with a non-proxy connection.)

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10-03-2006, 02:33 PM	#2
yowzah Member Posts: 10 Karma: 14 Join Date: May 2006 Location: Boston, MA Device: Palm T3, Sony eReader	P.S. I'm running on XP Pro SP1 (Is it possible that SP2 is required? It does not say so in the manual.)

10-03-2006, 02:49 PM	#3
igorsk Wizard Posts: 3,442 Karma: 300001 Join Date: Sep 2006 Location: Belgium Device: PRS-500/505/700, Kindle, Cybook Gen3, Words Gear	First check if it appears in the device manager as an USB device. If not, then either you don't have proper drivers installed or something is wrong with the USB connection.

10-03-2006, 05:35 PM	#4
yowzah Member Posts: 10 Karma: 14 Join Date: May 2006 Location: Boston, MA Device: Palm T3, Sony eReader	Home now and all is fine on this computer. So, it's not the eReader's problem. On the work computer, I have used other USB devices via that connection. But I do suspect you're right that it will not show up as a USB device, just based on the other symptoms. Will check when I get there. Thanks.

10-05-2006, 12:52 PM	#5
yowzah Member Posts: 10 Karma: 14 Join Date: May 2006 Location: Boston, MA Device: Palm T3, Sony eReader	All is well today on the work computer regarding the ability of Connect to recognize the reader. When in doubt, reboot, I guess.

11-07-2007, 10:41 AM	#6
alreds Member Posts: 19 Karma: 10 Join Date: Sep 2007 Location: Houston, TX, USA Device: PRS505LC, iPad2, iPhone5, Kindle KB, Kindle PW, Kindle Fire	I finally took the plunge and got the PRS505 and I'm very happy with it, however my only problem so far is with the eBook Library. My computers do recognize the reader when I plug in the USB cable and the reader icon appears on the left hand panel as well, however when I proceed to try to authorize the reader to open my account with the eBook Library, then the blue icon with the spinning arrows appears and after spinning for several minutes I get the message (error code 3-007) "failed to authorize this PC to the eBook Library please contact Customer service". I have contacted them several times, and although they have been very polite I'm still not authorized my reader to the eBook store. I was wondering if someone has had the same problem and was able to resolve it. Thank you in advance for your responses.

11-07-2007, 01:47 PM	#7
jamesdmanley Groupie Posts: 156 Karma: 817 Join Date: Sep 2007 Location: houston Device: prs-500	when i first got my 500 and installed the software the reader never showed up when i plugged it in nor would it charge. it turned out that the drivers did not get installed properly. i fixed it by simply uninstalling the software and reinstalling it. the 505 is a little different so i dont know if this will help your or not but its worth a try

11-07-2007, 02:09 PM	#8
JSWolf Resident Curmudgeon Posts: 73,957 Karma: 128903250 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	So when did Sony start supporting eReader?

11-07-2007, 02:58 PM	#9
RWood Technogeezer Posts: 7,233 Karma: 1601464 Join Date: Nov 2006 Location: Virginia, USA Device: Sony PRS-500	I have changed the thread title from "eReader" to "Reader" to avoid others being as confused as Jon. I had to read through the post to see that you intended to talk about the Reader rather than the eReader software (formerly Palm Reader.) There are several old threads that explore what the stylized "A" in front of the word Reader really is on the Sony.

11-21-2007, 08:10 PM	#10
Cthulhu Technologist Posts: 488 Karma: 585237 Join Date: Oct 2006 Location: I'm between Cities Device: SONY Reader PRS-500	So, why would the Reader show up once, then about ten minutes later, not do so? I had an issue earlier today when I was running a hotsync operation with my Treo, but then CONNECT recognised the Reader.Ten minutes later, after a number of reboots of both laptop & reader, I have no luck. Any ideas? Another dumb query? Why does the damnable "Windows hardware manager" dialog box keep popping up every other time I connect my reader?

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