Final Round 3: Calling Sony Style re: PRS-500 Firmware upgrade

AprilHare · 11-20-2009, 12:40 AM

Sweet, sweet success!

I made a ~30 minute phone call about 45.5 hours after the last phone call (I doubted whether I would receive a phone call within 48 hours for some reason).
Sony were great (couldn't quite make out the name of the person who spoke to me..) - he gave me a work order number and instructions on where to send my Reader in the US (Laredo, Texas, near the Mexico border) - all I need to do is pay the shipping there from Australia!

Thanks Sony!
Now all I need to do is find the moral fortitude to entrust my Reader to the postman..

Let this be a lesson to all the naysayers out there who said people outside the US can't get their firmware updated by Sony USA!
On to Round 4

igorsk · 11-20-2009, 07:50 AM

So they will even pay for shipping back?

ould · 11-20-2009, 07:51 AM

So you only have to pay the shipping to the US? Sony will cover it coming back? I may be interested in that method, I want to update my reader but I am in Canada and shipping wouldn't be too bad from here to the US, a few bucks at most. What number did you call? any other important details?

Thanks,

Kevin

AprilHare · 11-20-2009, 08:17 PM

Quote:

Originally Posted by igorsk

So they will even pay for shipping back?

Yes, that is what they indicated.

Quote:

Originally Posted by ould

So you only have to pay the shipping to the US? Sony will cover it coming back? I may be interested in that method, I want to update my reader but I am in Canada and shipping wouldn't be too bad from here to the US, a few bucks at most. What number did you call? any other important details?

Apologies, forgot to give you number: 866-962-7669
You will be on the phone with them a fair amount, be prepared.
Also, be sure to offer to pay shipping.

AprilHare · 11-20-2009, 08:37 PM

I've sent it off now..

DrMoze · 11-21-2009, 02:02 PM

Quote:

Originally Posted by AprilHare

I've sent it off now..

Good luck! I'm sure it will all be taken care of safely. Just hope the "away period" isn't too long. Got any p-books to tide you over?

dreams · 11-21-2009, 02:27 PM

Congrats April, you did it!!!

Hopefully, it won't be gone too long. (You may have to carry a book around with you to help with the withdrawl symptoms.

)

AprilHare · 11-22-2009, 06:32 AM

Quote:

Originally Posted by DrMoze

Good luck! I'm sure it will all be taken care of safely. Just hope the "away period" isn't too long. Got any p-books to tide you over?

There are a few here

Haven't read Atlas Shrugged yet... and there is that stack of unread new books I've been collecting..

Don't worry, the withdrawal symptoms will wear off sooner or later

AprilHare · 11-22-2009, 06:54 AM

Quote:

Originally Posted by dreams

Congrats April, you did it!!!

Hopefully, it won't be gone too long. (You may have to carry a book around with you to help with the withdrawl symptoms.

)

Thanks dreams

It had better not be too long - I've hoping it'll be back by December 22, so hopefully it'll come by then.

kennyc · 11-22-2009, 07:14 AM

Wonderful!

AprilHare · 12-09-2009, 10:02 PM

My Reader is back now!

11-20-2009, 12:40 AM	#1
AprilHare Wizard Posts: 2,981 Karma: 11862367 Join Date: Apr 2008 Device: Sony Reader PRS-T2	Final Round 3: Calling Sony Style re: PRS-500 Firmware upgrade Sweet, sweet success! I made a ~30 minute phone call about 45.5 hours after the last phone call (I doubted whether I would receive a phone call within 48 hours for some reason). Sony were great (couldn't quite make out the name of the person who spoke to me..) - he gave me a work order number and instructions on where to send my Reader in the US (Laredo, Texas, near the Mexico border) - all I need to do is pay the shipping there from Australia! Thanks Sony! Now all I need to do is find the moral fortitude to entrust my Reader to the postman.. Let this be a lesson to all the naysayers out there who said people outside the US can't get their firmware updated by Sony USA! On to Round 4 Last edited by AprilHare; 11-24-2009 at 12:19 AM. Reason: Moar (unfortunately)

11-21-2009, 02:27 PM	#7
dreams It's about the umbrella Posts: 25,112 Karma: 56250158 Join Date: Jan 2009 Device: Sony 505\| K Fire \| KK 3G+Wi-Fi \| iPhone 3Gs \|Vista 32-bit Hm Prem w/FF	Congrats April, you did it!!! Hopefully, it won't be gone too long. (You may have to carry a book around with you to help with the withdrawl symptoms.)

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11-20-2009, 07:50 AM	#2
igorsk Wizard Posts: 3,442 Karma: 300001 Join Date: Sep 2006 Location: Belgium Device: PRS-500/505/700, Kindle, Cybook Gen3, Words Gear	So they will even pay for shipping back?

11-20-2009, 07:51 AM	#3
ould Zealot Posts: 100 Karma: 1000399 Join Date: Sep 2008 Location: Toronto, Ontario Device: Sony PRS-500	So you only have to pay the shipping to the US? Sony will cover it coming back? I may be interested in that method, I want to update my reader but I am in Canada and shipping wouldn't be too bad from here to the US, a few bucks at most. What number did you call? any other important details? Thanks, Kevin

11-20-2009, 08:37 PM	#5
AprilHare Wizard Posts: 2,981 Karma: 11862367 Join Date: Apr 2008 Device: Sony Reader PRS-T2	I've sent it off now..

11-22-2009, 07:14 AM	#10
kennyc The Dank Side of the Moon Posts: 35,872 Karma: 118716293 Join Date: Sep 2009 Location: Denver, CO Device: Kindle2; Kindle Fire	Wonderful!

12-09-2009, 10:02 PM	#11
AprilHare Wizard Posts: 2,981 Karma: 11862367 Join Date: Apr 2008 Device: Sony Reader PRS-T2	My Reader is back now!

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