Help, my pocket pro is locked and can't unlock it

SDRebel · 09-15-2009, 12:12 AM

I already pressed reset for a few seconds a couple of times and even removed the battery, and the screen only shows the "keyboard locked...." message. When I press and release the power button and beeps a couple of times and the red light is on, but then nothing happens, and when I press and hold power nothing happens.

I got to this state by accidentally removing the SD card when it was locked (not off)

Dave_S · 09-15-2009, 06:02 AM

Quote:

Originally Posted by SDRebel

I already pressed reset for a few seconds a couple of times and even removed the battery, and the screen only shows the "keyboard locked...." message. When I press and release the power button and beeps a couple of times and the red light is on, but then nothing happens, and when I press and hold power nothing happens.
(

If the V5 is like the V3, it may help to repeat all or some of the above with the V5 USB port connected to a charging source.

SDRebel · 09-15-2009, 08:14 AM

Quote:

Originally Posted by Dave_S

If the V5 is like the V3, it may help to repeat all or some of the above with the V5 USB port connected to a charging source.

i just tried the reset and power buttons while it was connected, and no luck. I also tried the firmware upgrade combination (top page turn and power button), and connecting it to the computer, and neither one worked.
The following causes to geet the beeps (4 short beeps)
briefly press power button
briefly press reset button
connect device to power outlet
connect device to computer

no success yet

Dave_S · 09-15-2009, 08:22 AM

Quote:

Originally Posted by SDRebel

i just tried the reset and power buttons while it was connected, and no luck. I also tried the firmware upgrade combination (top page turn and power button), and connecting it to the computer, and neither one worked.
The following causes to geet the beeps (4 short beeps)
briefly press power button
briefly press reset button
connect device to power outlet
connect device to computer

no success yet

The only other trick that I know from V3 experience is to do the startup/reset with the battery completely removed with the device connected to a USB power source.

kennyc · 09-15-2009, 08:41 AM

Any joy yet?

AJ Starr · 09-15-2009, 09:21 AM

One quick comment: I just had a mp4 player lock on me. I tried all the usuals including pressing the reset with a safety pen point. After giving up for a while, I spotted a large paperclip on my desk. I used the wider, flat paper clip in the hole and it reset immediately. The safety pin point didn't work where the flat paperclip did.

Good luck.

AJ

SDRebel · 09-15-2009, 09:50 AM

Quote:

Originally Posted by Dave_S

The only other trick that I know from V3 experience is to do the startup/reset with the battery completely removed with the device connected to a USB power source.

I though about it but didn't try it. I'll try later today after work. I also sent an email to support already.

keng2000 · 09-15-2009, 09:57 AM

Seem battery is out of power...
just plug in power for while, the LED will always on until enough for boot up.

SDRebel · 09-15-2009, 10:07 AM

Quote:

Originally Posted by AJ Starr

One quick comment: I just had a mp4 player lock on me. I tried all the usuals including pressing the reset with a safety pen point. After giving up for a while, I spotted a large paperclip on my desk. I used the wider, flat paper clip in the hole and it reset immediately. The safety pin point didn't work where the flat paperclip did.

Good luck.

AJ

that happened to me the other day with the router, but I could tell when I was pressing the reset button though, thanks for the try

SDRebel · 09-15-2009, 10:08 AM

Quote:

Originally Posted by keng2000

Seem battery is out of power...
just plug in power for while, the LED will always on until enough for boot up.

I left it connected over night

SDRebel · 09-15-2009, 10:09 AM

Quote:

Originally Posted by kennyc

Any joy yet?

no joy yet

great, I messed up my birthday present and it's not even my bday yet (it's tomorrow)

kennyc · 09-15-2009, 11:24 AM

Quote:

Originally Posted by SDRebel

no joy yet

great, I messed up my birthday present and it's not even my bday yet (it's tomorrow)

I think if it's messed up, it's not your fault. It sounds like it might really be broke.

cvkemp · 09-15-2009, 11:32 AM

If you are having that kind of issues get on the horn to support.

Chuck

SDRebel · 09-15-2009, 11:35 AM

Quote:

Originally Posted by kennyc

I think if it's mess up, it's not your fault. It sounds like it might really be broke.

it does sound like it's fracked up

SDRebel · 09-15-2009, 11:36 AM

Quote:

Originally Posted by cvkemp

If you are having that kind of issues get on the horn to support.

Chuck

yeah, I sent an email this morning, but I'll try to call after work. It was too early this morning since I am in Texas and have CST and they are in CA

09-15-2009, 12:12 AM	#1
SDRebel Addict Posts: 294 Karma: 92 Join Date: Aug 2009 Device: astak pro	Help, my pocket pro is locked and can't unlock it EDIT: Tech support asked me to RMA I already pressed reset for a few seconds a couple of times and even removed the battery, and the screen only shows the "keyboard locked...." message. When I press and release the power button and beeps a couple of times and the red light is on, but then nothing happens, and when I press and hold power nothing happens. I got to this state by accidentally removing the SD card when it was locked (not off) Last edited by SDRebel; 09-15-2009 at 05:12 PM.

09-15-2009, 09:21 AM	#6
AJ Starr Guru Posts: 815 Karma: 1029784 Join Date: May 2008 Location: Nebraska, USA Device: PEZ, Color Libre, 2@Sony T1, Onyx i62HD	Reset button One quick comment: I just had a mp4 player lock on me. I tried all the usuals including pressing the reset with a safety pen point. After giving up for a while, I spotted a large paperclip on my desk. I used the wider, flat paper clip in the hole and it reset immediately. The safety pin point didn't work where the flat paperclip did. Good luck. AJ

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