ebook store wont let me log in

kaciemonster · 05-25-2009, 08:10 PM

hey guys, this is my first post so i'm sorry if i do something wrong. so i recently installed the ebook library onto a new computer. everything seems to be working fine, except i can't log into the ebook store. it just stays frozen on the little spinning arrow. i tried registering and it did the same thing. the rest of the store works fine, its just logging in and registering that seems to have a problem. does anyone have an idea of whats going on? thanks in advance.

lilac_jive · 05-25-2009, 08:20 PM

Try navigating out of that page after attempting to register. My work laptop does that, but I know it registered because I can see it on my other computer. I haven't attempted to buy anything on it though.

kaciemonster · 05-25-2009, 08:29 PM

i just tried what you suggested... it just kind of stays frozen and i can't do anything, i have to completely x out

lilac_jive · 05-25-2009, 08:31 PM

Hrmmm....did you deregister your last computer? My thinking is I have the same problem, maybe that's a common thing. It's clearly not your internet since you can navigate it any other time.

kaciemonster · 05-25-2009, 08:56 PM

i'll go try that now

kaciemonster · 05-25-2009, 09:12 PM

hm... on the other computer i can log on fine... its just this computer. maybe i should try reinstalling?

ok... i just tried to reinstall and that didnt work either. on the other computer it says theres another computer authorized but it wont let me deauthorize it. but it works on that computer fine so should that even be a problem?

lilac_jive · 05-25-2009, 10:11 PM

I think you might want to call tech support. I don't think it likes being registered on more than one computer. Does anyone else here have their account on more than one PC?

Edd · 05-26-2009, 01:03 AM

In this case your account might be inactive, You may contact Sony support so it can be reactivated.

kaciemonster · 05-26-2009, 06:45 AM

ok, thanks guys, i'll do that tonight

tech_au · 05-26-2009, 06:54 AM

You can have up to a combined total of 6 devices, computers or sony readers authorised to 1 account.
For me I have 3 computers, my own computer twice because I forgot to deauthorise it before I reinstalled Windows(must remember to do that next time

) and my parent's computer plus my Sony reader. Both computers log in fine to my Sony account.
I reckon it might be a Windows firewall or Anti virus problem. Sometime it does take a couple of minutes to log in if the bookstore is running slowly.

Gravitas · 05-26-2009, 07:33 AM

Quote:

Originally Posted by tech_au

You can have up to a combined total of 6 devices, computers or sony readers authorised to 1 account.
For me I have 3 computers, my own computer twice because I forgot to deauthorise it before I reinstalled Windows(must remember to do that next time

) and my parent's computer plus my Sony reader. Both computers log in fine to my Sony account.
I reckon it might be a Windows firewall or Anti virus problem. Sometime it does take a couple of minutes to log in if the bookstore is running slowly.

you can get Sony support to de-authorise any Pc you no longer have access too - I've had to have them do it twice for me when hardisks have died. It's usually done within 24hours.

05-25-2009, 08:10 PM	#1
kaciemonster Junior Member Posts: 5 Karma: 10 Join Date: May 2009 Device: sony reader prs-505	ebook store wont let me log in hey guys, this is my first post so i'm sorry if i do something wrong. so i recently installed the ebook library onto a new computer. everything seems to be working fine, except i can't log into the ebook store. it just stays frozen on the little spinning arrow. i tried registering and it did the same thing. the rest of the store works fine, its just logging in and registering that seems to have a problem. does anyone have an idea of whats going on? thanks in advance.

05-25-2009, 09:12 PM	#6
kaciemonster Junior Member Posts: 5 Karma: 10 Join Date: May 2009 Device: sony reader prs-505	hm... on the other computer i can log on fine... its just this computer. maybe i should try reinstalling? ok... i just tried to reinstall and that didnt work either. on the other computer it says theres another computer authorized but it wont let me deauthorize it. but it works on that computer fine so should that even be a problem? Last edited by kaciemonster; 05-25-2009 at 09:21 PM. Reason: to add

05-26-2009, 01:03 AM	#8
Edd Junior Member Posts: 3 Karma: 23 Join Date: May 2009 Device: NONE	Call Support In this case your account might be inactive, You may contact Sony support so it can be reactivated.

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05-25-2009, 08:20 PM	#2
lilac_jive Grand Sorcerer Posts: 5,870 Karma: 27376 Join Date: Dec 2008 Location: Pennsylvania Device: PRS-505	Try navigating out of that page after attempting to register. My work laptop does that, but I know it registered because I can see it on my other computer. I haven't attempted to buy anything on it though.

05-25-2009, 08:29 PM	#3
kaciemonster Junior Member Posts: 5 Karma: 10 Join Date: May 2009 Device: sony reader prs-505	i just tried what you suggested... it just kind of stays frozen and i can't do anything, i have to completely x out

05-25-2009, 08:31 PM	#4
lilac_jive Grand Sorcerer Posts: 5,870 Karma: 27376 Join Date: Dec 2008 Location: Pennsylvania Device: PRS-505	Hrmmm....did you deregister your last computer? My thinking is I have the same problem, maybe that's a common thing. It's clearly not your internet since you can navigate it any other time.

05-25-2009, 08:56 PM	#5
kaciemonster Junior Member Posts: 5 Karma: 10 Join Date: May 2009 Device: sony reader prs-505	i'll go try that now

05-25-2009, 10:11 PM	#7
lilac_jive Grand Sorcerer Posts: 5,870 Karma: 27376 Join Date: Dec 2008 Location: Pennsylvania Device: PRS-505	I think you might want to call tech support. I don't think it likes being registered on more than one computer. Does anyone else here have their account on more than one PC?

05-26-2009, 06:45 AM	#9
kaciemonster Junior Member Posts: 5 Karma: 10 Join Date: May 2009 Device: sony reader prs-505	ok, thanks guys, i'll do that tonight

05-26-2009, 06:54 AM	#10
tech_au Oz Bookworm Posts: 516 Karma: 4056 Join Date: Nov 2008 Location: Australia Device: Sony PRS 505,PRS 650	You can have up to a combined total of 6 devices, computers or sony readers authorised to 1 account. For me I have 3 computers, my own computer twice because I forgot to deauthorise it before I reinstalled Windows(must remember to do that next time ) and my parent's computer plus my Sony reader. Both computers log in fine to my Sony account. I reckon it might be a Windows firewall or Anti virus problem. Sometime it does take a couple of minutes to log in if the bookstore is running slowly.