01-28-2008, 05:11 AM | #1 |
Junior Member
Posts: 2
Karma: 10
Join Date: Jan 2008
Device: cybook
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replacement battery arrived
FYI: my replacement battery arrived just now.
I read here some bashing of bookeen regarding their customer service, delivery and response. I have to contradict. My emails have been answered promptly, the shipments (around x-mas times) were even speedier than expected and promises (replacement battery) were kept. For my part I am very happy with the company and also very happy with the product. Raoul |
02-01-2008, 01:15 PM | #2 |
Enthusiast
Posts: 35
Karma: 102
Join Date: Dec 2007
Location: Basel, Switzerland
Device: Cybook Gen3, ILiad, HP hx4700
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Strange I haven't heard anything about my replacment battery and missing cover. When I got my Cybook in December the accompanying sheet mentioned a delivery until end of january, which as of today is obviously no longer possible. I didn't get any notification at all, that they will not be able to deliver on time.
Fortunatly I ordered a cover from M-Edge as soon as I got my Cybook without a cover, otherwise I shourly would be the owner of a Cybook with a broken display by now. So I wouldn't say Bookeen has a good custumer support, if they can't even send a simple e-Mail to inform about yet another delay in their deliveries. |
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02-01-2008, 04:51 PM | #3 |
Zealot
Posts: 108
Karma: 49
Join Date: Dec 2007
Location: Nederland
Device: iPad
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Missing battery arrived this week. Before the end of the month, as promised.
Regards, Adelheid |
02-01-2008, 08:58 PM | #4 |
Zealot
Posts: 127
Karma: 9856
Join Date: Dec 2007
Location: Ontario, Canada
Device: Sony PRS-300/Kindle Keyboard/iPad Mini
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My missing battery arrived as well (either yesterday or today; I didn't check my PO box yesterday so it may have been there then). I believe that what they originally stated was that it would ship in late January, not arrive. Since they did use an express postal method, I'd expect that anything that was shipped this week would probably arrive by the end of next week, at least in major population centers.
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