05-08-2012, 10:52 PM | #1 |
Member
Posts: 11
Karma: 10
Join Date: Feb 2012
Device: none
|
Have any guys return Jetbook Color, How?
Have any guys return Jetbook Color, How?
|
05-09-2012, 01:36 AM | #2 |
Banned
Posts: 48
Karma: 81310
Join Date: Jan 2012
Device: several
|
|
05-09-2012, 12:04 PM | #3 |
Wizard
Posts: 1,745
Karma: 4382514
Join Date: Jul 2006
Location: Somewhere on earth
Device: Onyx Boox Tab X
|
|
05-09-2012, 12:13 PM | #4 |
Groupie
Posts: 187
Karma: 15126
Join Date: Feb 2012
Device: ONYX M96
|
|
05-09-2012, 12:45 PM | #5 |
ex se ens
Posts: 348
Karma: 1020253
Join Date: Jun 2011
Location: Italy
Device: enTourage edge & Pocket, Sony T1, Galaxy Note I, ex many others
|
Do not wait further: contact Paypal and tell them you want to return it.
Tell them Ectaco is not answering you (this is not the first case). Paypal will contact Ectaco, which in the end will get in touch with you. In the meanwhile, Paypal should return you the money. Sooner or later, someone at Ectaco will pop up asking you to return the device. Last edited by lorenzoens; 05-09-2012 at 12:48 PM. |
05-09-2012, 01:07 PM | #6 | |
Zealot
Posts: 109
Karma: 4310
Join Date: Mar 2012
Location: USA
Device: Kindle DXG, Sony PRS-T1, M92, iPad 3, ex-JetBook Color
|
Quote:
This will work if: 1) You used Paypal as the payment method, 2) No more than 45 days passed since your Paypal transaction. If you didn't use Paypal, but maybe used American Express Credit card (or used Paypal with Amex credit card attached to it) and no more than 90 days passed since your transaction, then American Express might be able to help you, too. Otherwise, it is practically (based on my own experience) not possible to get the RMA# from Ectaco. When you contact Ectaco and mention "RMA #" (or the words "return" or "refund") they will hang up on you right away (if by phone), or they will never reply at your email (if you do it by email). Or you will get an automatically generated email asking you to call their office at business hours. Then you call again and they will hang up on you or they will give you the option to leave a voice message, but they will never call you back. And without RMA# they will refuse the delivery of your package with JBC if you will send it back to them. Good luck! Last edited by Valentinka; 05-09-2012 at 08:58 PM. |
|
11-08-2012, 12:46 AM | #7 | |
Nameless Being
|
Quote:
|
|
11-08-2012, 01:01 AM | #8 | |
Nameless Being
|
By way of documenting my return
I have sent the following email to their sales manager and to someone named Jeff Newcombe:
Quote:
|
|
11-08-2012, 03:51 AM | #9 |
Ebookreader
Posts: 47
Karma: 35064
Join Date: May 2012
Device: Nook Simple Touch - Nook HD+
|
There is an alternative: PB 912 and Onyx M92. Given the fact that LCD-displays are constantly improving , I would consider a Nexus 10. Plus a superior OS.
|
11-08-2012, 12:28 PM | #10 | |
Nameless Being
|
And here is Mr. Newcombe's reply.
It appears first that the trial period has somehow been cut in half, but I'm still easily within it:
Quote:
[Update: Actually, now that I think about it the 7 days probably refers to the time from when the RMA is ordered. The trial period is still 15 days, but it's pretty darn short considering how complicated the item is. Unless you have kind of an absolute requirement like mine it could easily take much longer than 15 days to decide.] Last edited by freewheeling; 11-08-2012 at 12:41 PM. |
|
11-08-2012, 02:59 PM | #11 | ||||
Nameless Being
|
I returned the following message to Jeff Newcombe:
Quote:
Quote:
Quote:
Quote:
|
||||
11-09-2012, 12:29 AM | #12 | |
Nameless Being
|
Quote:
It looks like the Onyx is sold in the UK, but not clear if it's available in the US? Also, the ads say that you can write handwritten annotations in PDFs, but the JBC does that too. The issue is whether you can quickly add *text annotations*. You can do this with the Kindles, so I assume the M92 can do it, but then I assumed the JBC could and was disappointed. |
|
11-10-2012, 02:45 AM | #13 |
Nameless Being
|
I've just been issued an RMA # along with an offer to keep the device for a $100 discount and the implication that they'll probably develop the capability of annotating text in a future firmware version. That's probably true, and if it were connected to the "summary" function it might be quite useful, but the reviews of the device in Consumer Reports were scathing.
If they had an Arabic language teaching option I might go for it though. They seem pretty competent at that. I might buy their product for the Nexus 10 or the iPad. I suppose that I should get an LCD, I was just hoping for something more "bookish" and designed for reading. The M92 looks nice, but again from their blurbs it sounds like they support hand-written annotation in PDF, but can't tell whether they have a text version for other formats. BTW, I calculated the width and length on the Nexus 10. The screen is 5.3 inches wide and 8.5 inches long. A pdf with the 4/3 aspect ratio would leave a 1.5 inch space on the bottom for some "virtual buttons" or something. The width of the 9.7 inch screen on the JBC, M92, etc. is 5.75 inches. So the Nexus 10 is actually almost a half inch less in width. That would also be a bit more tiring on the eyes, but probably not too bad. The iPad screen is 9.7, so the same size as the JBC and M92. |
11-10-2012, 04:03 AM | #14 | |
Avid reader
Posts: 825
Karma: 6377682
Join Date: Apr 2009
Location: UK
Device: Samsung Galaxy Z Flip 4 / Kindle Paperwhite
|
Quote:
If the device doesn't do what you want it to do now, don't rely on a firmware update adding it. Andrew |
|
11-10-2012, 03:09 PM | #15 | |
Nameless Being
|
Quote:
Well, in this case all they'd need to do is add a facility to the already very useful summary function. But it should have been done before release. They've now got a ton of reviews out there that say the device is useless, including Consumer Reports. So down the road when (not if) I wear out the buttons and the battery, where do I go to have it refurbished when it's out of production? So I think I have to return it. BTW, the Nexus 10 screen for PDF viewing is 8% smaller than the iPad and other 9.7 inch screens. Is it too small? I guess you could always rotate and get the whole 8.5 inches across. But it's kind of a hassle and it's not really a reader. (Nor is the iPad, really.) That leaves the M92 and the PB 912. Of the 2 I think the M92 Pro is the better buy, but is it available in the US? |
|
Thread Tools | Search this Thread |
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Color New to the JetBook world..intrested in buying JetBook Color | PF4Mobile | Ectaco jetBook | 95 | 02-24-2012 05:09 PM |
Color HELP: Return Nook Color to Stock | skydive | Nook Color & Nook Tablet | 5 | 01-26-2012 11:14 PM |
Color eInk. Jetbook Color Available for Pre Order | X read X | News | 37 | 12-09-2011 01:57 PM |
nook color or kindle 3 I have both. Must return one. | Zarich | Which one should I buy? | 46 | 03-11-2011 09:58 AM |